Wansley Refrigeration Svc

Great. I have used Wansley for years and they have always been completely honest and priced among the best in Austin. I am a residential customer and they do a lot of large scale refrigeration commercial work and have great expertise there, but treat individual homeowners with greatest of care. My belt on my attic fan needed tightening and they also did that but recommended a new belt which I was happy to have them put on given the age of my other one. The attic fan works much better. HVAC is great working order as well.

The Wansley team is always courteous, honest, and effective. They get the job done, and they will be your best advocates for the most economic long-term solution. Frankly, I feel like sometimes they undercharge, if anything. Wansley has definitely earned our trust and loyalty.

They were fantastic and very professional! The unit had stopped working. He took one look at the system and figured out what was wrong with it. He fixed it right away and it worked better after he fixed it.

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There were some initial problems communicating with the company. To be fair, all contractors were very busy due to the floods in Wimberley. It is best to call this company, as they have some trouble with email spam. We have had this wine closet for 20 years. Our house builder put in a Breezaire unit meant for a wall application in our attic. This never kept the unit cold. We replaced it once with another unit. It also burned out. This time we tried to do it right. We got a bid from Wansley for three options. One of the options was for a Wine Guardian unit. Wansley's bid was about $1000 less than another company's bid for the same unit. We opted to go for a site based build using an LRC brand blower coil and a matching Trenton condenser. The team installing it was very professional and through. The unit did not come with a visible thermostat, so I bought a thermometer and humidity detector from Thermoworks. The temperature stays at 58 degrees, and the humidity stays above 60 percent, without having paid for a humidifier, so we are very happy with the unit.

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They were punctual, quick and cleaned up everything. Their cost was good.

I have been with them for 25 years. They are the ones that I call because they are our air conditioning man. They are real reasonable as far as the other estimates that I get.

It went great! Anthony was very helpful and professional. The AC was old and they had to do some work on the compressor as well as other parts. The price was fair and the job was well done.

Wansley has responded quickly, come to the house promptly, and done the work very well and at very reasonable
cost. I am very satisfied with the service.

Was very thorough with checking for leaks in AC (luckily found none). Also very thorough with cleaning outside AC unit. He also gave me suggestions for best method to clean AC drain.

Wansley techs installed a new HVAC system for a two floor house measuring approximately 3200 square feet in the fall of 2009. The house was greenbuilt and was eventually certified five stars by Austin's greenbuilding program. It has been over three years since the installation and I now have the ability to fairly assess the good and bad parts about Wansley's installation. First the good:
1. Price.

Wansley's bid was quite competitive. I required installation of an American Standard Heritage 16 heat pump system, along with an air cleaner (the allergy kit) and an Energy Recovery Ventilator. Their bid wasn't the lowest, but it was toward the lower end of the four bids I received.
2. Professionalism.
Getting somebody on the phone was generally not a problem, although one could see that their techs were not necessarily familiar with the details of how to perform such an installation.
Now the bad:
1. Lack of basic knowledge.
A certified HVAC technician should know how to install dampers within ducting and should also know when and where by-pass dampers are required. Proper by-pass dampers were not installed.
2. Incompetence
The American Standard Heritage 16 is a two-stage heat pump. Wansley's techs never installed the wiring for the second stage. As a consequence the system never cooled correctly and used more energy than necessary.
3. Failure to follow instructions.
I specified R-8 flex ducts for the entire installation. This was mostly done. But when installing the ERV, Wansley's installers used R-6 ducting instead.
4. Poor quality installation.
Because this was a greenbuilt house, an energy auditor came in and performed a duct blaster test to determine the amount of leakage in the ducts Wansley installed. In order to pass the City of Austin's greenbuilding standard, there can be no greater than 10% duct leakage. My first result was over twice that. Wansley eventually fixed the problem and paid for the new energy audit, but that should not have been necessary.
Overall I cannot recommend this company for HVAC work. As for refrigeration, I cannot speak to that.

The tech came out and checked the the inside and outside. He did not find anything wrong with our unit.

They are pretty prompt. They are busy. They charged less for the job because there wasn't much going on there.

The work that they do is incredible and they are always honest. They let me know what to keep an eye out for and also what to look for in the future. They do any repair work I need also. I am never without my air conditioner. My most recent repair was a new compressor and some other part. They have even showed me parts that have failed and explained what showed that it was failed.

I only use them when the air conditioning unit stops working. They are good in diagnosing the problem and fixing it. They are very honest as well. The last time I called them, they diagnosed and found ants that had gone into the unit, and had short circuited it. They cleared out the ants and replaced the parts and fixed the problem. My overall experience with them was good.

They are punctual and professional and always give honest expert service. They are a company that has integrity.

We have used Mickey and this company for 15 years. They give us great service, they are honest and never oversell. They respond quickly when the A/C is out, we would highly recommend them.