Watermark Pros, LP
About us
Watermark pros specializes in restoring, replacing and preserving the original beauty of swimming pool tile, stone and plaster surfaces in and around swimming environments. Among the many quality services we offer: Pool tile restoration and sealing Stone restoration and sealing Expansion joint replacement New pool construction protective coatings Swimming pool plaster, tile and stone Watermark Pros restores swimming pool tiles, coping, negative edge spillways and walls, fountains, rock waterfalls, stone patio decking, slate, and ceramic tile. We proudly serve the great Texas cities of Austin and surrounding areas.
Business highlights
Services we offer
Swimming Pool tile restoration and sealing Stone restoration and sealing Expansion joint replacement New pool construction protective coatings Swimming pool plaster and tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
8% | ||
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Chris came out to inspect the pool, asked relevant questions about our care of the pool, issues with our maintenance, etc. He was punctual and communicated very well.
He provided an estimate that was about $3,000 cheaper than the next lowest - primarily because every other company that bid insisted on several add ons - replacing tile, significantly higher grade materials for the coating, etc. 2 of the other companies (A grades on Angies List btw) told me flat out that it was impossible to replaster without replacing the tile - which when I researched is absolutely not the case.
The final deciding factor for me - no deposit, no draws, no payment until the work was complete. In Chris' words - "we are confident you will be pleased with the work and happy to pay when we're done". That might be different with a larger job, but for me it was now a no brainer.
In the end, we chose to upgrade to a moderately priced quartz finish plaster with a light blue tone.
Watermark's team showed up to do the work on schedule. They kept us informed via email of estimated work date due to some weather delays. Their team was professional and took care with our yard and the deck around the pool. 4 days of work (as promised) and we were filling the pool with water.
The pool looks great and I am very pleased with the work. And our original tile is still in place, no worse for the wear (actually looking better since it got cleaned up a bit when they removed the plaster).
The only complaint - during the strip of the old plaster, they lost the fitting for my Polaris 360. Fortunately, the company doing the start up (Pristine Pools - recommended by Chris and also doing a great job) had the fitting that they supplied to me at no charge. Otherwise, Chris said he would have promptly replaced it as well.
"Dear [Member Name Removed]: From all of us at Wayermark Pros, thank you for taking time to post such a glowing review of my company and our people! It was a genuine pleasure serving you and we wish you many years of enjoying your refreshed swimming pool in happiness and good health! Best Regards, Watermark Pros"
Excellent! Very pleased with the result. Honest, straightforward and a pleasure to work with. Would recommend to anyone.
Even with the weather not cooperating, Mike was in constant contact with us and updating us on the status of being able to schedule the cleaning. Very thorough and attentive to details.
One other lesson I learned, nobody knows your system as well as you do (except maybe your pool guy) and you should watch closely or double-check before the crew leaves that everything is working as it should (valves turned correctly, gaskets in place, water moving through the system as it should).
"Thanks for the kind words, it was a genuine pleasure serving you! We are sorry for the switched valve error; however we used this experience as a learning moment in our company. As each pool has different equipment configurations, we have changed the way we do things going forward which will improve our field operations ten fold! Thanks again and from all of us at Watermark Pros, Thank you for the opportunity to serve! Chris Watermark Pros"
"Inaccurate review posted by Angies List Rep. We found out this review was conducted by phone after Angies List basically badgered the customer for a review. We have since spoken with our customer and were advised that they were very happy with our work and customer service and that the Angies List review was inconsistent with his rating. Upon calling Angies List, we were informed that they will not correct or alter reviews regardless or whether it is correct or incorrect (seemed strange to us, but a policy is a policy good or bad); therefore we were forced to post this response in hopes of clearing things up a bit. Many Thanks to all Angies List and Watermark Pros customers! Watermark Pros, LP Austin/Houston"
Licensing
State Contractor License Requirements
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