Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Reviews
3.45 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 20% | ||
| 0% | ||
| 20% | ||
| 20% |
Filter reviews by service
Showing 1-5 of 5 reviews
Jessica H.
Nov 2013
Ceiling Fan Service
I appreciated the selection and quality of fans at this store. Some of their prices are higher than the big box stores but you'd expect that for a specialty store. Customer service was great during the sales process.
We had an issue with one of the three fans we purchased once we got it installed, and later a discrepancy about the repair cost but the owner of the store went above and beyond to make it right. We are satisfied customers. Thanks Texas Ceiling Fans for going the extra mile.
We had an issue with one of the three fans we purchased once we got it installed, and later a discrepancy about the repair cost but the owner of the store went above and beyond to make it right. We are satisfied customers. Thanks Texas Ceiling Fans for going the extra mile.
Melissa
Mar 2013
Ceiling Fan Service, Electrical Service
The fan I bought was perfect for my rental unit and my tenants are very happy. I was very happy with my purchase and the owner's recommendation.
Angela G.
Jul 2012
Ceiling Fan Service
Use another vendor.
Noreen T.
Jul 2011
Ceiling Fan Service
When the person was installing the fan he told me the remote was only a 3 speed remote and I had bought a 4 speed fan. Although the company doesn't except returns, seeing I was sold a remote that did not give me 4 speeds I returned it. He took the remote back and told me he would see if he could accept the return. I have called him twice seeing I do not have the remote and he has not credited my account. He tells me he will check why I haven't received my credit and call me back. He never calls back.
Response from TEXAS CEILING FAN
"To Whom It May Concern: On April 28, 2011, the customer (member who filed complaint) purchased a Casablanca “Panama” ceiling fan along with a “W-52” Casablanca ceiling fan remote from Texas Ceiling Fans. My store manager, Mike Sconce, waited on this customer and wrote up her invoice and completed the transaction. The customer never inquired as to how many speeds the remote had. *FYI: Casablanca only markets a three-speed remote for the above fan. Had the customer asked about the remote speed, Mike Sconce would have told her that it had three speeds. Unfortunately, she had the installer/electrician mount the received in the canopy then, had it wired to the fan. Following, she had the installer demonstrate the fan where she then realized that there were only three speeds. She told them to remove the remote. Regrettably, we cannot refund her the $97.37 as the item (in question) had already been installed. Furthermore, the packaging which contained the remote had been completely torn up and was in no condition to be re-sold. Regarding the manager returning the customer’s phone calls, I have personally left her two voicemails concerning the above. I mentioned, in the voicemail, that she could pick up the remote from Texas Ceiling Fans, at her convenience. Sincerely, John C. Andrews, Owner"
Wayne S.
Sep 2007
Uncategorized Services
Bought remote control fan. Learned remote wouldn't be in for 4 or 5 days. Said I would get fan when remote arrived. 11 days later - no word from TCF. Called & told they had no idea when remote might arrive but would check & call back. 3 days later - no call. Called TCF again - told remote should arrive any day. Wk 3 approached. I decided to cancel order. Told I could only get in-store credit. I noted fan never left store & still no word on remote. Asked for a refund. Salesman said he would talk to owner & call back. 3 days passed - no call. Spoke to salesman who again promised to talk to owner about refund, however owner just left town for a wk. I checked BBB. TCF not a member & 3 complaints on file. A City Search also revealed a complaint. Remote finally arrived & I picked up fan, realizing there would be no call or refund. Salesman mentioned many past similar "and far worse" complaints. Salesman admitted refund warranted but said owner is "hard" about such things.
Homeowner
Jun 2006
Ceiling Fan Service, Electrical Service
They had a very high quality fan display. After we picked out a fan they had a quick response time to get it installed and had it installed within a day or so. They cleaned up after themselves and we really liked the work they did.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
TEXAS CEILING FAN is currently rated 3.4 overall out of 5.
No, TEXAS CEILING FAN does not offer free project estimates.
No, TEXAS CEILING FAN does not offer eco-friendly accreditations.
No, TEXAS CEILING FAN does not offer a senior discount.
No, TEXAS CEILING FAN does not offer emergency services.
No, TEXAS CEILING FAN does not offer warranties.