Tri County Mechanical

"WE ARE VERY DISAPPOINTED WITH THIS UNEXPECTED DEROGATORY REPORT. WE REVIEW, WITH EACH TECHNICIAN, ANY PROBLEMS THAT HE MAY HAVE EXPERIENCED AT A CUSTOMER'S HOME, NONE WERE REPORTED. IT IS UNFORTUNATE WE WERE NOT INFORMED THAT OUR SERVICE DID NOT MEET THEIR EXPECTATIONS, WE CAN'T GO THE EXTRA MILE TO FIX A PROBLEM IF WE DON'T KNOW ONE EXISTS. DON'T UNDERSTAND HOW WORK COULD BE UNPROFESSIONAL LOOKING. THERE WAS NOT ANY WORK PERFORMED, EXCEPT TO TURN ON A HEATER, THAT WAS PREVIOUSLY DIAGNOSED AS NEEDING CLEANING AND PERFORM A CARBON MONOXIDE TEST. WE WERE THE 2ND CONTRACTOR CALLED. THE MEMBER ALSO NEGLECTED TO MENTION THAT HE WAS NOTIFIED IMMEDIATELY AFTER WE DISCOVERED THE POSSIBILITY OF A DEFECTIVE METER, AND DURING THIS CONVERSATION, HE STATED THEY HAD SCHEDULED A 3RD COMPANY TO EVALUATE THEIR SYSTEM. WHEN A FOLLOW UP CALL WAS MADE THE NEXT DAY, SATURDAY, WE WERE TOLD THAT THEY ALREADY HAD THE HEATER REPLACED. OUR WEBSITE LISTS OUR AFFILIATIONS, ABILITIES, THIRD PARTY CUSTOMER SATISFACTION SURVEY RESULTS AND SOME APPRECIATION TESTIMONIALS. WE ALSO ROUTINELY PERFORM TELEPHONE FOLLOW UP CALLS TO HELP US IMPROVE OUR SERVICE. AGAIN, IT IS UNFORTUNATE THAT THIS CUSTOMER DID NOT INFORM US OF THEIR DISSATISFACTION. WAYNE, SERVICE MANAGER."