Quality Roofing

Very well, once this deservedly very busy business got to my job. I received a bid from Quality Roofing on February 20, 2017. Their bid was about $2000 lower than a competing bid for a SnapLok Standing Seam GalvaLum roof and about $10,000 below another bid for a fiberglass shingle roof. I accepted Quality's bid on March 1 and sent them a down-payment of about 50% of the agreed price on March 5. They began work on my roof on April 13. Work was interrupted by Easter holidays and by rain but work on the roof and gutters was completed on May 3. I paid Quality the balance due on our contract on May 4. On May 5, I discovered that my water heater had gone out. I called a service provider and determined that the heater's pilot light had been blown out because, in installing the roof, the workmen had improperly re-attached the ventilator pipe that goes from the heater through the roof. The service provider fixed the problem for a small charge, which was promptly and courteously refunded to me by Quality when I advised them of the issue. The roof itself was a relatively simple job: a single gable with an easy slope. The real challenge was dealing with a pergola at the rear of my home when installing the gutters. The prior gutter installers had extreme difficulty in figuring out how to install the gutters in a way that made sense both functionally and aesthetically. (They originally had a downspout directly onto the wood deck! I had them remove the gutters from the pergola area, which was not very satisfactory but better than what they had done.) Quality's installers found a creative, effective, and aesthetic way to install the gutters and downspouts, including fitting the gutter between the pergola and the eaves of the house in a way that amazed both me and the Quality job supervisor. All Quality employees with whom I dealt, from the salesman/estimator to the supervisor and members of the installation crew and including the administrative staff that I dealt with by telephone were courteous, professional, and friendly.

Overall this wasn't horrible, but they do have office issues they need to address. On the pre-sales side of things, everything was A+. Our sales/estimate person Tyler was on point with quick responses to all my questions and provided a very detailed estimate up front. He addressed all my concerns and even made multiple trips out to the house prior to the install to discuss in great detail what I knew would be challenging. Problems arose with the office as another reviewer noted. Jackie is a very pleasant person on the phone, but she has a lot of issue staying on top of things and is not the best at customer service. I had to reach out to their office constantly for updates on scheduling. With regards to scheduling, this is where we had a real head-butting situation. I had to reach out to get us on the schedule and we set a date, but then as time got closer I was told they may or may not start on the date we scheduled on. I was told from the start the job would take two weeks to complete so I marked off those two weeks on my calendar. I had engagements outside of that I couldn't break so this was not what I wanted to hear. When I expressed my concern to Jackie over email and the phone things went from ok to sour. First I was told that in my contract it stated something about the dates be tentative, I scoured the contract and there was no such language in it. This didn't go over well with me and things escalated over the phone with Jackie and she became very unpleasant to deal with and would constantly interrupt me. This is very poor customer service and the reason for my low professionalism rating. Jackie was doing nothing but be combatant so I asked to speak to a manager and since this was on a Friday at 4ish there was none available. I then requested she has the manager call me on Monday so we could figure things out. Monday and Tuesday came and went and no call so I reached out to my sales person Tyler for help. Tyler took my message and sent that to Taylor the manager and he called me on Wednesday to talk. I was out of town at a work event (why I wanted to handle everything the week prior) so I could not answer. When Taylor and I did speak he was very professional and was able to resolve my worries. I explained to him the issue with Jackie and he understood and said they would talk about it. I don't know if that was just lip service but I hope so as bad reviews can crush your business. All this could have been avoided by simply stating they bake in days for issues. As for the job it went overall very smooth and was one of the less stressful jobs I have hired out with our home. I am very pleased with the work the team did and the house looks amazing. Even with the issues we had, I would still say the quality they provided was worth the money. NOTE: I was not informed up front but if you expect to get a discount on your homeowner's insurance and if they require the TDI form 104-PC Quality roofing will not be able to provide this as they do not carry the required UL 2218 listing. This was not a huge deal for me but I do wish they would have stated this up front since I assume most homeowners would welcome a discount on their insurance.

They don't pretend to help you at all!!!!!!!!!! Be alarmed. Here is an example: When I reported that my roof is leaking, their front desk helper was very rude and said that it wasn't their responsibility!!!! I calmly mentioned that I would have to talk to my lawyer then, and hang up the phone. You know what!!! Jackie immediately called me back and was keeping calling me the whole afternoon. I ended up getting a lawyer to talk to them. If you don't plan to hire a lawyer, DO NOT Talk to them!!.

Professional all-around. From inspection and bid to delivery and re-roofing/clean up. They weren't the cheapest, but were very well reviewed here, so I felt comfortable that they'd do an excellent job.

We recently replaced our 17 year old roof and we decided to upgrade to metal. We did a lot of research online and narrowed it down to a couple of companies. We chose Quality Roofing and we couldn't be happier. Their representative, Wesley, is outstanding. He helped guide us through the insurance process and we are very satisfied with the outcome. The installation directed by Taylor is first rate. We love our new roof and I would recommend this company and its representatives to anyone.

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It was a somewhat complete roof replacement with several ad-on side jobs. All subcontracted and managed by one project manager Drew Radke, who was smart, polite, knowledgeable trustworthy. Got it all done in timely manner. Great job.

Great experience. The bidding process was prompt and professional. The repair folk communicated great and the work was first class.

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The work was done well.  The scheduling and communication were not that great.  Several times the crew didn't show, and we weren't told and the foreman wasn't even aware that they weren't here.   Also they were supposed to show on a Saturday, and I told them I did not want them here on that Sunday - well they were missing on Saturday and showed up on Sunday.  The end result is good, but the process was not very enjoyable.

The upfront process was great! The sales rep from Quality Roofing was instrumental in working with our insurance adjustor and getting maximum reimbursement.  The process from that point on had issues which was why I rated the overall process less than a

'A' .  Customers are looking for a professional/smooth process throughout not just during the sales pitch.  The supervisor was unprofessional--the truck showed up with the shingles and the driver wanted me to sign a paper stating that they are not responsible for tearing up our driveway...really?  When I refused and called the Roofing supervisor, he stated that I would be required to pay the extra amount for them to have to haul the shingles to the roof without the truck/forklift.   LOL

The actual workers were in too big of a hurry. The contract stated that any wood beneath the shingles that was damaged was to be replaced. Based on what I could see from the ground,  I knew of a few pieces that needed to be replaced. During the process, I had to leave and when I came back the shingles had been placed over the damaged wood.  I asked the worker if he replaced the wood and he said 'no' so they had to pull off the shingles and redo it. Half way through the process it rained and I awoke to a wet carpet area in the master bedroom.  I called the supervisor and he went into the attic to look for holes in the roof. He found a hole where the worker had just placed the lining (before the shingles) over a gap/hole in the wood.  It was promptly fixed  but all this makes me wonder what we did not catch. 

I solicited several bids to replace 12 squares of asphalt shingle roofing with standing seam metal roofing on one large section of a second story roof.   I chose firms that were rated highly in Angie's List. 

Quality Roofing was among the lower of the bids.  One other bid from a 'premium' roofer, using the same materials, from the same manufacturer, with the same warranty, was more than twice that of Quality's.   Most other bids were in the same price and warranty range as Quality's.

The bid process was very smooth and automated to a good degree.  We discussed our options, including panel thickness, color choices, and the pressed patterns of the panels.  Quality provided full size samples of the patterns prior to installation.   Color options were provided on smaller metal plates.

The installation was estimated to take 2 days, but took 3 due to the project's concurrence with Good Friday and Easter.    Three days after completion, a team of 2 arrived to walk the roof for a final inspection and provide final clean up.  Jose's crew had left the site with more debris than I would have desired, but the inspection team picked up whatever was left.

The roof looks good and installation was professional.  The crew was friendly and arrived on time.   It has been over 6 months since installation was completed and there are no leaks or other issues.

I would consider using Quality Roofing in the future without hesitation.

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Quality Roofing was in the second round of bidders that I chose from Angie's List. 

I was unhappy with the roofers who came out to bid first because they were determined to take over the project in order to work directly with the insurance.  Bypassing me for insurance adjusters would have enabled them to charge the highest amount for the job not what the job was actually worth as well as set deadlines without my consent and choose materials that I did not approve.  I was faced with other roofing company representatives who were condescending because I am a woman with the assumption that I had no experience in project management and construction.  After bids that ranged from $2,000 to $6,000 higher than the standard cost of our job needs as well as a healthy dose of attitude I selected new companies for our bid and was so fortunate to have found Quality Roofing.

Quality Roofing was the only company whose representatives were more concerned with customer service, quoting accurate pricing, and providing good workmanship.  They were also the only company that provided a warranty on the installation of the roof which is actually more important that the actual shingles given the extreme temperatures and intermittent high winds we experience in central Texas.  A good shingle with a poorly installed roof will fail during 50 mph wind gusts. 

Quality Roofing chose the highest grade materials for the roof as well as specialized materials for the roof edging and glues that are better than standard.  They provided a subcontractor for our gutters and that contractor actually upgraded our gutters due to our needs at no extra cost to us.  Their workmanship in installation was exceptional, the roof lines are perfect and they were forced to construct a custom flashing for our tankless water heater after considerable effort for a replacement that was substandard. It would have been easy for them to simply use the flashing provided by manufacturer but they were concerned about the materials used and instead came up with a better solution.

In short, Quality Roofing did an excellent job in customer service, installation, follow up and final inspection, and billing.  I would recommend this company with full confidence to friends, family, and neighbors. The best roofers in Texas.

unknown

The first visit when the roof was evaluated went well. I asked how long it would be before I could expect the repair and was told 1-1/2 weeks or so. After that, I spoke to their scheduler once and he assured me that they knew where I was located (I am really hard to locate, but he mentioned the name of my neighborhood, so I thought we were good there), but at that point, I didn't have a firm date when the work would be done.
So I patiently wait a week and a half, and just when I'm about ready to call them to see when I might expect them, I get a call asking if I can meet their repair person because he can't find me. Well, as I had no idea when they would be coming, I was at work and could not meet their person. The repair didn't get done that day. 
That evening, I got an email from the guy who initially evaluated my roof, and he assured me that someone would be there to do the repairs on Thursday, probably late afternoon. Well, Thursday came and went with no roof repair person, no call, no text, no nothing. Finally spoke to their scheduler and was told that someone would be out that day, and they were (finally), and things went OK after that. 
So, I don't know... It seemed pretty much like Keystone Cops to me. I know from other reviewers that they have a great reputation, so maybe I'm just the one case where things go wrong. I will admit to being a real stickler for customer service, and didn't feel well taken care of. Somehow I expected great things from a company with this kind of reputation and it just didn't happen for me. I know that my roof will probably need replacing in five years or less. Unfortunately I don't feel like I'd be comfortable having Quality Roofing do that job for me.

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They were prompt, they were knowledgeable, the quality of their work was good, and their price was good.The way the roof is installed, it doesn't make the tinny noise. They build the roof in your driveway, and they fix it tight, and there is a strip that goes over the top of it. Steel roofing is very expensive, and they gave me a 300 Dollar discount because we found them on Angie's List.  They came early, he was punctual, he gave us an estimate right on the spot. He went on the roof, and put all the information in his computer, and he could give us the estimate.

This went extremely well. We had to wait a little bit for the new roof because of rain.   Once things dried up, they were here and done in 2 days.  Because it was right before Christmas, they sent a really large crew.  They were really great.  In the evening and at the end of the job, they cleaned up thoroughly.  The company rep, Taylor, came and checked on the progress and did a final inspection when they were done.  They are coming back to correct a small thing that Taylor found on the inspection that we certainly would not have known to look for.
They came in right on the estimate even though they ran into a couple of little unexpected repairs.  This is a great outfit.  They really deserve their rating.  This was my first experience with Angie's list and I couldn't be happier.

We are extremely satisfied.
The contract specifications and negotiations, we were probably typical pain in the a** customers. Well what about this, oh we thought of that we want to add? You know the drill. All of this was handled with aplomb, politeness, and professionalism.
Preparatory carpentry
We replaced old, and occasionally rotted wood fascia with hardiplank. The tear off was clean and neat. The 2-person crew was efficient. And neat? I caught them sweeping up sawdust from between stones in our patio walkway. Amazing! There was hardly a shred of detritus remaining. The fascia corners are acceptably tight and well cut. Butt seams are beveled. The bevel is always installed in the direction that will shed water. My siding contractor (separate job) looked at the work and had only one complaint (since he will be painting all this new fascia. "They need to be careful to adjust the strength of their nail gun. Some of the nails are a bit high, some are a bit low." If that's the only thing that went wrong, well hallelujah! 
Removal of the shingle roof
This was the cleanest such job I have ever seen. They loosened and then picked up every single shingle on the roof. Nothing significant was ever allowed to slip off the roof onto the ground. One person on the crew worked a lot of the time as what I call ?warden.? She patrolled the perimeter of the house, picking up anything that fell off the roof as it fell - lost screws, bits of roofing paper, you name it. When they were all done, I policed the perimeter of the house and came up with no more than a handful of little pieces of junk. They were careful of our landscaping, nothing was damaged. We were clear about ?things that matter? and ?this is tough, don?t worry about it.? The foreman explained areas of concern to the entire crew on the first day. Outstanding. We had done work to protect some sensitive shrubs and young bushes, and it turns out it was probably unnecessary. There was zero damage. Some ground covers got trampled, but they?re tough, they?ll come back. You have to walk on the ground at some point. We are truly satisfied with roof removal and cleanup. It could not be better.
Installation of standing seam roof.
The attention to detail was impressive. They did not remove the original roofing paper, just the shingles. They put a completely new underlayment on top of that, which was attached with shanked nails, not staples or brads. On the low-slope patio roof, a third layer of underlayment just in case somehow something leaks. I cannot imagine how this roof will ever fail. The roof is a single continuous skin with virtually zero penetrations. There are a few pop rivets on the ridge venting, and of course plumbing vents and such. All screws are covered by the metal roof itself. Ingenious clamps hold down each panel, but are then covered when the next panel is installed. The joins between panels are folded, crimped, folded again to form the standing seam. I?ve looked at some commercial standing seam installations, and the seams can be loosely folded. These seams are extremely tight. You could literally not slip a pin into any seam. 
The foreman on the crew was a true craftsman. We have a change in slope, and he reformed the seam edges on the spot to tuck and fold the metal for the seams so that nothing was ever cut, yet the metal could bend and be seamed, all of it configured so that any rain has a path downhill. It was like watching a seamstress fold and tuck a hem, but doing this with heavy gauge metal. I watched closely on the trickiest bit of the roof, just to see him work. The word ?surgeon? came to mind. The entire crew appeared to rise to this level of craftsmanship. I watched them nip tiny bits of metal so that tangs would fold more cleanly in areas that will be invisible. It was a joy to see this level of detail. You can tell a craftsman by their tools. I had no idea, but I watched and learned that there are left hand metal shears and right hand metal shears depending on which way you're cutting and how the metal is going to fold. Watching this crew was FUN. Again, a sewing metaphor comes to mind, like a custom tailor fitting a bespoke suit. This crew fit the roof to all the odd corners, bends, and folds of our home.
We had two sun tube skylights installed in our bathrooms, since we were ripping the roof off. The roofing company handled that subcontract, and that was flawless. I had to run the vacuum after the installer in one bathroom - oh darn. Again, a completely neat, clean, well performed and apparently flawless installation. The end result, we have SUNLIGHT in our bathrooms, and we are still trying to turn the lights off.
We had weather delays, expected in a roofing job. The roof was never left open, even on nights with good forecasts. It always had at least the underlayment. Communication with the project manager was excellent. We talked most mornings, and always if something unexpected happened. We lost only one day that in the ideal should not have been lost. On this crew, and for this work, the foreman was critical. He is a master. He had a family emergency and could not work one day, so the crew didn?t show up. Without him, nothing got done. Life happens. We are perfectly willing to adapt and go with the flow. 
I have the advantage of working at home, so I was always available. We had only one miscommunication in the chain from negotiation to requirements to installation. We had a tiny bit of roof over a ?bump out? in the living room. Our plan was to remove that completely in a separate project, so no need to put a roof on that. The crew started removing shingles to prep it for a bit of metal roof. I told them, no need. So we avoided wasted effort. Keep in mind, they were trying to do more than they needed to, not trying to duck out of work. While it was a miscommunication, it was in the right direction. :)
The punch list when we were done was extremely short - two pieces of custom-made flashing in dead corners built out of shiny "galvalume" like material, because they had to be soldered. We wanted them painted to match the rest of the roof. That's it. And I think painting those pieces might have been the plan all along, I just got antsy that this shiny stuff was going to show up on the entrance to the house. Either way, it was fixed the same day the job was done. 
One task remains, replacing the chimney cap. They are waiting on the siding contractor to finish the trim. 
I have had a variety of contractors do a variety of things over the years. This was as good as it gets, d*** near perfect. And those very very few things that went ever so slightly astray, excellent and clear communication with the project manager, or the foreman, kept things on track. The crew was Hispanic, the foreman spoke English. Language was not a barrier.
We are thoroughly, completely, and totally satisfied with every step of this major project. We got a beautiful roof, and had a blast watching it go up under the hands of a masterful crew.

I have a big house and they did a really great job. They did it in one day. It was wonderful, they cleaned up after themselves and they were very professional.

Tyler Taunton was very professional throughout the whole process.  He arrived promptly, contacted us before coming by to make sure we were going to be home, was knowledgeable about the roofing process and products.  The materials arrived on time.  The roofing crew arrived on time, were courteous and efficient.  They took care to protect our home and landscaping and cleaned thoroughly when they were finished.   They used a magnet to ensure all nails were removed from our yard.  Tyler came by during the roofing process to make sure everything was running smoothly and to our specifications.  He followed up with another visit when the job was complete to make sure we were satisfied.  We would not hesitate to recommend them or use them in the future.

Did a great job and very professional. I thought the price was too high for the work that needed to be done, but they charged me the minimum fee for any repair.