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The Critical Update Inc
Computer Network or Wiring - Install or Repair, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
Are you worried about viruses, hackers and downtime? The Critical Update inc provides affordable solutions to managed network security, custom technical support plans and backup solutions. Our approach enables our clients to be more productive, which creates more jobs in the community! - Call 512.336.2970 or visit www.TheCriticalUpdate.com * Technical support * Data recovery * Ongoing network administration and end user support * Affordable, secure backup solutions * basic MAC support
Business highlights
22 years of experience
Services we offer
COMPUTER HELP AND IT CONSULTING; COMPUTER SALES & SERVICE; COMPUTER SERVICES & ONGOING NETWORK ADMINISTRATION; COMPUTER & NETWORK SECURITY; VIRUS PROTECTION & 24/7 MONITORING; BACKUP SOLUTIONS; ONSITE & REMOTE TECHNICAL SUPPORT & STRATEGIC TECHNOLOGY PLANNING.
Accepted Payment Methods
- CreditCard
Reviews
4.8104 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 2% |
Showing 51-75 of 104 reviews
Joe F.
Sep 2012
They fixed my PC and it works really well. However, when they called and said it was finished, I was told I owed an extra 10.00 in taxes which is reasonable. I prepaid for an hours worth of repairs with a deal on Angies List. When I arrived to pick up my PC and pay the 10.00 in taxes, I was informed I owed over 54.00 dollars because it took them an hour and a half to fix my PC. I was not told about this in advance and was surprised by this new amount. The man I dealt with was not there, and they tried to run my credit card but could not so they said they would call me.
I feel I should not be charged the extra amount as I was not informed of this before I got to the shop. I am sending them a check for the tax, but I refuse to pay for the extra time that "magically" happened after they were done fixing my PC and they called me, and then I went to pick it up the next day.
I feel I should not be charged the extra amount as I was not informed of this before I got to the shop. I am sending them a check for the tax, but I refuse to pay for the extra time that "magically" happened after they were done fixing my PC and they called me, and then I went to pick it up the next day.
Response from The Critical Update Inc
"Dear Member, Let me assure you that we do not "magically" add time to the work orders. As you can see from our reports, we take great care in providing quality service to our clients. Thank you for sending us a check for the taxes. We wish you the best for your an your family."
Michael D.
Aug 2012
Technician sorted out complicated router problems quickly, undoing mistakes made by cable tech.
Response from The Critical Update Inc
"Thank you for working with us. We look forward to being of service in the future. Regards LUIS"
Wayne R.
Aug 2012
Luis analyzed my old computer provided and me with guidance regarding a new computer at no cost, and he even endorsed my purchase of a computer that he would receive no profit from. Then, several weeks later when I was having trouble configuring my new computer, The Critical Update worked on the computer for a very reasonable price and got it working perfectly. In addition to Luis' integrity in business, I am very impressed with the welcoming and friendly atmosphere in his shop. I am very glad to have found such a responsive and professional shop to call on when I have computer problems.
Response from The Critical Update Inc
"Thank you for your feedback. We enjoyed working with you and look forward to helping your friends and colleagues. Regards LUIS"
Richard S.
Aug 2012
.Got an appoitment within 3 hours of my initial call. The Tech arrived on time, tuned the settings on the computer, reinstalled some security software, and the computer was running great. Have had no further problems since. Andrew was outstanding; very knowledgeable, courteous and professional. I will recommend them to my friends and use them again
Response from The Critical Update Inc
"Thank you for your feedback. We appreciate the opportunity and look forward to helping your friends and colleagues. Regards LUIS"
Phillip P.
Aug 2012
No complaints what so ever.
Response from The Critical Update Inc
"We appreciate working with you and your staff. Thank you for your report. Regards, LUIS"
Joe R.
Aug 2012
Excellent. The computer services were performed with expertise and quickly.
Response from The Critical Update Inc
"Thank you for the report card Member. We appreciate your feedback. Regards, LUIS"
John B.
Aug 2012
They person that came out was very knowledgeable. The work was great.
Response from The Critical Update Inc
"We appreciate your comments and look forward to helping you and your referrals. Thanks LUIS"
MAUREEN N.
Aug 2012
attentive
Response from The Critical Update Inc
"Dear Member, Thank you for your report card. We appreciate your comments and your feedback. We will use it to improve your experience. Regards LUIS"
Diana G.
Aug 2012
He solved several problems with my computer including security with our router and speeding up the computer. He also connected my computer to print wirelessly.
He also did a service call on Mar. 21, 2012 for $102.84.
He also did a service call on Mar. 21, 2012 for $102.84.
Response from The Critical Update Inc
"Thank you for your feedback. We appreciate it and your business. Look forward to being of service. Regards LUIS"
CROSLEEN P.
Jul 2012
Within 3 hours of my call to request service, Richard arrived to fix my problem. He was both competent and professional. He diagnosed and solved the issues quickly. I was relieved! I have used the Critical Update 3-4 times and they always have done great work.
Response from The Critical Update Inc
"Member, thank you so much for the opportunity to help you again. We appreciate your comments and will use them to improve our services. Regards LUIS"
Karen H.
Jul 2012
Fair, reasonably priced and honest. What more can you ask for? I was so impressed by The Critical Update. They came the same day that I called and took care of my problem quickly. For many, my small issue would have been an opportunity to upsell or fix something that wasn't broken. Not here. The tech was super informative and only did what needed to be done. He had lots of great tips and advice. I would definitely use them again.
Response from The Critical Update Inc
"We appreciate your business and taking the time to fill out the report card. Your comments help us improve our service and empower our staff. Regards LUIS"
Ed M.
Jul 2012
Consistently exceeded expectations.
Response from The Critical Update Inc
"Thank you for your report. We appreciate your feedback and look forward to being of service in the future. Luis"
DON G.
Jun 2012
Our Desktop computer crashed in the morning with all of the time card data for our employees. If we could not fix it we would have to "hand enter" 60 time cards worth of data. A quick search on Angie's list turned up "The Critical Update". I called them and left a message. Robert called in short while and said he would be over in an hour. He arrived, looked at the computer and decided to take it back to their shop. I soon received a call that the motherboard was shorted and it would be expensive to replace. The computer was old and I was mainly worried about the data, so he brought the system back and we put the hard disk into another computer and recovered the data. It worked great. We had the data back and were able to do an automated payroll. So in summary, Same day service and we saved a lot of time and effort.
Response from The Critical Update Inc
"Thank you for the opportunity to help. I am very happy we were able to save you time and money. We appreciate your business and report. Luis"
Robert/Sarah G.
Apr 2012
They were excellent to work overall!
Response from The Critical Update Inc
"We appreciate your feedback and look forward to helping your friends and family. Regards LUIS"
Glenda B.
Apr 2012
They were able to retrieve all my document and replaced the hard drive for a price I considered very resonablle. They were easy to contact, and the work was done quickly. I couldn't be happier with the service I received.
Response from The Critical Update Inc
"Member, It was a joy working with you. Please let us know if we can be or service. Regards LUIS"
Florence H.
Mar 2012
I needed to learn how to upload my newly edited website to the internet. This was not one of the services listed on their list of services. But Luis got back with me the same day I emailed him with my dilemma, and said he would put one of his guys on it. I could not believe it--I had tried several times to find someone on Craigs List, and no one on Craigs List would even get back to me. I knew this was an unusual request, not your standard need for virus help. Luis was positive, and "can-do". He hooked me up with one of his guys, Zachariah. Zach researched my issue (the web designer program I had used and the ftp program I had), and told me he could show me how to do it.. Zach was fabulous. He walked be through a process that had me stumped for years (I was born 20 years too late for computer stuff!). He was kind, he was patient, and he was totally computer/web saavy. Thank you Louis, thank you Zach, thank you Critical Update!!!!!!!!!!!!!!!!!!!!!!!!! I can now easily upload edits to my website!!!
Response from The Critical Update Inc
"We appreciate working with amazing clients like you. Thank you for your kind words and the opportunity to be of service. We appreciate your referrals. LUIS"
Patricia D.
Mar 2012
They said it was $59 for an hour of work. They misrepresented themselves. When they came out, they said it would be another $25 for travel time. I went on the website to look at what I saw and what they offered. There was no $25 fee on there. The technician who was here, was constantly on the phone with his son. He kept texting back and forth because his son kept texting him, while he was working here. I told them their ad didn't say that they would have this charge. They called me right away after I went on their website. He didn't really fix what he was supposed to fix. He was very personable. I was not happy. He was not able to give me an effort to what I needed with my printer and that is why I called him. He told me that he would be a little late, but that was just a half hour.
Response from The Critical Update Inc
"I am sorry for the confusion. We have tried to be extremely clear on our big deal details and let our members know when a $25 trip would be required. This is always communicated before we go on site. If we did not resolve your issue, I would welcome the opportunity to revisit and find out why. Thanks for your feedback. It is very useful. Luis"
Les C.
Mar 2012
I was pleased with the promptness of the Critical Update's response (same day service) and was satisfied that everything was completed within 24 hours even though a new part had to be located before the faulty part was replaced. Everything has been fine ever since. My husband, Les, has the Angie's list account but it's my (Miye's) Dell computer that was repaired.
Response from The Critical Update Inc
"We appreciate your kind words and your business. Feel free to share our contact information with friends and family. LUIS"
Judy C.
Mar 2012
Awesome! Robert is a true professional, prompt, courteous, and obviously highly skilled. He can multi task! Worked on Desk Top, Printer, Wii, & Laptop all at the same time. While working, he explained what he was doing and answered all my questions. I highly recommend and will continue to give all my computer business to them. My systems are working so much better!!! ;)
Response from The Critical Update Inc
"Thank you so much for your feedback. Robert is a great member of The Critical Update team and we are all very happy to be of service. LUIS"
Ben P.
Mar 2012
My laptop display had gone completely out. I called The Critical Update and got in touch with Luis on his cell phone. He agreed to meet me at his office in less than an hour. There he examined my laptop and quickly determined that the cost of repair would be nearly as much as buying a new one. He explained the problem and why it would be costly, which I fully understood. It was an old laptop and I was not surprised that it was not worth saving. He also advised toward buying a new laptop. Because the situation was quickly apparent, he decided not to charge me anything. Even though it wasn't an outside service call, it was very generous and friendly. He was honest, knowledgeable, and considerate; I will definately contact him for any future repairs and recommend The Critical Update to my friends.
Response from The Critical Update Inc
"Enjoyed meeting you member and we look forward to serving you and your friends. LUIS"
Lara D.
Feb 2012
Robert came quickly, responding to my urgen need. He was kind, told me some things I would have to do in the future to to prevent my kis from searching inappropriate things:). Boys!??
Response from The Critical Update Inc
"We appreciate your report card and look forward to helping you and your referrals. LUIS"
LINDA H.
Feb 2012
Terrific. Called at 9am to tell us he would be here at 9:30 and he was. Came in the house, looked at my list of problems and got to work.
Response from The Critical Update Inc
"Thank you for your report and kind words. We enjoy serving our Angie's list members and look forward to working with you again. LUIS"
Robert/Sarah G.
Jan 2012
The call for service was promptly returned and Robert arrived exactly when he said he would. He was pleasant, professional and very knowledgeable.
We have used this company several times and every person they've sent has been great!
Couldn't ask for better service.
We have used this company several times and every person they've sent has been great!
Couldn't ask for better service.
Response from The Critical Update Inc
"Thank you for being a repeat client. We appreciate and enjoy working with you. LUIS"
Karla S.
Jan 2012
The Critical Update Computer Services is an excellent company. I called and spoke with Mr. Byars and he was at my home within an hour. He knew that I had been up all night as I am a nurse and I needed to be able to print my school project. He was here promptly, within an hour. He was nice, he was courteous, very knowledgeable and with one or two clicks of the mouse he fixed everything. This is an excellent company, very very helpful, and I would recommend them to anyone.
Response from The Critical Update Inc
"We appreciate your kind words and your trust. Thank you for the opportunity to be of service. LUIS"
Carole C.
Jan 2012
everything went very well. Robert went "above and beyond " to get results from ATT.
Very satisfied with the overall service and the results.
Very satisfied with the overall service and the results.
Response from The Critical Update Inc
"Thank you for your report. We appreciate your business and look forward to serving you with future computer needs. We are blessed to have Robert as part of our team. Regards, LUIS"
Licensing
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FAQ
The Critical Update Inc is currently rated 4.8 overall out of 5.
The Critical Update Inc accepts the following forms of payment: CreditCard
No, The Critical Update Inc does not offer free project estimates.
No, The Critical Update Inc does not offer eco-friendly accreditations.
No, The Critical Update Inc does not offer a senior discount.
No, The Critical Update Inc does not offer emergency services.
No, The Critical Update Inc does not offer warranties.