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Sun City Appliance Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Plumbing for a Remodel or Addition - Install,
About us
Sun City Appliance Service focuses on providing personalized attention to every customer. We have 32 Years of experience in the industry. We offer very competitive pricing. We are honest, punctual and we make sure you are satisfied. We have many happy customers throughout the years that continue to call us when they have appliance repair needs
Business highlights
19 years of experience
Services we offer
Cooktop Repair, Dishwasher Repair, Dryer Repair, Microwaves Repair, Oven Repair, Washer Repair, We offer 5% discount for all Members! Refrigerator Repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.038 Reviews
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Showing 26-38 of 38 reviews
Susan B.
Jun 2014
Guy was two minutes early for his appointment! When we set the appointment he had asked what our needs were and he diagnosed what parts he would need based on the phone conversation correctly. He was very efficient and explained what he was doing and why and how things worked. He also offerred his expertise on how to solve other appliance issues and ways to improve their performance not directly related to his repairs. We appreciated his advice.
Larry G.
Jun 2014
Terrific service! He did a very, very good job! It is very difficult to find someone that doesn't limit himself to the high priced appliances. He was very knowledgeable and experienced. and he was very helpful, reliable, and prompt. I will recommend him to all my clients. It was the best experience that I have had with anyone off of Angie's List.
Roy M.
Jun 2014
Responded first thing this morning. He was at his office @ 8:00. Diagnosed over the telephone and picked up proper part before coming. Was late because of traffic and called to notify us of that. Fixed it in five minutes. Very knowledgable and friendly. One year warranty on parts and labor. Very satisfied. Would call again and recommend to others!
Debra D.
May 2014
I called Guy after reading the manual and trying a few recommendations which told me it was the drain motor. Once I explained our issue Guy knew the issues he has encountered with this machine and advised a new drain pump motor to which I asked him if he would purchase what I need and install it. I gave him the model number etc, he researched and ordered the part.
My initial cme on a Sunday, my thoughts were I will leave a message to cll me Monday but to my surprise he called me back on Sunday. Started the search Monday morning for the part, found and payed for motor, shipped Tuesday and replaced the bad one Wed!!!
Thank you Gut, what a pleasure working with an ethical, conscientious, helpful person.
Regards,
Reggie and Debbie Denny
My initial cme on a Sunday, my thoughts were I will leave a message to cll me Monday but to my surprise he called me back on Sunday. Started the search Monday morning for the part, found and payed for motor, shipped Tuesday and replaced the bad one Wed!!!
Thank you Gut, what a pleasure working with an ethical, conscientious, helpful person.
Regards,
Reggie and Debbie Denny
Response from Sun City Appliance Service
"Thank you for the review. I'm always pleased when I can make things happen so quickly for my clients. Please let me know if you need any service in the future."
Darron S.
Apr 2014
Excellent. Guy knew exactly what the problem was and patched the repair so we could use the dishwasher while waiting on the part. He has been to my house several times for two separate appliance repairs and has been courteous and professional each time. Guy knows appliances very well and neither time on unnecessary troubleshooting, nor does he simply replace parts hoping he will find the fix. I recommend Sun City Appliances without hesitation and they will be my first choice on all appliance repairs.
Response from Sun City Appliance Service
"Thank you so much for the sterling review. It truly makes my day when I know that I have made someones life a little easier."
Jeri J.
Apr 2014
Had a burning smell coming from dryer on a Friday afternoon. Sun City Appliance was recommended to me. Could not be more pleased with the prompt response and top notch repairs ( all on a Friday afternoon & for a first time customer!)
I will be using Sun City Appliance for all future appliance repairs.
I will be using Sun City Appliance for all future appliance repairs.
Response from Sun City Appliance Service
"Thank you for your review. I'm so happy we were able to take care of the problem quickly. Please let us know if you have a need for our services again."
Dianna F.
Apr 2014
My experience with them was not well. They did not fix it.They were charging a lot, about eight hundred dollars. They were repairing a refrigerator and a freezer. The last time they came was after Christmas. We have not gotten a freezer, the refrigerator just started working on it's own. The freezer is still a major problem. They said that a seal or something needs to be replace, why is it costing that much? I have no idea. Overall I give them an 'F'. Price is definitely 'F'. This was not a pleasant experience at all.
Response from Sun City Appliance Service
"[removed members name], I truly apologize for any inconvenience to you concerning our company and our services. Our goal at Sun City Appliance is to provide the best possible service at a fair price. We at Sun City pride ourselves on our honesty and integrity and truly regret when even one of our customers feel that we fell short some how. When we received your review we were a little shocked to say the least. After researching our records from June 2013 forward we were not able to locate any records for any service preformed at your home or any written quote given. If you have any receipt or written quote that you would provide we would gladly refund any money that you paid. We would also like to know who preformed services and gave any quote to you. Any written documentation would be helpful. You may send any documentation to [email protected]. We hope to hear from you. Again our sincerest apologies. Sun City Appliance"
Patricia S.
Apr 2014
Guy Casselberry arrived when promised and promptly repaired my washer and dryer. He assessed the problems with my microwave and refrigerator lights and ordered the parts for those appliances.
I've used Guy for my appliances for 5 years and will continue to use his services. He is the most honest and professional repair person I've ever met. His work is great and his prices are fair.
I've used Guy for my appliances for 5 years and will continue to use his services. He is the most honest and professional repair person I've ever met. His work is great and his prices are fair.
Response from Sun City Appliance Service
"Thank you so much for the great review. It is so awesome when I have a client that calls me back when they have a problem. Thank you so much for your support and your business."
Stacey I.
Apr 2014
unknown
Response from Sun City Appliance Service
"Thank you for your review. It's always great when you can extend the life of your appliances and it does not cost a lot to do it. Thank you for your business and hope that you will contact us for your future repair needs."
Leslye C.
Mar 2014
Sun City Appliance's owner called in response to our request for service and we set an appointment for the next day at 3:00. At 10 minutes to three, he called and advised he was on his way and arrived about 15 minutes later.
He had us explain what our problem was and then removed the unit from under the counter. I think he had a good idea what type problem we might have. Once it was determined that there was an obstruction, he quickly fixed that, reinstalled the dishwasher, even neater than before, and cleaned up what little mess there was.
He handled the entire call professionally. I will use him again if needed.
He had us explain what our problem was and then removed the unit from under the counter. I think he had a good idea what type problem we might have. Once it was determined that there was an obstruction, he quickly fixed that, reinstalled the dishwasher, even neater than before, and cleaned up what little mess there was.
He handled the entire call professionally. I will use him again if needed.
Response from Sun City Appliance Service
"Thank you so much for you review. I am so happy we were able to diagnose the problem and repair your dishwasher. Please let us know if you have any other repair needs in the future."
Robert S.
Mar 2014
I called up Sun City and Guy was able to visit the next afternoon. He already had a good idea of the troubleshooting steps by my over the phone description of the problem (freezer temperature dropped dramatically). He brought several new parts and replaced them one by one... when they did not fix the issue, he simply swapped them back to my old parts. The problem proved a bit tricky, but Guy did not give up and ended up replacing a fan with a used fan he had in his truck for no charge (after first trying a brand new fan with no luck). I ended up just paying for the labor costs and very reasonable at that. Guy was friendly, honest, and I would consider trustworthy. I am glad to have found a solid appliance repair man.
Response from Sun City Appliance Service
"Thank you for taking the time out of your busy day to write a review for us and Thank you for your patience. Appliances like everything else these days are more complicated to work on and sometimes it takes awhile to diagnose the problem and repair it. I am really happy that I was able to find the problem and repair it for you. Please let us know if you have any repair needs in the future."
Pegine A.
Mar 2014
Guy came out when our washer stopped working. He quickly determined there was an obstruction in the drain. The fix took less than thirty minutes. We decided to have him check our dryer while he was out -- it was taking longer and longer to dry. Again he found the issue, had the part on his truck, and fixed it immediately. We really appreciate his responsiveness and great work!
Response from Sun City Appliance Service
"Thank you for your review. Sometimes repairs are uncomplicated and an easy fix and others may take a little longer and are more costly. I am really pleased that you are happy with our service and hope that you will call with any other needs you may have."
Patricia A.
Feb 2014
We had initially called another service company, they took our money, stold parts from our dryer and did not fix the problem. The sun city service person was very professional, guaranteed their work, explain what the problem was and fixed the problem. After our bad service experience we were so very glad to find an excellent service company who performs quality work that you can trust. I highly recommend this company! |
Response from Sun City Appliance Service
"[Members name], Thank you so much for the really nice review. It was a pleasure helping you with your appliance repair. I hope that you will call us if you have any problems in the future. We would really like the opportunity to be of service to you again."
Michael L.
Dec 2013
I had a great experience with Sun City. I didn’t go through Angie's List; I had to go through my home warranty company. For me, the price was only $65 because I went through my home warranty. Guy is very good about communication, keeping in contact and letting me know what's going on. He is just a really nice guy and easy to work with.
Response from Sun City Appliance Service
"[member name removed], Thank you for taking the time to give us a review. We appreciate the opportunity to help you with your repair needs. We hope you will call again for any future needs."
Leslye C.
Sep 2013
Assisted me in making a claim with my Home Owners Warranty company for
replacement of the dishwasher and once the appliance was secured,
installed it. Always on time and called ahead, neat with installation.
Would recommend and would use again.
replacement of the dishwasher and once the appliance was secured,
installed it. Always on time and called ahead, neat with installation.
Would recommend and would use again.
Response from Sun City Appliance Service
"Thank you for the nice review and the opportunity to help you with you appliance repair needs. We are so glad that you were satisfied with our service and hope that you will call us with any other repair needs."
Russ D.
Aug 2013
It worked out great. They were on time and accountable.
Response from Sun City Appliance Service
"[member name removed], Thank you for your review. I'm so glad we could help. Please let us know if we may be of assistance in the future."
John S.
Mar 2013
He did an evaluation, but he didn't do any repair. He looked at my washing machine and he figured out that the best option for me was to buy a new one. He was good and didn't charge me for the evaluation.
Response from Sun City Appliance Service
"Thank you for taking the time for the nice review. Please let us know if we can help with any service needs you may have."
Licensing
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FAQ
Sun City Appliance Service is currently rated 5.0 overall out of 5.
Sun City Appliance Service accepts the following forms of payment: CreditCard
Yes, Sun City Appliance Service offers free project estimates.
No, Sun City Appliance Service does not offer eco-friendly accreditations.
No, Sun City Appliance Service does not offer a senior discount.
No, Sun City Appliance Service does not offer emergency services.
No, Sun City Appliance Service does not offer warranties.