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The Blind Lady Inc

2.6(
4
)

Upholstering, Window Treatments, Awnings,

... +5 more

About us

We have always been a locally woman owned business, WCAA certification 1995.

Business highlights

36 years of trusted experience

Services we offer

Installation, wood shutters, alternative wood shutters, faux wood shutters and blinds, roman shades, roller shades, solar shades, designer screen shades, silouhettes, vignettes, pirohettes, nantucket shadings,exterior solar shades, motorized solar shades, motorization of most products, custom draperies, motorized draperies, top treatments, valances, fabric by the yard & upholstery.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.64 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
25%
1
50%
Rating CategoryRating out of 5
quality
2.6
value
3.5
professionalism
2.6
responsiveness
2.6
punctuality
3.5
Write a review
Showing 1-4 of 4 reviews
Mary M.
06/2022
5.0
awnings, window treatments
  + 0 more
We worked with Laurie for our window coverings at our business a few years ago. 10 small houses! Lots of windows and full glass doors! Without her, we would have been lost. Her design skills are out of this world. She has an eye for not only color pallettes, but also use of the treatment ensuring that our shades and draperies would withstand heavy commercial use. We still get compliments! Her knowledge is vast having been in the business for decades. Laurie, the Blind Lady, is an artist and professional. You can't go wrong with her.
Description of Work: Shades and draperies in 10 small homes
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Radie C.
07/2014
2.0
upholstery, window treatments
  + 0 more
unknown
Description of Work: I had custom drapes hung. I wasn't pleased at the way the valance hung. When she hung them, She said she didn't take into consideration the cover that was on my window. She denied ever saying that. She wanted to cut the covering instead of come and adjust the valance where it would hang over the covering. She came highly recommended to me and I trusted her, but if there was someone wanting just straight drapery or something super simple, I'd refer them to her, but anything more decorative, I would not.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Dr. S.
06/2014
1.0
upholstery
  + -1 more
unknown
Description of Work: Too long of a story to print here. Suffice it to say, it was the worst and most unprofessional experience in consumer history. Took 6 months to have service completed. Two reorders involved. Had to hire a lawyer because our down payment was not used to order our purchase but to pay off owner's previous debts. She then asked for remainder of order balance so she could actually place order. This was conveyed 1 week before installation was scheduled . It was at this time a lawyer was retained. Very shady business practices. Do not ever use.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$6,000
Response from The Blind Lady Inc
The first two months of this time the home was under construction and not yet legally the property of the home home buyer. Upon the customer closing on the home, all window treatments ordered were fully installed within 6 weeks. There was a delay on part of the order (still within six weeks) and the customer was offered compensation of approximately 15% of the balance due which she accepted, and the order was completed IN FULL. Unfortunately, but at no fault of The Blind Lady company, some of the products from Hunter Douglas arrived damaged and defective. As is the policy of The Blind Lady, all warranty work was provided at no additional charge to the customer. The defective product was replaced, however the replacements still had issues and again were replaced in full,at no charge to the customer, with all additional trip charges (3) for assessment, 1st warranty replacement and 2nd warranty replacement trips at NO charge to the customer. I, the owner, literally worked side by side with this customer repeatedly inspecting every inch of every slat on every blind until she was 100% pleased with all products she had purchased. This process of warranty service did take and additional 3+ months due to working with the Supplier timelines, warranty verification by Hunter Douglas and the customers limited availability of one day per week that she preferred to have the work done. Upon completion of the final warranty work, the customer smiled at me, shook my hand and thanked me.
Marie C.
03/2014
1.0
upholstery
  + -1 more
Blinds were never delivered and the deposit was not returned even after many promises that it would be.
Description of Work: Took measurements and the order for blinds
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,221

    Contact information

    12400 W Hwy 71 Ste 350-308, Austin, TX 78738

    www.blindlady.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Upholstering,
    Window Treatments,
    Awnings,
    Wrought Iron,
    Interior Design and Decorating,
    Flooring Sales and Installation,
    Drapery Cleaning,
    Carpet Sales and Installation

    FAQ

    The Blind Lady Inc is currently rated 2.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 3:00 PM

    The Blind Lady Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Blind Lady Inc offers free project estimates.
    Yes, The Blind Lady Inc offers eco-friendly accreditations.
    No, The Blind Lady Inc does not offer a senior discount.
    No, The Blind Lady Inc does not offer emergency services.
    Yes, The Blind Lady Inc offers warranties.
    The Blind Lady Inc offers the following services: Installation, wood shutters, alternative wood shutters, faux wood shutters and blinds, roman shades, roller shades, solar shades, designer screen shades, silouhettes, vignettes, pirohettes, nantucket shadings,exterior solar shades, motorized solar shades, motorization of most products, custom draperies, motorized draperies, top treatments, valances, fabric by the yard & upholstery.

    Contact information

    12400 W Hwy 71 Ste 350-308, Austin, TX 78738

    www.blindlady.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM