Vann Construction

They did a really great job. They cleaned up after themselves. They were on time and professional.

IT LOOKS GREAT!! Charles Vann is so professional to work with. He listened to what I wanted, and even gave suggestions. I am very satisfied with his work, and his men were very professional and knowledgeable.

They came when they said they would, took great care when moving furniture and belongings, finished the job promptly,and did everything they said they would. The head of the crew, Pedro, is an artist with a paint brush; he painted delicate fanlight leads without a trace of extra paint. They didn't play radios while they worked and they were considerate of our schedules and needs. The workmanship was outstanding.

Bid was to include filling nail holes and spraying oil-based paint, but Charles came with neither a ladder or scaffolding so the painter could access the window in the cathedral ceiling. His painter had to use a ladder that was there from another contractor. The nail holes didn't get filled properly and still showed after painted. He didn't spray the window as requested in the bid, but used a brush. There were visible brush marks which could be seen from several feet away. The texture did not match the existing texture. He had even textured over some of the existing texture. Even after discussing my dissatisfaction with Charles, he primed the unmatched texture and stated he would get his texture guy whom he said he recently fired, but had rehired since starting my job, come look at it. Charles never returned and did not answer my e-mail, voice message or 3 phone calls. Charles also lists a TRCC # on his website. I looked this up and TRCC no longer exists. (I had to scrape all of the mismatched texture off to get back to the original texture, and because he primed it, it took me an entire day.) edited 11/12/11: What I paid was voluntary, in good faith, because a portion of the work had been completed. The doors were good. $50 was a minimum charge for my time scraping the mismatched texture with primer on it that Charles wouldn't fix. It was a day's work. Chalres isn't being truthful about so much in his response. Any trips Charles made were because he would only stay a couple of hours. I agreed to have it brushed only if I didn't see brush marks. He assured me. The brush marks were very visible after they dried. That's why his bid to me stated "sprayed" I wanted them sprayed. He had a 12-foot ladder only to paint trim that was 20' high. Where were all these ladders he was referring to? What do you do when someone comes unprepared? Also, any resanding was due to the painter not adequately filling and sanding nail holes. Nothing at all was said about dog hairs. I had done so much of the work already on the doors to prepare them. They had to do so little. They also got paint on the brand new hinges and didn't offer to clean them. I cut so much slack that I shouldn't have had to.

He was great, but we decided not to buy the house. We are still looking, but I would definitely use him once we find some place. We only had a certain amount of money to redo a really large job. He didn't tell us that it couldn't be done. A lot of people didn't even want to look at it. He was one person that was willing to work with us and was going to let us know an honest answer either way.

Overall, the experience went extremely well. They paid great attention to detail, and their customer service was outstanding. The contractors meeted, and exceeded, my expectations. I'm happy with their services and I would recommend them to others.