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WESTLAKE POOL & SPA

Pool and Spa Service, General Remodeling

About us

Westlake Pool and Spa Specializes in: •Service •Repair •Renovation Whether your needs are Weekly Service, a Customized Cleaning Program, Start-up Service, or Equipment Training, Pool Renovation or Remodel - Westlake Pool and Spa will provide you with the SERVICE YOU DESERVE the highest quality products, and latest innovations in the industry. Westlake Pool and Spa takes pride in our LEADING REPUTATION of excellent CUSTOMER SERVICE, PROFESSIONALISM, and DEDICATION to our customers. All of our employees undergo a criminal background check before hiring, and are involved in training classes to ensure they are not only knowledgeable, but up to date on the latest technologies.

Business highlights

18 years of trusted experience

Services we offer

Pool Service (Weekly, Every Other Week, Vacation or One Time Service). We also repair: Pumps (All Brands), Motors (All Brands), Filters (All Brands), Chlorinators/Feeders, Salt Automation Systems, Heaters, Heat Pumps, Blowers, Skimmers, Pool/Spa/Equipment Plumbing and Electrical, Pool Lights, Pool Inspections, Customer Equipment Training, Pool School, Pool and Spa Coping, and Deck Surround

Services we don't offer

Installation of Vinyl Liners

Amenities

Senior Discount

5%



Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.810 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
3.9
value
3.9
professionalism
3.8
responsiveness
3.9
punctuality
3.8
Showing 1-10 of 10 reviews

Larry P.
12/2014
1.0
pool cleaners
  + -1 more
I have not used this company for regular maintenance, so I do not know how they are in that respect. We needed to replace the stone coping around our pool. Got the bid and oked it. Do not know they would be using a sub (H&H). The first H&H mason was a drunk and the work showed it. They replaced about half of the work after arguing about it. That looked ok, but the real surprise came later. After a year, the poor quality of the stone was such that it deteriorated so badly that we had to have it replaced again. The new company did a great job and used good stone. I would never use Westlake Pool & Spa for anything. They get pretty rude when thins don't go right.
Description of Work: Replace and install new pool coping.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,600

Leslie A S.
11/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: We use them for pool repair. They have great prices.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from WESTLAKE POOL & SPA
Thank You for your kinds words. We appreciate the time you took to write a review. We look forward to building a lasting relationship with you. Our sincere best to you and your family.

Monte .
10/2014
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from WESTLAKE POOL & SPA
Thank you for your kinds words, and taking the time in your busy day to write a review. We look forward to building a lasting relationship with you. Our best to you and your family.

Larry P.
03/2014
2.0
pool cleaners
  + -1 more
not good
Description of Work: pool coping

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Response from WESTLAKE POOL & SPA
Hello, and thank you for your review, and we apologize if you feel we didn't meet your needs. Yet, we completed your job in April 2013. We cautioned you, and recommended using a lueter stone, rather than a limestone due to you having a salt pool, and the deterioration the salt would cause on such a porous product such as limestone. We also recommended the stone was sealed on a yearly basis. I am unclear as to why we received an F for professionalism, and some of your other grades, when we received this review from you in May 2013. Sent: Wednesday, May 29, 2013 7:50 PM Subject: Thanks Mark, I want to thank you for your attention to detail and unswerving support during our pool renovation. Though it has been difficult with the setbacks, you were on the job and have resolved the problems as they arose. I very much appreciate that and your determination to provide A-plus service and results. Your customer service is stellar and I would recommend you and your company to my friends and clients. I look forward to a successful completion. Many thanks. While I understand you have (2) stones with chips, a year later, we have made an effort to schedule a site visit, that had to be rescheduled by yourself. It is unfair to post a review with false or inaccurate information. We hope a resolution can be reached soon. Thank You.

Stephanie L.
12/2013
5.0
remodeling, pool cleaners
  + 0 more
Weekly pool maintenance. Probably not the least expensive company, but very responsive and responsible.
Description of Work: I used WESTLAKE POOL AND SPA

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from WESTLAKE POOL & SPA
Thank you very much for your review. We realize without our customers we would not be in business. We will always do our best to provide PREMIER QUALITY SERVICE to our customers. Thank you again.

Stephen S.
11/2013
5.0
pool cleaners
  + -1 more
Westlake Pool & Spa has performed several different repairs to my pool/equipment plumbing and electrical. I've found their prices to be competitive. The service is punctual and professional.
Description of Work: Westlake Pool & Spa has been my pool service company for over a year. In season they care for the pool weekly. Fall/winter they service it semiweekly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron C.
09/2013
2.0
pool cleaners
  + -1 more
We ended up mutually parting ways due to several issues. We had a terrible time having our pool completed, the quote of 5 weeks, turned into about 4.5 months and had several issues with subcontractors not showing up or saying they would be at the house at some time and would show up at a later/earlier time. All labor seemed to be subcontracted out, so I'm not sure how much was actually Westlake's fault. The tilework had the wrong grout color laid down and when I pointed it out, they smeared over it with the right color, which already made it look old. In addition, the tiles on the spa were incorrect and were a different color that the rest of the pool, but when I noticed it, I just couldn't stand another delay. Within a few months, the tile started coming off and we asked over and over for them to come repair and despite promises to come take a look, nothing happened. We finally stopped paying them for the cleaning work to see if we could get a call back. And when we said we would not pay until they came and fixed the tile which was about to go off warranty, they indicated that they would come fix the tile and then they would no longer be working with us (which was awesome, because we were about to part ways ourselves!) After a whole new set of drama, where the tile guy told us they didn't make the tile anymore and he would have to install 1.5 inch tile that didn't match the rest, I flipped out on him telling him that I found it completely ridiculous, this was standard basic tile and if he couldn't get it, I found a million places online that I could order it from. He left and 2 days later we had the right tile installed by them, with the wrong color grout (it was black and they smeared it on our beige coping). But honestly, at this point, we were done. When we finally obtained new pool service, we learned that a number of things were not kept up with for service, including not checking the salt cell during their service -- which required us to replace the entire thing in less than 1.5 years. The owner is a very nice man, and I think really means well, I just think mismanagement of subcontractors and lack of oversight of employees led to a bad experience for us.
Description of Work: Complete remodel of pool and spa, including all new equipment, tiling, resurface, new heater, new pump, salt water system

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$180,000

Response from WESTLAKE POOL & SPA
I am sorry to read your review, and apologize if you felt we didn’t meet your needs. In concern, I did go back and review our records. Our portion of the pool renovation we did for you began in May 2011, and ended June 17, 2011, for a total of $18,000.00 Possibly the $180,000.00 was a typo, or other work done by other contractors. We do some of our renovation work in house, as well as work with subcontractors. We want to ensure in any of our renovations, our customers are receiving the expert in that particular trade. After our month’s free pool cleaning offered with any renovation, you then had us continue pool service for you from the end of June 2011 thru the end of August 2012. Our renovation warranties are separate from pool cleaning and repair services rendered. With the tile, it wasn’t not made anymore, the size of the 2x2 tile was made 1/8" inch smaller by the manufacturer. In keeping our customers budget in mind, to not have to replace all the waterline tile, we did ensure the tile was installed to appear the same as the existing waterline tile. We do wish you and your family the best in all your endeavors, and happiness with your pool.

Allan M.
05/2013
1.0
remodeling, pool cleaners
  + 0 more
Called and they were way too high for what I needed done. Went with another company.
Description of Work: Called and they were way too high for what I needed done. Went with another company.

Rating CategoryRating out of 5
value
1.0


Response from WESTLAKE POOL & SPA
I am sorry we were not able to meet your price point. I hope you were able to get your repair done, in the price that met your budget. I know we are not the most expensive, yet not the cheapest either. We feel our prices are very competitive, in addition to being able to provide the licensed, trained, and skilled technicians it takes to repair your pool equipment. Again, we apologize we weren't able to meet your needs, and wish you and your family the best in all your endeavors.

ziga T.
12/2011
5.0
remodeling, pool cleaners
  + 0 more
We noticed a burst pool pipe line during the recent fall freeze and contacted two companies - one of them our pool service who did not take on the job as it involved difficult access under the deck. Mark took it on and repaired it immediately. We planned to repair the pool this winter anyway and from the four available, decided for his bid. The repair started promptly. There was no slacking, no delays except those imposed by weather, and the area was cleaned up at the end of every day. Excellent craftsmanship, the work was done with constant supervision of every step. Mark was always available and prompt in contacting us regarding any additional findings and gave us multiple options with detailed information to chose from during repairs. We were out of town for several days during this work and he emailed us photos and descriptions of every major step. The crew left the area completely cleaned up and provided after repair service and maintenance as per contract. Compared to similar service 10 years ago this experience was superbly outstanding. The price very reasonable.
Description of Work: Repair of pool water line burst during the freeze. Repair and replastering of pool Adaptation of spa section and partial tile replacement Repair of pool water heater Exchange of filter sand and refurbishement of pool pipelines attached to the sand filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from WESTLAKE POOL & SPA
Thank You Very Much for your review. We so appreciate you taking the time to review our company. We will always strive to prove you with the highest service you deserve. We believe in treating our customers with the upmost respect, being honest, and building long lasting relationships.

Erin A.
11/2011
5.0
remodeling, pool cleaners
  + 0 more
I was very happy with all aspects of Westlake's work. They adhered to a schedule, performed excellent work, and the follow-up service has been commendable. (They've since found and repaired two other problems, helping me to improve and prolong the life of an older pool.) As they performed replastering work, they threw in a month of free cleaning. Frankly, I think this was invaluable as they scrubbed the plaster as needed. I've been very impressed with Westlake Pool and Spa's work, and would happily recommend them again.
Description of Work: We needed to have our pool replastered and then some cement work done for our older pool. I originally sent this quote out for three bids, and even though Westlake Pool and Spa's bid was the highest, they could do all of the work I wanted done. I also appreciated that his bid called specifically for work to the rebar, so I knew that Mark (Westlake Pool and Spa owner) understood the problem in detail as well as how to fix it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Response from WESTLAKE POOL & SPA
Thank You Very Much for this review. We appreciate you and your business, and are happy we can help with any of your pool needs.

    Contact information

    3267 BEE CAVE RD 107 PMB 132, Austin, TX 78746

    www.westlakepoolandspa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    General Remodeling

    FAQ

    WESTLAKE POOL & SPA is currently rated 3.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    WESTLAKE POOL & SPA accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    No, WESTLAKE POOL & SPA does not offer free project estimates.
    No, WESTLAKE POOL & SPA does not offer eco-friendly accreditations.
    No, WESTLAKE POOL & SPA does not offer a senior discount.
    No, WESTLAKE POOL & SPA does not offer emergency services.
    No, WESTLAKE POOL & SPA does not offer warranties.
    WESTLAKE POOL & SPA offers the following services: Pool Service (Weekly, Every Other Week, Vacation or One Time Service). We also repair: Pumps (All Brands), Motors (All Brands), Filters (All Brands), Chlorinators/Feeders, Salt Automation Systems, Heaters, Heat Pumps, Blowers, Skimmers, Pool/Spa/Equipment Plumbing and Electrical, Pool Lights, Pool Inspections, Customer Equipment Training, Pool School, Pool and Spa Coping, and Deck Surround
    Installation of Vinyl Liners

    Contact information

    3267 BEE CAVE RD 107 PMB 132, Austin, TX 78746

    www.westlakepoolandspa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM