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SERVPRO of North Central Austin

Founded 1967 • With Angi since May 2011


(4) Verified Reviews

Business Details

Phone Number


13900 N Interstate 35 J-1

Austin, TX 78728


Emergency Response Matters! Restoring your home after a flood or fire can feel like an overwhelming task. When your walls are covered in soot or your home or business is ankle-deep in water, you need a solution - and you need it fast. SERVPRO Franchise Professionals can be that solution. We

Verified Reviews

A few reviews for this pro...
Nancy W.
I had fire smoke damage at my kitchen & living area on 2/13/21. I called 3 cleaning company found online. SerPro's Keith Cowan was the first one who answered my call and came to my house in 2 hours. He assessed the dominate & cost at $20K. I have $4k deductible on my insurance. I wasn't sure if I needed to make a claim because I worried my premium would increase due to claim. He told me that I definitely should make a claim. He promised that he would have his team to clean the smoke at my house next week, but his team didn't show up at my house until 6 weeks later. The team of 4 including a 14-old girl was led by a woman with walker. The 14-year old was on her phone at my back yard deck whole time. The woman with walker could barely walk. They started mopping my kitchen ceiling without covering my kitchen counter where I have food & drinks. I asked the woman in-charge, she told me that this is other women's first time cleaning a house. They didn't know they need to cover my counter & furniture before they started moping on ceiling. The cleaning crew of 4 spent 3 & half days, from 9am – 4pm, including 1-hour lunch breaks. The total hour is about 84 hours they actually spent at my house. According their invoice to my insurance Allstate, they charged 172 hours cleaning at $35/hour and 83 hour supervising at $49/hour plus tax. The total labor cost is o $ 11,171.45. This means they actually charged $133/hour averagely. The cleaning crew took 6 window drops & one 8x10, one 5x7 area rugs and some small items with them. I was told that they would clean them and return them back in 2 weeks. After 3 weeks without receiving my items back, I called SerPro Office. I was told by the woman Faye Beck that they would deliver my items by that Wednesday. This was later in March. Today is June 24, after 4 months; I still have not received my items yet. Between March & yesterday, I have called & emailed SerPro repeatedly to request my items back. I needed these items for my daily life, especially my area rugs. Every time I called, I was told either they would deliver my items that week or I was told that someone would contact me, but I never received any call back or email back from Serpro. Now after 4 months, I still have not received my items. From my insurance, I found that my Allstate Insurance has paid SerPro for $16,182.68 cleaning fee on these items. $16,182!!! I didn’t know if my items have been ever actually cleaned or just threw away. But they have been paid more than $16K for the items that may not exist anymore. My insurance has paid SerPro $39,093.98 in total. Most of items on their invoice they charged they have never repaired or performed the service. This is insurance fraud. They need to be prosecuted. Serpro should either return my properties back immediately or reimburse me the cost!!! I deserve an apology from them too!
Description of Work
Clean Fire related Smoke
water damage restoration, air duct cleaning
Herve C.
They basically torn half of the house apart. I understand that a major part of what they did had to be done but they torn much more than was needed. The property they removed from the house to take to their storage was never catalogued, despite many requests from us to do that and confirmations from them that they would do it. They took a thousand pictures and were very proud of that, but none of them was really usable. They lost many things, including most of the clothes (vanished), and a few miscellaneous items. Packaging was substandard: in some of the boxes we got back, we found a bathrobe with the toilet brush! Several frames broken, bottles spilled, etc. We tried to get our clothes back, but they finally stopped responding to our calls/emails. But the worst part by far is that they try to "help" you by asking you to assign the insurance proceeds to them to act as contractors to rebuild. They rip everything, then rebuild. Not really sure why the insurance company allows that. The good news is that we don't have any mold since the only thing standing in the house when they left were the 2x4s.
Description of Work
Came to dry the home after a water heater burst in the attic and the water flowed for 4 days.
water damage restoration, mold removal
Chuck L.
We had been renting out or house and the renters were very h****** the carpet. I honestly thought the only way to go was to replace it. That was my thought before Chris's team from servpro came out. My past experience with carpet cleaning company's had not been very good. They all seemed to be minimalists, put in as little possible work and effort to get paid. This was the exact opposite of our experience with Chris and his team at Servpro. They arrived on time and immediately got to work. And they didn't stop working until the carpet was clean. I wish I could post a picture of the before and after to help capture and communicate the amazing job they did. Morgan's work ethic and attention to detail were second to none. Needless to say I have found who I will call for my future carpet cleaning needs. I have always thought that the best advertising was a "job well done"! Unfortunately it seems hard to find companies that out the time and effort into hiring and training good people who will in turn do a "great job." Chris as done just that Servpro and for that I am very thankful and I say GREAT JOB!
Description of Work
Cleaned carpet
carpet cleaners, water damage restoration

Service Provider Response

I am glad to hear about your experience. We are proud of our crews, who are very conscientious about customers and the quality of service they provide.
Paul B.
Insurance job. Water damage to ceiling, walls, wood flooring. The most expensive part of the service is use of dehumidifiers, and they maximize it. They told me, and it makes sense, that the first priority was getting the wet insulation out of the attic. If you have a and lsquo;wet sponge' on the outside of the sheetrock, and a dehumidifier on the inside, it is going to wick water through the Sheetrock, not dry it out. They told me it was critical to remove the wet insulation, but they didn't do so until day four. So they had the dehumidifiers running for three days before they removed the water insulation. And, like I said, the most expensive part of the bill to the insurance company was operation of the dehumidifiers. If they had removed the insulation on day one, the dehumidifiers would only have run about half as long. Also, they and lsquo;scored' the walls with a knife to help them dry out, and told me that if that didn't work they would cut holes in the top and bottom to enable ventilation through the walls. The sheetrock repair guys later told me that it is easier to repair holes then the scoring that they did. So it would make more sense to skip the scoring and go ahead and cut holes. Not only would the walls have dried out faster and easier, and been easier to repair. The insurance adjuster told me that they would pay for up to 6 days of dehumidifiers, which is how long Servepro had them running. However, I believe if they had removed the wet insulation earlier and drilled the walls for circulation; the job would have taken half as long, and cost a lot less.
Description of Work
Water damage dryout.
water damage restoration

Service Provider Response

We gladly listen to good comments and critique and then act upon them to better help our people grow and improve our services. For that we are thankful. On each job we do we take detailed daily notes of the work performed. We shared these factual corrections to the above account directly with [Member Name Removed]. We began insulation removal by hand on the first day of the job, and then used a specialized insulation removal machine to remove the remaining insulation on the next day which was Saturday. Drying time on a situation like this is typically 3 to 5 days. We use moisture meters to check the amount of moisture in materials each day until the structure is dry. The documentation supports that this scientific approach was followed to completion. [Member Name Removed]’s insurance company has us follow specific standards, with an emphasis on trying to save materials versus removal. The insurance paid promptly and had no questions about the documentation. At the completion of the job [Member Name Removed] completed a Certificate of Satisfaction, rating us on a scale from 1 to 10 (10=strongly agree). His top two ratings were “Office staff was courteous, polite and helpful throughout the duration of the job. Rating=10”, and “I was impressed by the on-site personnel that performed services at my residence . Rating=8”. Again, we appreciate the comments and look forward to continue to improve our services.

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    MasterCard, American Express, Check, Visa
    Senior Discount
    Emergency Service

    Services Offered

    RESTORATION SERVICES Electronics and Equipment Contents Restoration Document Drying Water Removal Dehumidification Fire, Smoke & Soot Mold Removal Remediation Contents Claim Inventory Service Catastrophic Storm Response Move Outs CLEANING SERVICES Carpet & Upholstery Drapes & Blinds Ceilings, Walls & Hard Floors Air Ducts & HVAC Biohazard, Crime Scene Vandalism Deodorization

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about SERVPRO of North Central Austin

    How is SERVPRO of North Central Austin overall rated?

    SERVPRO of North Central Austin is currently rated 2.9 overall out of 5.

    What days are SERVPRO of North Central Austin open?

    SERVPRO of North Central Austin is open:

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    What payment options does SERVPRO of North Central Austin provide

    SERVPRO of North Central Austin accepts the following forms of payment: MasterCard, American Express, Check, Visa

    Does SERVPRO of North Central Austin offer free estimates?

    Yes, SERVPRO of North Central Austin offers free project estimates.

    Does SERVPRO of North Central Austin offer eco-friendly accreditations?

    Yes, SERVPRO of North Central Austin offers eco-friendly accreditations.

    Does SERVPRO of North Central Austin offer a senior discount?

    No, SERVPRO of North Central Austin does not offer a senior discount.

    Does SERVPRO of North Central Austin offer emergency services?

    Yes, SERVPRO of North Central Austin offers emergency services.

    Are warranties offered by SERVPRO of North Central Austin?

    Yes, SERVPRO of North Central Austin offers warranties.

    What services does SERVPRO of North Central Austin offer?

    SERVPRO of North Central Austin offers the following services: RESTORATION SERVICES Electronics and Equipment Contents Restoration Document Drying Water Removal Dehumidification Fire, Smoke & Soot Mold Removal Remediation Contents Claim Inventory Service Catastrophic Storm Response Move Outs CLEANING SERVICES Carpet & Upholstery Drapes & Blinds Ceilings, Walls & Hard Floors Air Ducts & HVAC Biohazard, Crime Scene Vandalism Deodorization

    Are there any services SERVPRO of North Central Austin does not offer?

    Ask for details