Trident Roofing
About us
Family owned & operated. Additional DBA - Willi Construction Inc, Trident Roofing & Restoration.
Business highlights
34 years of experience
Services we offer
Residential and commercial roof replacement & repairs, exterior painting, siding, solar PV system design & installation, window installation & replacement.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.639 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 0% | ||
| 5% | ||
| 3% |
Showing 1-25 of 39 reviews
Elizabeth D.
Jan 2014
The job was excellent. I have used them twice. They are very informative and make sure to clean up when the job is complete.
Susan B.
Dec 2013
It was very simple, the roof held up alright and they were very accommodating and on time. I would absolutely recommend them to other people.
Sheila F.
Feb 2013
Took months
Leslie S.
Dec 2011
We had a roof that was not properly installed when our house was built. The shingles were starting to pull apart causing a leak in one of our bedrooms. Our insurance company would not pay for this since it was not the results of damage to the roof. Tom showed up early for the appointment to do any estimate. He was very helpful and gave me some tips for financing since he knew we were having to pay for this ourselves. We checked out Trident Roofing with both Angies list and BBB and they had good ratings with both. The workers showed up early to start the re-roofing and stayed late. Since is was predicted to rain that night they made sure the roof was all sealed up before they left. They came back the next day and finished the job. Tom came by several times both days to check on how the work was going and gave me updates. They did an excellent job of cleaning up when they finished and I saw Tom out helping with the clean up. Overall Trident Roofing was professional and I was impressed by the amount of time the owner spent at the job site.
Veronica D.
Jul 2011
I waited to write the review to see how the roof held up after some rain and I it has rained twice (or so) since April. I got estimates from 3 companies and Trident was one of them. Jack, the company rep. is courteous, professional and knowledgeable. It was such an easy transaction. He answered all my questions. The crew was very large, they cleaned up after themselves and were also courteous and professional. It was a great experience. The roof looks great.
LYNNE C.
Oct 2010
They were superb. Can't say enough about them. They were very thorough in all respects. First of all, the guy came out and talked to me in detail about all the types of things we could do, like getting the amount of roofing material exactly right by taking an airiall photo. He said "It may help, it may not. But in my experiences it does. It cuts down on the amount of material. He said that way we have less waste, I have to buy less. Better for you." He came out and personally got up on the roof himself to see what his people had done to make sure it was correct. His people cleaned up all the debris around. Did not find 1 single thing on the lawn at all around the entire house after they were done. They did all the leg work for the insurance company for me. The only thing I had to do was verify some stuff with the insurance company. They basically handled the whole thing. Very knowledgeable. Follow through with everything. They appreciate what you want. They were straight forward. I can't say anything bad about them. They were great.
Bill M.
Sep 2010
Contractor came and performed estimate, agreed upon price and work dates (requested work done within a week and it was done). All work was done on time, professional crew and very pleased with the results. Entire work was performed in timed promised, which was critical. Would refer to a friend. Overall experience exceeded my expectations based on previous contractor work.
NICOLE M.
May 2010
Great! I met with Jack, he was on time and kept in close contact prior to and after completion. He gave us an excellent quote and the roof looks great! Workers showed up on time and were done in one day, if it were not for the left over shingles in the drive way, we wouldn't have noticed they were even there, besides the great looking roof. After a detailed inspection of my property I found ONE nail, no plants or flowers were damaged, they even put a tarp over the deck for protection. Since, we have had many storms come through and no problems at all. Jack was a "no-pressure" salesman and delivered everything he said he would. He took the hassle out of everything and even filed the final claim with our insurance. Our neighbors are now using Trident as well. Wonderful experience (wish I could say the same about other roofing companies). Would use again in a heartbeat!
MARC B.
May 2010
Our house had an obvious water leak around the chimney. During rain, water is streaming inside. Because the sheetrock was removed, the water damage to the wood was obvious. From the ground, you can see the roof had a dip where the decking had rotted and sunk in. The flashing around the chimney was damaged and missing (never installed correctly). Steve Wollard came out to examine this, and said he did not see where the problem was. He charged my mother $200 to climb a ladder and inexpertly apply a tube of caulk around the flashing. Already, something seemed wrong, because he wanted a check made out to him personally, not to a company, and would not provide a receipt (although he said there was a one year warranty). It leaked the same way the very next time it rained. We called him to come back, and he brought someone else with. Together they looked at it, and again said it looked fine to them, the only thing they could think to do is add more caulk. I said I was not happy with the work, and he said he would refund half ($100) of the money charged. He never sent the refund. Our next roofer had no problem identifying and repairing the problem.
Response from Trident Roofing
"An apology letter and full refund have been sent to this customer. The manner with which your repair call was handled was unprofessional and ineffective, and I assure you, that is not the way I run my company. Trident Roofing Company has policies in place which prohibit our employees from engaging in side deals with our customers to do work directly for them in exchange for compensation. It costs the company money to generate every lead, and I expect all transactions to be run through the company. Additionally, I employ several qualified repair specialists who do nothing but perform repairs. These individuals are the only ones I allow to perform repairs on behalf of my company. Salesmen are prohibited from performing repairs. After discussing the matter with Steve Wollard and determining that he was aware of our policies, I have terminated him employment with Trident Roofing Company. In so doing, I withheld $200 from his final paycheck to refund the money he received from this customer. Regards, Tom Willi, Owner Trident Roofing Company"
Charles R.
Apr 2010
Trident came out and did the work in 2 days. I did not see an English-speaking representative until the end of the last day. Fortunately, I speak fluent Spanish and was able to direct the crew a bit. At the end of the second day, they left without consulting with us. We noticed the following: They had destroyed some of the landscape (big bushes). Destroyed our hose holder (on the side of the house). Took the expensive water hose and the sprayer. Part of the drip edge was not done. Part of the gutter was sitting in the bushes. There was roofing debris and nails throughout the yard and in the bushes. I then called an inspector to inspect the roof. His report indicated that over 50% of the shingles were nailed improperly (many pictures to show - both in the wrong location and over-driven). I then called Trident many times and many emails to try to get them to come back and fix some of the roofing and clean-up a bit and fix the gutter. They showed-up unexpectedly on a Sunday morning. I do not know what they did on the roof, but they did not stay long enough to do much fixing (1-1.5 hours). They took the gutter parts that were supposed to be fixed and they took the spare shingles (several packs) that had been left over. Many more emails and phone calls later, we were able to meet with Jack again. He did give us some money to pay for the missing items and the shrubs. He agreed to provide us with a 30 year labor and materials warranty since they did not want to re-do the roof. Many weeks later the gutter people showed up to fix the gutter. But, they fixed it wrong and the same piece fell off 3 months later. I am probably forgetting other things that went wrong. I would not use them again.
Response from Trident Roofing
"The accusations of this customer are outrageous! Accuracy in detail is certainly lacking from the description of events. The customer observed one roofer not using 6 nails per shingle as we had agreed to do. He extrapolated this to mean that all the roofers were not using 6 nails per shingle, which was not true. We had the crew come out the very next day to check the roof and install an additional nail on each shingle on the section where that one roofer was working. We also had them run the nail magnet again to make sure there weren't a bunch of nails in the grass, which there weren't. The water hose and bush issue was resolved with the customer at the time of final payment. He was more than generously compensated for these items, and now he wants to complain about it. It was determined by a painter a few months after the job that the crew had missed installing one piece of drip edge on the rear of the home. I called him and told him the crew would be coming sometime over the weekend to install the drip edge. Unfortunately, it happened on a Sunday. The gutter issue was resolved when I met the salesman out there and we reinstalled a small diverter that had come off. As to the number of contacts and emails, we log every call that comes into the office. This customer called the office exactly one time, and that was when he requested an estimate. He hasn't once called the office about any other issue. If a salesman is not responding to your concerns, isn't is prudent to call the office? Throughout the entire proposal & reroof process, we dealt with his wife. Now, 6 months later, he puts a complaint on Angie's List. Outrageous!"
Larry K.
Apr 2010
This was a small job, but Steve came out promptly when I called for an estimate and inspected the roof. He did not push me to have extra work done. He and his crewcame promptly for the appointment to do the work and did a fast and professional job. He did the work at the estimated cost.
Janice R.
Jan 2010
I went with them because they said they would give a guarantee on the work. They did a good job. They had a problem with the big light one time but they explained that they had run into the problem in their previous job but they had to work overtime in order to finish it. I recommend them pretty highly. The insurance company covered the price for us. They weren’t that punctual but that wasn’t their fault.
Nancy S.
Jan 2010
The work cost me around $3500. They got the work done quickly; they installed the roof in a day. They tore off the old roof and put a new one. I’d definitely use them again, if required.
Fatima A.
Dec 2009
I called them and left a message regarding roofwork for my house. Got a call back within a few hours, and they could send someone to look at the roof pretty quickly, but needed someone to be home at the time. Thankfully, they were able to schedule for after work hours, and at 6 pm the next day, Jack came to look at the roof, and give an estimate. Initially our insurance had said there was very little damage to the roof (estimated repair cost under our deductible), so we had planned to pay for the repairs ourselves. However, Jack felt that a re-roof was required, and suggested we call our insurance again. Jack was available to go over the roof when the adjuster came, and the adjuster agreed that the prior assessment to the damage had been incorrect, and that a re-roof was indeed required. It took the insurance folks a little bit of time to pay for the repairs, but as soon as we did get the money, Jack scheduled us in for the re-roof. The supplies were delivered on the promised day, but unfortunately, the weather did not permit the contractors to start the work on the scheduled day. As soon as weather permitted, the work crew came and did the work. Jack came by the next day to pick up the check and after that took care of sending the paperwork to our insurance to release the remainder of the funds. The gutter replacement is not done by Trident roofing, but by an external subcontractor. It took over a week for Trident to get our work scheduled with them. Those folks did not show up on the appointed day - Jack was apologetic, and got us scheduled in a second time, but again they were a no show. Third time same thing again, but finally on the fourth attempt, the gutters got replaced (almost a month after the re-roof). After all that was done, Jack came again to look at the roof, and make sure we were satisfied with the job, and then we paid Trident for the remaining amount. Other than the issues with the folks who did the gutters, it was a relatively pain-free experience, and a Trident Roofing coupon that had come in the AL magazine, was a nice little saving for us. I would however suggest that Trident should do the gutter replacement themselves or at the very least find a more reliable subcontractor to do the work.
Bertha L.
Nov 2009
My experience with this company has been wonderful. The main contractor kept me informed throughout the whole process. He showed me where they had to do more work and also showed me proof where there was no evident damage that needed immediate replacement. Each day he kept me informed and included me in the plans. The only hold up we experienced was having to special order the siding. When the work was completed, the workers went around the yard on two separate occasions to find any nails or other debree that needed picked up. I am quite happy and will use this company again in the future.
Bob D.
Sep 2009
They were an outstanding company to work with. Their quote was of one of the lowest (approximately $8,400 for each house), and their workmanship and communications were superb! Replacing a roof is a tough and messy job. They completed both roofs in one day. And, after the installation of the new shingles and vents, they cleaned up the area around the house. Once they finished, it was so clean that you would have never known that the roof had been replaced. They have my highest recommendation.
Karen M.
Aug 2009
Good experience. They are not into insurance fraud, but roofing, and they did a great job. We met and discussed what we wanted and set up a date for the work. They were there when they were supposed to be and finished in one day. They did a good job of cleaning up.
Christie A.
Jul 2009
Because of the hail storm on 6/11/09, we were forced to get our roof replaced. After getting several estimates, we decided to choose Trident Roofing and the whole process went smoothly from beginning to end. I would highly recommend using them as they were very professional, prompt and completed the job in a timely manner. On top of everything else, we DID NOT have to pay a dime until the work was completed!
Rebecca D.
Jul 2009
My real estate business forces me to deal with numerous contractors on a regular basis- a process I usually dread. Fortunately, Trident Roofing has been an absolute pleasure to deal with. (I have used Trident for two other occasions as well. These other times occured before I joined Angie's List. My home inspector recommended Trident to me as he had used them as well.) As always, on this job the estimate representative was very professional, on time, and knowledgeable. When we scheduled the work to be done, the workers began working as and when promised, and they do excellent work. (In fact, they even fixed a damaged part of the house that wasn't part of the roof simply because "they were up there and it was no big deal to fix." No charge!) Trident workers are also very careful not to leave nails and other debris around the house during their work. I have yet to find a roofing nail on my lawn. Mr. Willi is the owner of Trident Roofing and he was always on the job inspecting the work. If I had any questions or concerns, Mr. Willi took the time to carefully explain to me why and what was being done without acting like I was getting in the way. I truly wish that all contractors operated the way Trident does. They do what they say they are going to do at the price and at the time they say they will do it. It doesn't sound like much, but I guess if every contractor operated this way, there wouldn't be a need for Angie's List.
Todd S.
Jul 2009
Called for an estimate. Estimate was completed promptly. After deciding to hire this roofer, it took about 1.5 weeks for the shingles to arrive. The next day the crew showed up and completed most of the roof. They finished it the following day.
Tracy B.
Jul 2009
Wonderful experience, the crew and salesman were on time, professional. The salesman explained the insurance process, very knowledgable and patient. Crew showed up on time and was extremely clean and did an amazing job from start to finish. Would recommend and will recommend them to all the neighbors and friends.
Beckie H.
Jul 2009
They came out right away to give us an estimate, which was comparable to other estimates we had gotten, but we had a coupon so decided to go with Trident. We had to follow up with them with a phone call. We were worried about our Dish satelitte being removed and the company assured us that it would be working by the time they were done with our roof. They told us they would be out on a Thursday and would be finished in one day. They finally showed up Friday night without calling us and none of the workers spoke English - We would have appreciated a phone call. As we left the house for dinner, the workers were SMOKING A CIGARETTE on top of our roof!!! They did not finish our 1000 square foot home until Wednesday!! All along we did not have TV the entire time. On that Sunday I noticed brown paint splattered all along our garage door and spray paint near our gutter. I emailed the company and they sent someone out. The good thing about Trident was that they did paint over the mess, but I had to waste time meeting them at my house and finding the paint that matched our garage. The guy that was our contact told me that the workers denied damaging my house - why would you tell me that? That made me even more mad! Finally, they attempted to reconnect the Dish satelitte which was something they assured us they would do. That took another hour of my time as I had to call Dish Network and try to help the Trident guy fix the Dish. He was unable to reconnect the Dish. I had to fight to get the money it would cost to have a Dish person come out to my house taken off my final bill. We did not have our TV working for another week. Needless to say, I have told this horror story to many of my friends about Trident roofing and want to save all of the Angie's list members out there from going with this company.
Response from Trident Roofing
"This person is located in Ft. Worth. We are the Austin franchise. These comments should not be on our account."
Suzanne R.
May 2009
Overall the experience was better than my prior roofing experience - that one was bad. The thing that Trident did that I did not like is that they put TAMCO shingles on when Elk had been quoted. I didn't find out until I looked at the roof and said that it looked different than it did before. That's when the salesman said that they had to use TAMCO instead of Elk shingles, because they couldn't get the Elk in the color I requested. I didn't appreciate the switch-a-roo. They did clean up the site well.
Response from Trident Roofing
"Due to material supply problems that come with the influx of business from hail storms, we instruct all our sales people to sell color, not brand. We try to use only GAF-ELK, Owens-Corning or Tamko shingles because we believe these are the three best brands of composition shingles in our market. This customer's contact specified Weathered Wood shingles without reference to brand. At the time materials were purchased for her job, GAF-Elk and Owens-Corning Weathered Wood shingles were in short supply, so we purchased the more expensive Tamko brand shingles for her job. We do not believe that our actions amount to a deception in any way. We actually upgraded her roof to a more expensive shingle in order to maintain our production schedule. We acknowledge that the supply situation should have been communicated more effectively, which would have prevented this customer's perception of being mislead. This unfortunate misunderstanding could have been prevented and we will strive to improve our communication in the future. Sincerely, Tom Willi Trident Roofing Company"
Maureen Y.
May 2009
They did the job in a day and a couple of hours. House is 2600 sqr. ft. one story, asphalt shingle roof. Crew worked twelve hours the first day and three the next morning. They were courteous and, as far as I can tell, thorough. They were careful of my vegetable garden along one side of the house--making sure no shingles landed in the plants.
NM D.
Apr 2009
Job went very well. Tom is a nice guy, professional and gets the job done. Only problem I had was when they went around with a magnet to pick up nails, they missed hundreds of them. I'm still picking them up with my own magnet.
Licensing
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FAQ
Trident Roofing is currently rated 4.6 overall out of 5.
Trident Roofing accepts the following forms of payment: CreditCard
Yes, Trident Roofing offers free project estimates.
No, Trident Roofing does not offer eco-friendly accreditations.
No, Trident Roofing does not offer a senior discount.
No, Trident Roofing does not offer emergency services.
No, Trident Roofing does not offer warranties.