Total Pro Flooring LLC

This was an easy process from beginning to end. I met a rep in the tile department at Floor and Decor and William came out a few days later to take measurements. He e-mailed the estimate and materials list that day and I made a decision from there. William was readily available by phone and by e-mail to answer all my questions. The materials list was sent to Floor and Decor and they contacted me to help me purchase what I needed. I picked it all up before the installation day. There was an unexpected issue during installation but William was very gracious in helping me work out the problem. And Pablo and Pete, the installers were great.

A few hiccups but Chad was super responsive to any issues. The floor is beautiful.

Total Pro Flooring did an outstanding job.... I highly recommend their services. Chad assisted us and he was extremely professional. I live out of town and had work completed on a house that I was selling in Austin area. All the arrangements were completed over the phone and through e-mail but there were no problems at all. I spoke to other companies and it was a headache however it went seamlessly with Total Pro Flooring. I received a very accurate estimate without any surprises and the work was exceptional. Total Pro Flooring completed the work very quickly and the job went very smoothly... I highly recommend their services

I wrote this review 2 months after the completion of the job as I am a firm believer in giving things a little time to settle in to know if you are truly satisfied with the product. In the seven years since purchasing our home my wife never warmed up to the travertine flooring, preferring hardwood. I finally realized that trying to justify keeping the travertine was a losing proposition. As the saying goes, “If momma ain’t happy ain’t nobody happy”! We went to a local flooring company and my wife picked out the flooring she liked and they came to our home to measure up the square footage. I told them that I wanted the job bid as follows: (1) The cost per sq. ft. on the demolition of the travertine. (2) The cost per sq. ft. on the hardwood flooring we picked out and (3) The cost per sq. ft. to install the hardwood flooring. The shoe molding, T-molding, adhesive etc. could be put into the actual estimate they would present. I always think it is a good idea to get a second and preferably a third estimate. I telephoned Total Pro Flooring and met Brian over the phone and asked if his company could get the specific flooring we were interested in. He said he would check with their supplier and get back to me. I also gave him the same parameters of how I wanted the job bid. In less than an hour he called back and gave me the figures. Total Pro Flooring’s pricing came in at 25 cents per sq. ft. less on the demolition, 50 cents per sq. ft. less on the installation and $1.63 per sq. ft. for the hardwood flooring. Based on this I told Brian to come out and measure the area to be installed. I then called a third flooring company who gave me a quote on the three main issues of demolition, installation and product costs. The third company was pretty much in line with the first retailer we contacted. The first company measured the area at 1,300 sq. ft. and Total Pro Flooring’s measurement was 1,106 sq. ft. (almost 200 sq. ft. less). Both companies said they would add approximately 10% to the measurement for scrap and cutting. With such a disparity in price I wondered if maybe they were going to use a second grade of materials so I asked Total Pro Flooring the grade of flooring that would be installed. They said “First Quality”. Every box of product they delivered the week before starting the job clearly stated “First Quality” on the manufacturers label affixed to the end of each box. When I returned the flooring sample to the first company and told them we were going with another company; they inquired why? I did not tell them who was getting our business but I did share the 3 major cost figures with them and that their measurement was 200 sq. ft. more. The only reply was “well good luck with that bid”. My reply was that if they miss-measured the job it would not be my problem but their problem as we had a signed a contract. Brian came three times to our home while the installation was being done and Chad, the owner of the business, came to our home the day after the job was completed to look things over, to thank us for our business and present us with a Bona floor maintenance kit. When reviewing our project we looked at the Pro’s and Con’s. The Pro’s were the price (almost 20% less than the first estimate), the product we choose and the professional installation with the job being completed a day and a half sooner than estimated. The Con’s - all the dust from the demolition of the travertine but the new flooring made it worthwhile. It has been my experience that every business when asked why someone would do business with you is an almost automatic knee jerk response, “We give good service” but it has been my experience that very few businesses actually provide good service. When I shop for goods or services, I may go where I am attracted but will return where I feel I received good service and that my business is appreciated. Total Pro Flooring delivered excellent service and made us feel that our business WAS APPRECIATED and we will do business with them on any future flooring projects.

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