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The Critical Update Inc

4.8(
92
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Are you worried about viruses, hackers and downtime? The Critical Update inc provides affordable solutions to managed network security, custom technical support plans and backup solutions. Our approach enables our clients to be more productive, which creates more jobs in the community! - Call 512.336.2970 or visit www.TheCriticalUpdate.com * Technical support * Data recovery * Ongoing network administration and end user support * Affordable, secure backup solutions * basic MAC support

Business highlights

22 years of experience

Services we offer

COMPUTER HELP AND IT CONSULTING, COMPUTER SALES & SERVICE, COMPUTER SERVICES & ONGOING NETWORK ADMINISTRATION, COMPUTER & NETWORK SECURITY, VIRUS PROTECTION & 24/7 MONITORING, BACKUP SOLUTIONS, ONSITE & REMOTE TECHNICAL SUPPORT & STRATEGIC TECHNOLOGY PLANNING.

Accepted Payment Methods

  • CreditCard
Reviews
4.892 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
3%
2
0%
1
2%
Write a review
Showing 1-25 of 92 reviews
Monica P.
Dec 2017
5.0
Yes, I recommend this pro
The owner The Critical Update, Luis Delgado, has always been a wealth of information on topics from computer security, backup solutions to malware. Recently, I had to call on The Critical Update when water spilled on my laptop. Their response was calming, professional, and friendly. A technician came out quickly and they were able to rescue the system. I highly recommend The Critical Update for anyone needing IT services!
Response from The Critical Update Inc

"Enjoyed working with you. Thank you for the fantastic work EGBI.org does for the community. Luis and The Critical Update team."

Abraham O.
Jun 2017
5.0
Yes, I recommend this pro
$2,000
The Critical Update and Brian is our first call when we need new hardware and/or help getting it up and running. We purchase all our equipment either through the company or at their direction. Set up is always quick, thorough, and educational. We're very satisfied clients. Thank you Critical Update.
Response from The Critical Update Inc

"We appreciate working with you and thank you for the report card. Much success! Luis and The Critical Update team"

Elaine M.
May 2017
5.0
Yes, I recommend this pro
Great! Brian was very helpful.
Response from The Critical Update Inc

"Thank you for your feedback. We appreciate working with you. Luis and The Critical Update team"

Walter N.
Feb 2017
4.0
$125
I will use them again.
Response from The Critical Update Inc

"Thank you for your feedback. We appreciate it and look forward to being of service again."

Karla S.
Feb 2017
5.0
Yes, I recommend this pro
Excellent as usual-thank you
Response from The Critical Update Inc

"We appreciate working with you! Thanks for the review. Luis and The Critical Update team"

John B.
Oct 2015
5.0
Yes, I recommend this pro
$180
Very well.
Response from The Critical Update Inc

"Thank you for your feedback. We appreciate the opportunity to be of service. Regards, Luis and The Critical Update team"

Jesse W.
Oct 2015
5.0
Yes, I recommend this pro
$378
Super job! No recurring problems.
Response from The Critical Update Inc

"We appreciate your feedback and are very glad Tommy was able to assist. He is a great technician who cares about providing quality help. Regards, Luis and The Critical Update team."

Jesse W.
Sep 2015
5.0
Yes, I recommend this pro
$200
Great! Tommy was very thorough in diagnosing the problem.
Response from The Critical Update Inc

"Thank you for your review. We appreciate your kind words and are very glad Tommy was able to address your issue. Regards, Luis and The Critical Update team"

Abraham O.
Sep 2015
5.0
Yes, I recommend this pro
$1,100
Fantastic experience- Luis responded to my initial request quickly and made suggestions to solve my computer problems via a new computer.  Buying new hardware from The Critical Update was not only the least costly solution, but also set me up for the future.  I'm extremely happy with the new machine plus the installation of my applications and transfer of all my data was made quick and painless by Brian.  
There is no question I'll be back in touch with this company the next time my family needs computer help.
Response from The Critical Update Inc

"Thank you for your review. We are extremely happy to hear that you are more productive with the machine we recommended. We look forward to serving you in the future. Luis and The Critical Update team"

Sharon C.
Aug 2015
5.0
Yes, I recommend this pro
$308
Tommy did a number of checks to try to determine what was causing the problem.  After his first two visits, computer was still not booting up and freezing up after opening.  Tommy worked on-site and remotely on three different days to find the problem and correct it.  He was always patient and in good humor.  After hours of work, he determined what was happening and it is now working well.  Thanks Tommy!
Response from The Critical Update Inc

"Thank you for your review. We appreciate your business. Blessings Luis and The Critical Update team"

Andrew P.
Jul 2015
5.0
Yes, I recommend this pro
The install went really well as has all of the various IT services that they've provided through the years.
Response from The Critical Update Inc

"We appreciate the trust you and your organization have given us for several years and we look forward to many more years of service. Luis and The Critical Update team"

Dave S.
Jun 2015
5.0
Yes, I recommend this pro
$137
Great, quick and professional.
Response from The Critical Update Inc

"Thank you so much for your review. We enjoyed workin with you and look forward to serving in the future. Luis and The Critical Update team."

HELEN G.
Feb 2015
4.0
$59
They helped resolve the computer issue over the phone. I would have personally preferred to speak to someone in person. I do not think I would use a service like this one again. They did resolve the issue and were persistent. It was kind of a lengthy process and was a little frustrating. It was easy to get in touch with company.
Response from The Critical Update Inc

"Thank you for your report. I am happy to hear that we resolved your issue and saved you money by doing it remotely. Our staff is very resourceful and tries to find the most cost effective and fast resolution. Luis and The Critical Update team."

Diana G.
Feb 2015
4.0
Yes, I recommend this pro
$125
unknown
Response from The Critical Update Inc

"Thank you for your review and understanding. As we discussed, unfortunately the technician turned out to be a bad fit for our culture and service mentality. Fortunately, the team we have now is amazing. We look forward to serving well in the future. Luis and The Critical Update team."

Gary H.
Dec 2014
4.0
$59
Process was completed. Technician wasn't very knowledgeable with apple computers but the job was done.
Response from The Critical Update Inc

"Thank you for your review. Unfortunately, we do not normally work on Mac. However, I am glad we were able to assist. Regards, Luis and The Critical Update team."

Verna H.
Oct 2014
4.0
Yes, I recommend this pro
$109
unknown
Response from The Critical Update Inc

"Thank you so much for your review. We appreciate your business. Luis and The Critical Update team."

Dan M.
Oct 2014
5.0
Yes, I recommend this pro
N/A
Response from The Critical Update Inc

"Thank you for your review. Let us know how we can be of service. Regards Luis and The Critical Update team."

Robert/Sarah G.
Oct 2014
5.0
Yes, I recommend this pro
$108
Doug was the technician and was professional and efficient. We've used Critical Update several times and have recommended them to friends.
Its nice to have a company that you can completely trust and gladly recommend to friends. Wish there were more people like Critical Update!
Response from The Critical Update Inc

"Thanks again for your kind words. We really appreciate having clients like you. Regards Luis and The Critical Update team."

Jason P.
Oct 2014
5.0
Yes, I recommend this pro
$893
Excellent!  Brian from TCU was polite and very capable.  He did exactly what we needed.
Response from The Critical Update Inc

"We appreciate your review and enjoy working with you and your staff. Cheers Luis and The Critical Update team."

Susan M.
Jun 2014
5.0
Yes, I recommend this pro
$102
I found them through Angie’s List.  It is the second time we used them so if they haven’t been good the first time we wouldn’t have used them the second time.  They were personable and they came in and did the work. The only problem is that the second time it was hard to get the payment because they never did send the bill if you can believe that.  They did a good job.  They just came and did what they were supposed to do in a timely manner and they didn’t drag it up because you are paying by the hour.  When you call to set up the appointment it is hard to understand the recording on the telephone and they give choices of which person to go to but you don’t know which person to pick.  The second time I knew I had to pick Louis but first time I didn’t know.  The same thing happened when we try to pay the bill too.  My husband did it so he didn’t remember the name.  I think the price was fair.
Response from The Critical Update Inc

"Thank you for your feedback. We appreciate it and will use it to better improve the customer experience. Regards LUIS"

Les C.
Jun 2014
5.0
Yes, I recommend this pro
$200
Service tech worked on reloading operating system and saving personal files and making them accessible.  However, after reloading the operating system, it became clear that the computer (7 yrs old was on its last legs).  Got good advice about new computer system.  Will work with Critical Update again in reloading personal files from the old computer's hard drive.
Response from The Critical Update Inc

"We appreciate your feedback and look forward to working with you in the future. Blessings LUIS and The Critical Update team"

Robert/Sarah G.
Mar 2014
5.0
Yes, I recommend this pro
$165
The computer tech from Critical Update cleaned the computer off all the accumulated adware and such. Solved the problem. I've used Critical Update several times in the past and have recommended them to friends.
Response from The Critical Update Inc

"We really appreciate working with you and are grateful for your continued business. Blessings Luis and The Critical Update team."

CAROL D.
Feb 2014
5.0
Yes, I recommend this pro
$150
I am a small business person and I wanted computer support help that can tackle the things I can't handle myself. Jim was my technician and he came to the house, listened to what I wanted and got it done and educated me on how to address my questions so I can maintain my independence. A partner is what I am looking for and that is what I got.
Response from The Critical Update Inc

"We appreciate your feedback and look forward to being of service again. Regards, Luis and The Critical Update team."

Dorothy Y.
Feb 2014
5.0
Yes, I recommend this pro
$59
He was excellent too. He did everything he could to get to work. I felt that he was very honest and professional. He gave me some recommendation for other pc's that would be good and reliable, so he did a great job.
Response from The Critical Update Inc

"We appreciate your feedback and look forward to being of service. Luis and The Critical Update team"

CHARLES C.
Jan 2014
5.0
Yes, I recommend this pro
.
Response from The Critical Update Inc

"We appreciate your report and look forward to serving you in the future."

Showing 1-25 of 92

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Critical Update Inc is currently rated 4.8 overall out of 5.
The Critical Update Inc accepts the following forms of payment: CreditCard
No, The Critical Update Inc does not offer free project estimates.
No, The Critical Update Inc does not offer eco-friendly accreditations.
No, The Critical Update Inc does not offer a senior discount.
No, The Critical Update Inc does not offer emergency services.
No, The Critical Update Inc does not offer warranties.

Contact Information

5114 Balcones Woods Dr, Suite 307-429, Austin, TX 78759

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