SERVPRO of North Central Austin

They basically torn half of the house apart. I understand that a major part of what they did had to be done but they torn much more than was needed. The property they removed from the house to take to their storage was never catalogued, despite many requests from us to do that and confirmations from them that they would do it. They took a thousand pictures and were very proud of that, but none of them was really usable. They lost many things, including most of the clothes (vanished), and a few miscellaneous items. Packaging was substandard: in some of the boxes we got back, we found a bathrobe with the toilet brush! Several frames broken, bottles spilled, etc. We tried to get our clothes back, but they finally stopped responding to our calls/emails. 
But the worst part by far is that they try to "help" you by asking you to assign the insurance proceeds to them to act as contractors to rebuild. They rip everything, then rebuild. Not really sure why the insurance company allows that. The good news is that we don't have any mold since the only thing standing in the house when they left were the 2x4s. 

We had been renting out or house and the renters were very h****** the carpet. I honestly thought the only way to go was to replace it. That was my thought before Chris's team from servpro came out. My past experience with carpet cleaning company's had not been very good. They all seemed to be minimalists, put in as little possible work and effort to get paid. This was the exact opposite of our experience with Chris and his team at Servpro.
They arrived on time and immediately got to work. And they didn't stop working until the carpet was clean. I wish I could post a picture of the before and after to help capture and communicate the amazing job they did. Morgan's work ethic and attention to detail were second to none. 
Needless to say I have found who I will call for my future carpet cleaning needs. I have always thought that the best advertising was a "job well done"! Unfortunately it seems hard to find companies that out the time and effort into hiring and training good people who will in turn do a "great job." Chris as done just that Servpro and for that I am very thankful and I say GREAT JOB!

Insurance job. Water damage to ceiling, walls, wood flooring. The most expensive part of the service is use of dehumidifiers, and they maximize it. They told me, and it makes sense, that the first priority was getting the wet insulation out of the attic. If you have a and lsquo;wet sponge' on the outside of the sheetrock, and a dehumidifier on the inside, it is going to wick water through the Sheetrock, not dry it out. They told me it was critical to remove the wet insulation, but they didn't do so until day four. So they had the dehumidifiers running for three days before they removed the water insulation. And, like I said, the most expensive part of the bill to the insurance company was operation of the dehumidifiers. If they had removed the insulation on day one, the dehumidifiers would only have run about half as long. Also, they and lsquo;scored' the walls with a knife to help them dry out, and told me that if that didn't work they would cut holes in the top and bottom to enable ventilation through the walls. The sheetrock repair guys later told me that it is easier to repair holes then the scoring that they did. So it would make more sense to skip the scoring and go ahead and cut holes. Not only would the walls have dried out faster and easier, and been easier to repair. The insurance adjuster told me that they would pay for up to 6 days of dehumidifiers, which is how long Servepro had them running. However, I believe if they had removed the wet insulation earlier and drilled the walls for circulation; the job would have taken half as long, and cost a lot less.