Rooter-Man of Austin TX

Problem is water is leaking when I take a shower on my 2nd floor bathtub, down to ceiling of the 1st floor garage underneath it. Plumber came and charge for 335/hr for leak detection/diagnosis. Initially he had to cut through drywall on 1st floor garage ceiling, but could not find leak. Then took out drywall on 2nd floor bedroom to access shower assembly. Plumber showed me leak happens when tub spout divert water to shower, and leak is running to back of tub spout and behind shower wall and down to 1st floor. Give me quote of 850 to fix it, which I accepted. After an hour and he showed me the work. He replaced copper pipe with plastic pipe starting from behind shower head and 3 feet down. But the tub spout did not get replaced. He only put a spoonful of caulk at back of tub spout, so the water leak is redirected to tub. Technically speaking the water leak is not going behind the shower wall and down to 1st floor. But I paid $500 dollars for unnecessarily replacing the shower pipe, and actual problem is still unresolved. Now have to find another plumber to replace tub spout. And find a different contractor to fix drywall.

Representative was considerate and professional. They just didn't have the best price.

He said that because there were 2 chambers, he would need to charge more. Several companies that I called said that it should be included to clean out both sides. I told him to leave and that I would find another company.

Rooter-Man deserves an A++. We discovered that we didn't have working plumbing right after our small grandchildren were dropped off at our house for the day. We were about to take the kids and leave when David showed up so promptly. He quickly cleaned out the sewer line and showed us the problem area. He also didn't seem to mind that he was putting on a show and entertaining the kids. We can't say enough good things about Rooter-Man. After the city returns and fixes their part, we will be calling Rooter-Man back to make sure everything is okay.

Pierre helped fix the issue so we could turn the water to the house back on!

Pierre was very professional. He arrived promptly on time and did a great job replacing the thermostat on the gas furnace . He also did a great job explaining to me what repairs needed to be done. Lastly, he declogged the drain in the sink,at no additional cost. Overall, very reasonable pricing . Would recommend them again. Very happy with the work

Rooter-man of Austin came out as a service call through AHS. Originally I called my warranty company over a leak in the AC. The tech they sent out didn't even investigate, he took one look at it and said it was a plumbing problem, so I called AHS and asked for a plumber to come out. Emilio at Rooter-man arrived the following day. He was on time and professional, and although he could tell from the beginning that the leak was, in fact, coming from the AC unit, he still investigated thoroughly. Even though it was not a plumbing leak, he still provided invaluable service. He actually dug up the AC line that was leaking, just to make sure his suspicion was correct. Service at Rooter-man was stellar, and we plan to use them to install a water softener based on our service call experience.

I had a water pipe break on the side yard of my house and had to turn off my water. I called on a Saturday and David was available to come over Sunday morning. He arrived on time and determined the location of the leak and replace the pipe while keeping the part of the yard to be dug up to a minimum. Took less than 2 hours. David was very professional and explained what had most likely happened (ground settling) and added a more flexible pipe to prevent the same issue.

He did a fine job. He was prompt and professional.

A simple job, and a quick simple process...Chris at Rooter-Man rocks! He took care of our two drain issues in record time, and gave us a fair price without shooting for add-ons....and was courteous and professional from start to finish. You feel comfortable having these guys in your home.