Service King Collision Repair Centers

Anytime you are forced to deal with collision repair it's unpleasant, stressful, and extremely inconvenient. This was not my experience with Service King in Leander, Texas. I got the name from my insurance agent. I called, made my appointment. On the day of my appointment, I walked in a bit lost and apprehensive. Immediately after stepping inside I hear this voice from over my left shoulder ask, "Mr. Lambert"? Surprised, I turned around and said "yes". The gentleman introduced himself as Jeff Bastion and I'll tell you something; from that moment I was put completely at ease. Jeff was very friendly and attentive. There wasn't a question or concern that was not addressed. Best part is, I was able to get into a rental right there at Service King thanks to Enterprise being on site. Jeff even helped with that. He was extremely thorough with the estimate and found things I would never have known to look for and even took his time to explain everything. After that, he also made sure I got set up to get text updates on the progress of my repairs, which were awesome. I never had to wonder nor did I ever need to call and ask. I always knew what was going on. Of course, the best part of all is I got my truck back when promised and it looks fantastic!!! Thank you Jeff and thank you Service King!!

The only negative comment I have is my initial estimate was done at the location closest to me and no one bothered to tell me the actual work would be done an hour and half away from my house. It was a headache at the beginning, but everything else was fine.

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Overall it went very well. They are on my insurance companies preferred repair list. There is an Enterprise car rental desk at the same location.

They were very good. It was easy to process. I got the appointment really quickly, they got the estimates back and they worked with the insurance company really well. It got completed in a reasonable amount of time.

The main problem is that they were grossly overextended. It's as if the "advisers" are told to accept everything that comes through the door and tell the customer - 2 weeks! Our vehicle ended up being in their shop for around 6 weeks which given the amount of damage is excessive.
In their defense, Mini parts are harder to come by, but not impossible! There was delay after delay for no real reason (lots of excuses) so they were clearly overloaded with work. I can only assume everyone else was in the same boat and it was the 'squeaky wheel' that got most of the attention (which we had to become). I should point out that the actual finished job was good, so no complaints there.
We went to that body shop because we'd had a good experience with a previous repair. But the Service King chain were not the owners at that time which should have been a red flag to us. Accepting more work than they can handle (or are willing to hire for) tells me that they are clearly more concerned with their bottom line than the customer experience (despite the slick website and marketing material).
I thought we would at least receive a discount to compensate for the excessive time we'd been without the vehicle, but that wasn't going to fly because the local manager didn't have the authority (no local empowerment to manage finances; centralized control of the purse strings - another sign of company more concerned about controlling costs than building a business for the long term). He did what he could with a couple of gas cards but it did little to appease us. There are many other body shops out there, so should we ever need another one, we shall not be back to Service King.

Service King communicated with me, and kept me informed. Short version: 2nd assessment was not enough. The third assessment totaled the car, and it only took a month. MY insurance company failed by taking a month to decide. Service King did Excellent.

We were referred to the Service King Collision Repair Center in Georgetown, TX by our neighbor who also had hail damage to their car. We subsequently found that Service King was also on our insurance company's list of recommended repair shops.
Our Honda CRV has been repaired, on time and with no surprises from their original estimate. Mark took the time to explain the various options, prices and expected results. We replaced the hood but used PDR on other areas. One of the services our neighbor commented on was their communicating with you on a regular basis with updates on how things were progressing. Mark did that with us also and it was very much appreciated.
I would definitely use them again and recommend them highly.

Service King did an excellent job of fixing our car. I can't tell it was ever damaged - everything worked perfectly and we never had to take it back to them for even a touchup of anything. The staff was simply super to do business with. If you have to deal with a damaged vehicle, it's a great help when you work with folks like Service King!

We shopped the repairs needed around to 2 different repair places and both came in with similar quotes. We went with Service King since their location was near to work and they had a car rental place right inside.
The estimate was quick and easy and they were able to work us in the following week for the repairs. The repairs took a little over a week and they handled everything with the insurance company and the car rental company. I just came in, dropped off my keys, did a little paper work and was out the door with my rental car.
Every couple of days they gave me an email update on the status of the repairs. The repairs were finished when promised and cost what they said they would. They took care of filing everything through the insurance company so I only needed to write a check for the amount of my co-pay.
The repairs themselves were done well - you can't tell where they worked and so far they seem to be holding up well. Overall I was quite pleased.
The only thing I didn't like was the full-court press that happened when I picked up my car. Apparently their company makes a big point about ensuring they get high ratings on their customer satisfaction surveys. If they don't get perfect 5's in every category they get some sort of punishment from their corporate offices. So the gal that work with me when I went to pick up the car kept asking if I were completely happy and asking if I would please give them perfect scores. Just a little too much pressure on that. Then a few days later we got the survey - gave them perfect scores and figured that was the end of it. Nope - the next night the service manager called and asked us to give them perfect scores on the survey - it was really important for them, etc... we told them the phone survey had already occurred and we had indeed given them good scores but geez - give it a rest. Clearly their corporate offices have put so much pressure on them to get perfect scores that they have become too aggressive about it. I feel a satisfaction survey should be completed without such pressure - that it should reflect my true experiences with a company vs pressure from an employee begging for good scores...
Overall a great experience on the things that mattered (cost, timeliness of repairs, quality of work, etc. ) but just a bit too much pressure/over concentration on their customer satisfaction scores.

Arriving at the shop for the first time, I was greeted immediately and asked for initial information. There was a short wait to speak to the next available service advisor, so I was seated in a comfortable waiting area where cold water and hot coffee were available. Following an inspection of the damage, I was told they needed to remove the bumper cover to determine extent of the damage. The cost would be approximately $70 to remove and reinstall it. Once I dropped off the car, they called me later that day to let me know that I might need a new bumper cover, but they was a possibility that a replacing a small clip might fix it. Obviously, I opted for the $1.65 clip (which needed to be ordered overnight). The next day, they called and said it looked great other than a small crease (which is hardly noticeable). It was a good experience and best deal I ever got to get collision work done. They even vacuumed and wash the car!