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Sweetwater Home Services
Electrical Baseboard or Wall Heater - Repair, Acoustic Ceiling Tiles - Install, Major Home Repairs (General Contractor),
About us
Your local water treatment experts sense 1987. We install industry-leading water treatment systems and water heaters at the highest professional standards. We also provide FULL bathroom remodels, transforming old run down bathrooms into the oasis homeowners dreamed of.
Business highlights
Se habla espanol
Emergency services offered
38 years of experience
Services we offer
Air Purification & Premium Bathroom Remodeling., Water Treatment
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.447 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 6% | ||
| 4% | ||
| 4% |
Showing 1-25 of 47 reviews
Michael C.
Nov 2022
They replaced the gas water heater in my attic on the date and time they said they would, they cleaned up after themselves and took off the old water heater as agreed. This was a bit of a rush job since my old water heater quit working correctly and my sister was coming to visit. They contacted me within 15 minutes of my request for a quote through Angie but I felt like they could have done a better job of communicating with me at times through the process to ensure I knew they were on track to get it done on the date/time requested.
Lucy J.
Feb 2022
Great to work eith
Keith C.
Sep 2021
Sweetwater remodeled our bathroom in Nov/Dec and after screwing up the electric, the shower handles, misaligning the mirrors, and leaving silicon in the sink to the point where it barely drained, they proved incapable of finishing the job so I hired another firm and I thought I was done with these guys. Then we put our house on the market and had our inspections and it got worse. First, for our energy audit, it turns out that Sweetwater removed ALL of the insulation around the bathroom and didn't bother replacing it so we got dinged there. Then the actual home inspection occurred. The wall switch was free-floating, not attached to anything. There was another screw going *through* the hot wire into the wall creating a fire hazard (that's the second one). The tub drain had plaster and other crap slowing it. Overall, it cost an additional $500 and last minute work before the closing. That was after the $100 to earlier electrician and $1385 to the other firm to finish things. If you're looking for sloppy, incomplete work, fire hazards, slow drains, and no interest in sending someone competent to fix it, Sweetwater are the guys for you.
Keith C.
Feb 2021
We hired Sweetwater to remodel our master bath. While the materials looked great, the series of mistakes, sloppiness, and general lack of care has made the experience miserable. Their entire "remodeling team" is one guy named Travis. They don't have ANYONE else on staff so if he's busy - or in our case makes catastrophic mistakes - they don't have anyone else. In our case: - when installing the drywall, he ran a screw through the hot wire shorting the fan and lights together. He didn't notice it and couldn't figure it out so we had to hire our own electrician to fix it. - he managed to flood our closet and living room. - the mirrors were not even. He sort of leveled them but not quite. - the bathtub faucet and handles are installed backwards so you have to turn off the water to go from tub to shower. - when you turn to the shower, it still runs the tub. - sinks are installed SO crooked that the front is an inch lower than the back. The grade is so high, things roll off into the basin. And this is the status AFTER they sent him over once to fix things. After requesting someone else, they admitted that they don't have anyone else and instead offered $500 for us to get it fixed ourselves and warned us that work would be "outside our warranty." What warranty!?
Response from Sweetwater Home Services
"[Member Name Removed], I am sorry you have chosen to write a negative review versus allowing us to address your problem. First, most bathrooms are too small to accommodate multiple people working in them at the same time, so Travis does most of the work himself. He has many helpers at his disposal but utilizes them only when needed. We discussed the screw that accidentally hit an electrical wire and I offered to pay for the electrician that diagnosed it but you have not replied. Regarding the “flood”, your bathroom butts up to your living room and closet. There was a leak in the copper cold water feed that seeped about a foot under the wall into these rooms. Both rooms had already had carpet removed so the water was only on concrete. We dried up the water and concrete and there was no damage at all. At the time you indicated this was no big deal. In the end, there were two mirrors that needed to be leveled and two sinks that needed adjustment. This is maybe 4 to 6 hours of work and we offered to come back out the next day to correct these issues. For some reason you wanted to hire another person for over $1,385.00 to perform this work and that I cannot authorize. Travis has always received praise for his work. This is not to say your requests were not justified which is why we offered no resistance to coming back to ensure your satisfaction. Please share before and after pictures to show the beautiful transformation of your bath. Anyone who has ever had remodeling done usually ends up with a “punch list” of small items they would like addressed. In closing, Sweetwater Home Services will still stand behind our offer to come back and address these issues at no cost to you. Please give this some consideration to bring closure to your remodel."
Harlan B.
Jan 2021
Amazing. Work was done perfectly and without any family disruption. The finish and fittings were amazing and the extra efforts were super appreciated.
Response from Sweetwater Home Services
"Thank you for taking the time to leave us a review. We really appreciate it. We are glad to be of service."
Richard F.
May 2020
We just finished an upstairs (Guest) bathroom remodel with Sweetwater Home Services. New walls, new counter and cabinet fronts, new tub, new surround and new fixtures. Basically everything new with the exception of the tile floor. Over the past 30 years I have been involved with roughly 7 – 8 home improvement projects of one form or another. I can say without reservation that this project was the most pleasant, seamless and problem free remodel I have ever experienced. The Sweetwater representative Jeff Asmussen was an absolute pleasure to work with. He answered all our questions, gave us exceptional guidance as we selected products for the project and was always available if we needed additional assistance or clarification. The actual on sight liaison was Travis. Travis personally oversaw every step of the project and we were totally comfortable with his presence in our home. He was so patient with our priorities and was always willing and eager to make minor tweaks in the plans as the project unfolded. The bottom line the project finished up as expected and was within $100 of the estimate for the entire remodel. We could not be more pleased and would use Sweetwater and its team again in a heartbeat.
David C.
Feb 2020
In Spring, 2019 we wanted to update our small master bathroom and remove the tub and make it a walk in shower, add a tile floor, and change out the vanity, toilet, mirror, and light. No plumbing, drains, or walls were being moved. Of the five recommended Angie's List companies recommended, four came out and of those four, two contractors literally came in the house, asked what work we needed (even though this was explained in the Details listing the scope of work), looked at our bathroom and turned around and walked out saying the job was too small, which was a total waste of time. The final two companies, someone else and Sweetwater submitted bids to us, but ultimatly we decided on Sweetwater, which was not the lowest bid. We decided on Sweetwater because they do all of the work with the exception of the tile. We worked with Jeff and he was exceptional to work with. No pressure, very patient with our questions, and made sure we were clear about the details of the contract. The shower material Sweetwater recommends is high quality and have no doubt that it will last. They are dependable and arrive generally at the same hour of the morning - if they are going to be late it's usually let you know. The work was performed between July and August of 2019. I didn't want to immediately submit a review until the break-in period passed. I have to say that I am pleased with the work and have recommended Sweetwater to a number of friends who are interested in a bathroom remodel.
Peggy F.
Sep 2018
I selected to use Sweetwater because they were the most accommodating. They were very good about keeping everything within my budget and got everything done in the right time frame. I am very pleased with them and am actually going to be having them do another job.
Herman S.
Sep 2018
The job took a bit longer than i thought it would, but i am very pleased with the outcome. They are are great company to work with and they are always on time and very professional.
Barbara W.
Sep 2018
They found some termite damage and fixed that up. They were excellent workers, very professional. They got the job done in a timely manner and the bathroom turned out great. Very pleased with this company.
Shirley R.
Nov 2015
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Response from Sweetwater Home Services
"[Member Name Removed], So appreciate that time you allowed us to earn your time and trust. Thank you and we look forward to serving you!"
Harriett M.
Apr 2015
The cost depends on whether they are working on the big one in the garage or the one under the kitchen sink.
Christy K.
Apr 2015
Jeff the Sweetwater salesman was excellent. He tested my water and shared the results with me. He described the systems and answered all my quesitons completely. I am very happy with the product and the installation.
This is the best home water system on the market. It sells itself. Benefits include health, longer appliance life, and improvement in your home's water distribution system. The soft water will gradually dissolve the hard mineral deposits in your pipes and even in your water heater.
If you decide to purchase a system please use my name as a reference and let me know. If I get 6 households to buy a system the company will refund the price of my system to me.
Thanks I hope you go for it and please let me know!
Christy Kale
This is the best home water system on the market. It sells itself. Benefits include health, longer appliance life, and improvement in your home's water distribution system. The soft water will gradually dissolve the hard mineral deposits in your pipes and even in your water heater.
If you decide to purchase a system please use my name as a reference and let me know. If I get 6 households to buy a system the company will refund the price of my system to me.
Thanks I hope you go for it and please let me know!
Christy Kale
Julie S.
Sep 2014
I contacted them through Home Depot so I actually got charged through Home Depot. They didn’t charge me anything. They are contacted through Home Depot. They’re fantastic. After the installation probably about a month, there was problem and they came back and adjusted it free of charge because they were still within the warranty of having just installed it. They have another deal. It’s a system that when you move from one house to another, they will move your whole water system. All you have to do is to pay $100 and they will uninstall it and install it to your current new house. There is soft water throughout the entire house like the showers and the outside faucet. You can actually water the plant with soft water but if you want to conserve you can switch that to hot water faucet. They’re definitely on the expensive side but I would say they were very much worth it. The two guys came out to install and it was freezing last February. They stayed longer than they plan to because it was taking them longer. They were actually going to stop because it started drizzling and it was way too cold but they decided to stay and finish the job than to come back on a different day. I definitely think that they are amazing. Their customer service and professionalism is top notch.
Sean D.
Sep 2014
They were good. I was happy with them. They came out and installed the equipment quickly and we had an issue with I think it was a power surge or something. It's a couple months afterwards, they came out and replaced the transformers and everything at no charge. They're very good. The water quality is much better than it was before. There is a snow on the hot water before we got the sulfur removal system put in and that's gone.
When they came back out in April or May, it was another issue with the water heater that was causing the snow and it turned out to be just in the water, so we had to get the second unit. It's a water treatment. We had some repairs done to the water heater that didn't get rid of the snow like we'd hoped. So, once that didn't work, we had the new treatment unit put in. The equipment works well and they're very responsive to customer request on issues. No real issues, except for what I said at one time I think it was a power surge and a few other things in the house as well. It blew up the transformers that were plugged into the wall and so there was no power getting to the unit and so they weren't operating at all. We called them and they were out within the next day or so.
When they came back out in April or May, it was another issue with the water heater that was causing the snow and it turned out to be just in the water, so we had to get the second unit. It's a water treatment. We had some repairs done to the water heater that didn't get rid of the snow like we'd hoped. So, once that didn't work, we had the new treatment unit put in. The equipment works well and they're very responsive to customer request on issues. No real issues, except for what I said at one time I think it was a power surge and a few other things in the house as well. It blew up the transformers that were plugged into the wall and so there was no power getting to the unit and so they weren't operating at all. We called them and they were out within the next day or so.
Janice B.
Sep 2014
I have not had any bad experience with them. They are very punctual on their arrival time. I haven't had any issues with them. They are very cordial. They are customer friendly. They respond quickly. They are a little pricey; I don't know what the differences are in prices.
Kelli K.
Sep 2014
We didn't have any problems.
Tim N.
Sep 2014
I had a good experience. I have been using them for about 8 years now. Their service and products are very good. I haven't had any issues with their service. One time the technician tightened the housing a little too much, and I couldn't open it, but they fixed it.
Linda R.
Sep 2014
It was a great experience. They are expensive for the yearly maintenance, it is a little pricey. However I will recommend them because it seems that they will be around for awhile so I wouldn't worry that they won't be in our vision soon.
Debra N.
Sep 2014
I don't use them anymore.
Sharon L.
Sep 2014
They are good. We have no problems with them. They do good work and they come on time. When I call them up and make an appointment, they come when they say they are going to come. Every different technician that we've had come out so far over the 5 years knows their product and they can answer all my questions. I definitely recommend them. I haven't had any experience with any other company so I can't compare them, but we have been pleased with what they have done. When we first started with them 5 years ago, it was like $80 for them to come out and a lot of it depends on what they do. I feel it is reasonable.
Debbie C.
Sep 2014
I love it. The price was good. I have been using them for 9 years.
Harriett M.
Sep 2014
I like them. I have one of their machines and they come and work on it every year for maintenance and they are very good. When we moved to our new house, they moved it for us. My experience with them was very good.
Gary S.
Sep 2014
...
Veronica B.
Sep 2014
It went really well. They were prompt and courteous.
Licensing
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FAQ
Sweetwater Home Services is currently rated 4.4 overall out of 5.
Sweetwater Home Services accepts the following forms of payment: CreditCard
Yes, Sweetwater Home Services offers free project estimates.
No, Sweetwater Home Services does not offer eco-friendly accreditations.
No, Sweetwater Home Services does not offer a senior discount.
Yes, Sweetwater Home Services offers emergency services.
No, Sweetwater Home Services does not offer warranties.