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Repair My Appliance Austin
Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service, Refrigeration System - Install or Replace - For Business,
About us
Repair My Appliance was Established in Austin in 2007. Since then, we have had the privilege to continue serve Austin's community, thanks to Great Services and Fair Prices. We believe that by working In a Fast, Professional & Honest manner, we can accomplish our goal to Make Customers Happy. We repair large appliance but we DO NOT MOVE APPLIANCES!
Business highlights
Se habla espanol
22 years of experience
Accepted Payment Methods
- CreditCard
Reviews
4.920 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-20 of 20 reviews
Eve M.
Aug 2022
On time, knowledgeable. He came back the next day to make sure everything was working too!
VICTOR A.
Mar 2021
He was able pull out the unit and replace a part on the dishwasher and eventually make it work, everything was resolved and I was a happy man.
Karen B.
Jan 2021
I scheduled an appointment and Jacob called promptly at the beginning of the scheduled window of time to tell me he was on the way. He diagnosed the problem immediately and worked quickly and efficiently to get the machine running again. He also agreed to hook up new hoses I had bought previously for no extra charge. He was extremely polite, knowledgeable, and professional. I would definitely hire again and also recommend to others. Great experience all around.
Juno W.
Nov 2020
Jacob was really honest and helpful. Recommended we not do the repair because previous service had been done on the fridge that was not great. Pointed us toward a few places that might have fridges during a pandemic.
Tefera B.
Oct 2020
False claim
Response from Repair My Appliance Austin
"We didn't charge you for the service call, this service was canceled"
Nell M.
Oct 2020
The young man was honest, saying I'd be better off with a new one. I had him recharge it w/freon, hoping it will last 'til the new one can be delivered.
Thomas K.
Jan 2020
Here on time, quickly diagnosed our problems and promptly fixed the problems.
Frank K.
Dec 2019
Went very well. The repairman gave me a fair and accurate quote for the repairs which he then performed expeditiously and I was happy with the service.
Robert M.
Oct 2019
Jacob checked the functionality of different cycle settings, then re-set or rebooted the washer's software, problem solved. He charged me $65 for a diagnostic call instead of the $125 minimum for a service call. (Kenmore service offered me an appointment in 2 weeks with a $109 service call. I declined the offer.) I am a very pleased customer & will definitely call this company again. Highly recommended!
Barbara R.
Aug 2019
Jacob immediately identified the problem as low water pressure in the cold water faucet behind the washing machine. The mechanism inside the faucet had deteriorate (didn't open to let the water into the machine). I paid him for the service call and called a plumber to correct the situation because Jacob is only for the appliance repair.
Eileen B.
Jun 2019
Repair my Appliance Austin answered the phone when I called and scheduled a tech to come to the house the following day between 12 and 3. The scheduler was a bit hard to understand, but efficient. The tech called the next day and arrived within 15 minutes of his call. He was very nice and diagnosed the problem right away. The defroster sensor apparently was defective and had to be replaced. Since the frig did not know when to defrost, ice built up within the unit and the fan was rubbing against it every time it cycled on, hence the noise. The tech melted the ice and replaced the sensor. It works fine now. Very pleased and would hire again although I thought $145 for about 40 minutes of labor was a bit high.
Natalie A.
Feb 2019
Called and got an appointment for the same day. Technician called shortly after to tell me that he was in the area and was available if I would like it fixed earlier! Of course, I said yes, and true to his word, he showed up about 15 minutes later. After asking me a few questions about the problem, he immediately diagnosed it, and explained what was occurring. He game me provided me an estimate which I found very fair, and work commenced. He was done in just under half an hour, was extremely professional, proficient, and left absolutely no mess in my kitchen! He advised me what to do if the problem reoccurs (apparently common with Samsung refrigerators) wished me a good day and left. I only wish all jobs at my home could be handled this easily! I'd hire this technician again in a heartbeat, and intend to look to this company first for all my repair needs.
Tracy T.
Dec 2018
very responsive. About 10 minutes after contacting through Angie's List (AL), we got a call to set up a time that day for a service call/repair. Their offer was applied immediately since they could tell we were contacting through AL. There was a 2 hour window given with a 30 minutes out notice. We were contacted and met up at the beginning of that window. The repairman was very pleasant and professional and was able to take care of the clog due to a small piece of cloth that had (fortunately) not done any damage to the drain pump blades. I wouldn't hesitate using them again.
Edward Y.
Sep 2018
As I suspected the washing machine was not worth repairing. The tech evaluated the problem quickly, gave me a quote and agreed with my conclusion that I should not repair it. He was very nice and there was no pressure at all to do the repair ($420 to repair a 11 year old machine).
Chanel T.
Aug 2018
I did an online request and the lady called within 10 minutes to schedule me an appointment. A tech was supposed to be to my house between 3pm - 6pm and NEVER showed up. I called at 5:40pm and she said she was going to call back but never did. So I called at 6:20 (twice) and the company didn’t answer. So I called from another line a she says “ we are closed so maybe we can get you in tomorrow”. That was poor customer service with NO COMMUNICATION. Lost my business.
George M.
Aug 2018
Excellent. The technician arrived on time ) the day after my phone call. After listening to my description he said it sounded like the moisture sensor was shutting down the dryer early. He took apart several parts of the dryer to check and see if there was another problem--none was found. He reassembled the dryer and suggested I use the timer setting for the light blankets. I have done that and have had no problem since then.
Lori L.
Jul 2018
The repair man came out, open the doors agreed that the fan is hitting ice and said that he wasn’t familiar with this model and was not going to work on it and left. He suggested that I either completely defrost the refrigerator so the noise would stop, or that I defrosted a little bit so the repair man that does come out and does fix it could tell whether or not it’s a Freon issue. Complete waste of time and energy. He just didn’t want to move this big refrigerator in a tight spot.
Response from Repair My Appliance Austin
"Dear Mrs. Lawrenece I'm sorry your experience with us was not great and we appreciate your feedback even if its not positive. We spoke with the technician in question and he informed us that he was not 100% comfortable working with that model because he had never seen it before plus he said it was a reburbished refrigerator. I do understand his position and I appreciate him being honest with himself and with our customers. I can assure you that we successfully repair thousands of machines every year and we will make sure the technician gets all the information needed to be able to repair that whirlpool model in the future. Thank you and have a great day."
Patricia D.
Jun 2018
Repair my Appliance called me when I requested a bid. this was mid day on Friday. they made an appointment for me for Monday. I was called to verify the address on Monday and the appointment was completed Monday. the work was done and the dryer was working. I found them to be very nice, experienced with the work and reliable as they came when they said they would. I asked additional questions and they were addressed. I will use them again.
Mary O.
Mar 2018
Very unacceptable. Am being very generous with my rating because nowhere in their description is it stated that this company does not do the repair. It seems to dispatch the jobs to various repair companies. It took 8 days from my initial contact to get my dryer repaired. I was rescheduled on the second day for day 6. To my surprise another company showed up having been assigned to my repair job. This company did an ok job but took days 6-8 to complete the work. Cannot find the company that did the repair on Angie's List. I will choose another company in the future.
Response from Repair My Appliance Austin
"Hi Mrs [Member Name Removed], We are sorry that your experience with us was not A rated. And i would like to respond to your kind feedback. - We do our best to have a good part stock in our trucks but its imposible to have them all. Also, we do not control whats in stock in the part stores. - We are one of the fastest and more punctual companies in Austin. We do offer Same Day Service but... its imposible to do it 100% of the time. Rest assured that we don't make our customers wait for weeks or leave them hanging. - At Repair My Appliance Austin we only hire the most professional contractors to do our jobs. While they do work for us, they also own their companies. We hope you can give us another chance in the future. Have a good day."
Raymond B S.
Feb 2018
I called last week to set up an appointment, they were supposed to come on 2/23/2018, they called and said they could not come but we agreed for them to come between 1:00pm to 4:00pm, on 2/26/2018, I said ok. He came today and as soon as he walked in, he said he was smelling cats and having problems breathing. He said he can only stay a few minutes. I told him we have not had cats in this house for 2 years. I kicked his *** out. The owner should have asked us told this about their tech. I do not recommend this employer to nobody. One comment I have this is the first company that you have to leave a message, then they will call back at their convenience. If you are a decent company, someone will be answering phone at first ring.
Noni D.
Oct 2017
Very Good - 100 % will use Repair my Appliance for future needs !
Mary P.
Jun 2017
They are a very good company will use them again
Wayne M.
Apr 2017
Excellent. Jacob was handled the diagnosis, ordering, and pats replacement adeptly.
Cindy M.
Jan 2017
Went very well, just like every repair they do for us.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Repair My Appliance Austin is currently rated 4.9 overall out of 5.
Repair My Appliance Austin accepts the following forms of payment: CreditCard
No, Repair My Appliance Austin does not offer free project estimates.
No, Repair My Appliance Austin does not offer eco-friendly accreditations.
No, Repair My Appliance Austin does not offer a senior discount.
No, Repair My Appliance Austin does not offer emergency services.
No, Repair My Appliance Austin does not offer warranties.
Contact Information
3267 Bee Cave Rd, Austin, TX 78746
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