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The Bug Master
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
At Bug Master we are passionate about customer service. We pride ourselves on quick response times and effective solutions for your pest problems. We are focused 100% on being a great pest control company and offer a 100% satisfaction guarantee. Check our reviews and contact us today with complete confidense
Business highlights
Se habla espanol
Emergency services offered
44 years of experience
Services we offer
Residential & Commercial Pest Control We cover every type of pest for homes and businesses including: General Pests • Ants • Roaches • Spiders • Scorpions • Fleas/Ticks • Silverfish/Earwigs • Mosquitoes Major Pests • Termites • Bed Bugs Rodents & Urban Wildlife • Mice • Rats • Squirrels • Raccoons • Opossums • Skunks • Birds • Bats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8174 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 174 reviews
Rachel S.
Mar 2022
They lied and took my money. I was told I had a level 2 in a rental house I only lived in for 3 months. I paid over $200 and still saw roaches every day. The tech said I wouldn’t take them with me if I moved because it wasn’t that bad. Moved into a brand new house and saw a roach in the kitchen within 3 days. When I called to see if they would help me, the rep on the phone was very rude and unprofessional and basically said no but would have someone call me. I reached out for help only to be robbed and to have to pay someone else for the same thing. Don’t hire these guys, they don’t care about their customers after they get their money.
Pam M.
Oct 2021
We have used them for years. They always call in advance, and the technician is the same every time so he knows the house. We have 2 out buildings which also get sprayed and he remembers them every time. Knocking down the spider webs and wasp nests is also vewry welcome.
Response from The Bug Master
"We appreciate your kind words!"
John H.
Aug 2020
Problem solved. Animals (rats) are gone from the attic and the abatement (blockage) is well concealed.
Response from The Bug Master
"Thanks for sharing!"
Terry H.
Jul 2020
Technician was awesome and very thorough
Response from The Bug Master
"Thanks for sahring!"
Maria A.
Mar 2020
I have used this company since we moved into this home about 30 years ago. The previous owner left their contact info behind. Called them up: no ants or scorpions ever seen. Three years ago saw rats: called and Kirk came and set out bat stations within a few hours of call. No rats since - birds eat in peace. Everyone very professional and respectful who has come into the house. Had a lady come today - super job. No billing issues: office folks very responsive and helpful. Would recommend to anyone.
Response from The Bug Master
"Thanks for sharing!"
RICHARD L.
Jan 2020
At first, they were great, but lately people come to check the rodent bait stations and miss multiple bait stations. They are supposed to spray at the foundation for insects, but I have watched them spray in the air even on windy days. We have complained and they persist. As of today, they are fired.
Response from The Bug Master
"Hi [Member Name Removed], I apologize for the issues you've had with the bait stations. We want to make this right. We're having trouble locating your account. Can you please email [email protected] with your service address so we can remedy this issue. Thanks [Member Name Removed]."
Audrey D.
Jul 2018
I had ants spiders and scorpions. They seem to be gone. It’s great
Response from The Bug Master
"Thanks [Member Name Removed]! We're glad to help. Let us know if there'[Member Information Removed] anything else you need."
Pattie S.
Feb 2018
Great. They did a great job
Response from The Bug Master
"We appreciate your words!"
Benny M.
Feb 2018
Their service people are very professional and prompt. The administrative personnel is not as efficient as the service people.
Response from The Bug Master
"Thanks! We look forward to serving you another 10 years!"
Pam M.
Jan 2018
Joey is our technition and always always always the best ever.
Response from The Bug Master
"Thank you for your review! We'll let him know how happy you are with your service!"
Bob D.
Oct 2017
Their technicians have always been on-time, effective, and courteous.
Response from The Bug Master
"Thanks for sharing! We appreciate all our customer feedback."
Tampa T.
Sep 2017
They are very professional and the guy that comes continually.
Christin R.
Aug 2017
I don't use them anymore, but they are great. I would use them again.
Response from The Bug Master
"Thanks for sharing your experience. We look forward to continue serving you!"
Tammy B.
Aug 2017
The appointment went great. Service man was on time, cordial and professional.
Response from The Bug Master
"Thanks for sharing your experience! Let us know if you ever need anything else in the future."
James F.
Aug 2017
The first encounter was positive with the tech arriving on time, friendly, and seemed like a thorough job. Two weeks later, however, we still had ants in a bathroom (which was known during their first visit). Customer service offered to retreat the home and a visit was scheduled. Day of they cancelled and agreed to come when I pressed them. The tech rushed and I felt that he seemed annoyed to be there a second time. He was out of a product and said he'd return later that afternoon. I have not seen or heard from the service provider since then... despite an email to customer service. And of course I still have ants.
Response from The Bug Master
"Hi, I see you are located in Pennsylvania. We're located in Austin, Texas. Are you sure that this review is for us?"
SANDRA J.
Jul 2017
It went very well. Two squirrels captured several days apart.
Response from The Bug Master
"Thanks! I'm glad we got your squirrel issue resolved."
Clifford O.
Jul 2017
Great- scorpions are under control.
Response from The Bug Master
"Glad we could help you with your scorpions [Member Name Removed]!"
Sheila B.
Jun 2017
Fine. Have used for years.
Response from The Bug Master
"Thanks for your feedback! We look forward to serving you for years to come."
Max L.
Jun 2017
It went great. They were prompt, punctual and professional. Thanks Bug Master!
Response from The Bug Master
"Thanks for sharing!"
Cathy M.
Mar 2017
Outstanding, on time service and pleasant technicians. Had to repeat visit for some insects that remained, but returned quickly.
Response from The Bug Master
"Thank you for your review. We'll be sure to let our technicians know about your outstanding service!"
Martin M.
Mar 2017
excellent! The tech is efficent and quick.
Response from The Bug Master
"Thank you for your comments. We'll let our team know how happy you are!"
Pam M.
Mar 2017
excellant happy to have them back every three months.
Response from The Bug Master
"Thank you for your kind words. We love hearing feedback from our customers!"
Frank B.
Feb 2017
Great! We have used Bug Master since moving to Austin in 2014 in two houses. They are wonderful to work with & do excellent work.
Response from The Bug Master
"Thank you so much for your kind words. We'll be sharing your comments with our team!"
Steve S.
Feb 2017
Well done by agent
Response from The Bug Master
"We appreciate your comments! We'll let your tech know how happy you are with your service."
Wayne A.
Feb 2017
Been with Bug Master for a number of months, and have been more than satisfied each and every time service (s) were performed.
Response from The Bug Master
"We're here to help! Thank you for the feedback."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Bug Master is currently rated 4.8 overall out of 5.
The Bug Master accepts the following forms of payment: CreditCard
Yes, The Bug Master offers free project estimates.
No, The Bug Master does not offer eco-friendly accreditations.
No, The Bug Master does not offer a senior discount.
Yes, The Bug Master offers emergency services.
No, The Bug Master does not offer warranties.