"[Member Name Removed], we appreciate you reporting this information to our office yesterday morning. At that time, we immediately forwarded the details to management."

"Thank you for taking time out to provide positive feedback. We appreciate your business."

"Thank you for taking time out of your day to provide positive feedback. We're happy to hear the technician is seeing those notes to call you before arriving. We appreciate your business!"

"[Member Name Removed], thank you for taking time out to provide feedback. You definitely started at a good time of the year as it will allow us to get pre-emergent weed control for minimal future weeds as well as the first fertilization treatments of the year. Please remember, we offer free service calls, so if you're ever concerned about the appearance or health of your lawn, it's of no additional cost for us to come and take a look. We appreciate your business!"

"We appreciate you bringing this to our attention. If we can ever earn your business again, please do let us know."

"It is baffling why you would give us a one star when we were prompt, courteous, and professional to your request. Best of luck to you."

"Thank you for providing feedback. Our rates and discounts are extremely competitive. We're happy to hear you were a long term customer that wanted our service again. Best of luck to you."

"Thank you for providing feedback. When you had called in, there were two services remaining under your prepay, and we performed those two services. The next service, being the one you're speaking of, was the third treatment and wasn't covered under your prepay. Without knowing that you didn't want to renew, our services are automatically continuous unless we're notified otherwise. I do appreciate you informing us of the customer service concerns because I'm not really seeing where anyone should be told they're mistaken, and will use your feedback to better ourselves. We appreciate your business. Best Regards, James Duhon Real Green Pest and Lawn"