WESTLAKE POOL & SPA
About us
Westlake Pool and Spa Specializes in: •Service •Repair •Renovation Whether your needs are Weekly Service, a Customized Cleaning Program, Start-up Service, or Equipment Training, Pool Renovation or Remodel - Westlake Pool and Spa will provide you with the SERVICE YOU DESERVE the highest quality products, and latest innovations in the industry. Westlake Pool and Spa takes pride in our LEADING REPUTATION of excellent CUSTOMER SERVICE, PROFESSIONALISM, and DEDICATION to our customers. All of our employees undergo a criminal background check before hiring, and are involved in training classes to ensure they are not only knowledgeable, but up to date on the latest technologies.
Business highlights
Services we offer
Blowers, Chlorinators/Feeders, Customer Equipment Training, Every Other Week, Filters (All Brands), Heat Pumps, Heaters, Motors (All Brands), Pool Inspections, Pool Lights, Pool School, Pool Service (Weekly, Pool and Spa Coping, Pool/Spa/Equipment Plumbing and Electrical, Salt Automation Systems, Skimmers, Vacation or One Time Service). We also repair: Pumps (All Brands), and Deck Surround
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 22% | ||
| 11% |
I have not used this company for regular maintenance, so I do not know how they are in that respect. We needed to replace the stone coping around our pool. Got the bid and oked it. Do not know they would be using a sub (H&H). The first H&H mason was a drunk and the work showed it. They replaced about half of the work after arguing about it. That looked ok, but the real surprise came later.
After a year, the poor quality of the stone was such that it deteriorated so badly that we had to have it replaced again. The new company did a great job and used good stone.
I would never use Westlake Pool & Spa for anything. They get pretty rude when thins don't go right.
"Thank You for your kinds words. We appreciate the time you took to write a review. We look forward to building a lasting relationship with you. Our sincere best to you and your family."
"Thank you for your kinds words, and taking the time in your busy day to write a review. We look forward to building a lasting relationship with you. Our best to you and your family."
"Hello, and thank you for your review, and we apologize if you feel we didn't meet your needs. Yet, we completed your job in April 2013. We cautioned you, and recommended using a lueter stone, rather than a limestone due to you having a salt pool, and the deterioration the salt would cause on such a porous product such as limestone. We also recommended the stone was sealed on a yearly basis. I am unclear as to why we received an F for professionalism, and some of your other grades, when we received this review from you in May 2013. Sent: Wednesday, May 29, 2013 7:50 PM Subject: Thanks Mark, I want to thank you for your attention to detail and unswerving support during our pool renovation. Though it has been difficult with the setbacks, you were on the job and have resolved the problems as they arose. I very much appreciate that and your determination to provide A-plus service and results. Your customer service is stellar and I would recommend you and your company to my friends and clients. I look forward to a successful completion. Many thanks. While I understand you have (2) stones with chips, a year later, we have made an effort to schedule a site visit, that had to be rescheduled by yourself. It is unfair to post a review with false or inaccurate information. We hope a resolution can be reached soon. Thank You."
"Thank you very much for your review. We realize without our customers we would not be in business. We will always do our best to provide PREMIER QUALITY SERVICE to our customers. Thank you again."
to my pool/equipment plumbing and electrical.
I've found their prices to be competitive.
The service is punctual and professional.
When we finally obtained new pool service, we learned that a number of things were not kept up with for service, including not checking the salt cell during their service -- which required us to replace the entire thing in less than 1.5 years.
The owner is a very nice man, and I think really means well, I just think mismanagement of subcontractors and lack of oversight of employees led to a bad experience for us.
"I am sorry to read your review, and apologize if you felt we didn’t meet your needs. In concern, I did go back and review our records. Our portion of the pool renovation we did for you began in May 2011, and ended June 17, 2011, for a total of $18,000.00 Possibly the $180,000.00 was a typo, or other work done by other contractors. We do some of our renovation work in house, as well as work with subcontractors. We want to ensure in any of our renovations, our customers are receiving the expert in that particular trade. After our month’s free pool cleaning offered with any renovation, you then had us continue pool service for you from the end of June 2011 thru the end of August 2012. Our renovation warranties are separate from pool cleaning and repair services rendered. With the tile, it wasn’t not made anymore, the size of the 2x2 tile was made 1/8" inch smaller by the manufacturer. In keeping our customers budget in mind, to not have to replace all the waterline tile, we did ensure the tile was installed to appear the same as the existing waterline tile. We do wish you and your family the best in all your endeavors, and happiness with your pool."
"I am sorry we were not able to meet your price point. I hope you were able to get your repair done, in the price that met your budget. I know we are not the most expensive, yet not the cheapest either. We feel our prices are very competitive, in addition to being able to provide the licensed, trained, and skilled technicians it takes to repair your pool equipment. Again, we apologize we weren't able to meet your needs, and wish you and your family the best in all your endeavors."
We planned to repair the pool this winter anyway and from the four available, decided for his bid. The repair started promptly. There was no slacking, no delays except those imposed by weather, and the area was cleaned up at the end of every day.
Excellent craftsmanship, the work was done with constant supervision of every step. Mark was always available and prompt in contacting us regarding any additional findings and gave us multiple options with detailed information to chose from during repairs.
We were out of town for several days during this work and he emailed us photos and descriptions of every major step.
The crew left the area completely cleaned up and provided after repair service and maintenance as per contract.
Compared to similar service 10 years ago this experience was superbly outstanding. The price very reasonable.
"Thank You Very Much for your review. We so appreciate you taking the time to review our company. We will always strive to prove you with the highest service you deserve. We believe in treating our customers with the upmost respect, being honest, and building long lasting relationships."
"Thank You Very Much for this review. We appreciate you and your business, and are happy we can help with any of your pool needs."
Licensing
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