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Paragon Homes LLC

General Remodeling, Kitchen and Bathroom Remodel, Countertop and Backsplash Service,

About us

Paragon Homes LLC is an affordable home remodel company that prides itself in customer care and quality work in a timely manner. Attention to detail is a must with respect to cost and schedule. We will work with the homeowner to maintain a budget and schedule to fit their needs.

Business highlights

Emergency services offered
35 years of experience

Services we offer

Home Remodel or Additions, Kitchen, Baths, Flooring, Roof, HVAC, Countertops, Paint, Stonework

Services we don't offer

NA

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • PayPal
  • Check
Reviews
1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

Filter reviews by service

Showing 1-2 of 2 reviews
MICHAEL G.
Nov 2013
1.0
General Remodeling
$22,000
Dan the owner of Paragon Homes is an absentee general contractor. He comes in with the workers in the morning gives general instructions then leaves for most of the day.  He leaves the quality control up to the subcontractors or the homeowner.
During contract negotiations he led me to believe he had a quality professional crew he regularly worked with that would work on my site.  Most of the time what he actually delivered were people he just hired from Craig's List the following day.  I had people showing up in flip flops.  When people didn't show up for the day (it occurred on seven occasions) Dan would say "It's a misfire and another person will come tomorrow". Dan's reasoning for this was simple, since this wasn’t a big contract he couldn’t get the same people consistently.  He should not sell what he doesn't have.  He should have monitored their progress more closely to insure proper quality and install techniques were being used.
My biggest a-ha moment about Paragon Homes came early on in the project.   When Dan came by to receive his second check we walked the site and I said there was  no insulation above the converted garage.  He said he didn't have that in the contract as it wasn’t standard practice to put insulation in the attic. He said I could put in a Change Order and he would have it installed at my cost.  I couldn't believe he a supposed general contractor for 23 years would say insulation was not standard practice in the attic.   So I had to put the insulation and radiant barrier in myself over the weekend.
For my money I received warped and poorly hung sheetrock, cracked tile, discolored and ruined grout(Dan did that himself).  He and his wife actually tried to say the grout was fine and was installed properly.   I had to call TileLab (who owns the sealant that he applied improperly), Home Depot, Lowes and Ace Hardware to verify the proper way to do it then convince Dan he was wrong.  He took a week to say he would fix it, but his crew was of course a no show.   This was 11 days past the contract with two minor changes costing 4 days.  He was paid in full for the entire project.
I now have a house that has a floor that needs repair(if not replacement), an outer wall with no brick, a doorway without siding and the contract was twelve days past the contract deadline.
So if you are looking for a high cost, low quality, slow moving workforce then I guess you could use them.  I wouldn't!!

Danielle L.
Dec 2012
1.0
General Remodeling, Kitchen and Bathroom Remodel + 1 more
$57,000
We do not recommend Paragon Homes, LLC. First, let us say that Paragon Homes, LLC came recommended.  In our initial interactions with Amanda and Dan, they seemed professional. They told us that they had done this many times before and could do the work we discussed in 3 weeks and we would not have to move out of our house.  In general terms, we had tile, countertops, hardware and lighting replaced in the kitchen and 2.5 bathrooms & doorknobs / hinges replaced throughout the house. The master bath would receive the most work as we requested to move 12” of space from one end of the tub to the other end, in order to extend the shower. This would entail having to move the plumbing and external window that was positioned centrally over the tub and install a new tub. In week 1, day 2 their workers arrived for demolition. The dustiest work would be the demo of 12” in the foundation to move the plumbing. They did not put plastic across the doorway to stop the dust from travelling from the master bath through the bedroom and into the hall where the A/C return would spread it throughout the entire 2 story house. They removed the master bath and master bedroom doors and kept the A/C running at 70 degrees, thus encouraging the propagation of dust throughout the house and amassing dust in the a/c filters. They covered NONE of our furniture.  They didn’t protect the floor molding and their machines gouged the wood in places. They did not put any plastic cover over the closet door in the master bath, so ALL of our clothes were covered in dust.  Amanda promised 3x in week 1 to have a maid come and clean. She didn’t deliver. We spent 18 hours in week 1 cleaning and covering our furniture, rugs, linens, etc ourselves and 18 hours in week 2 cleaning ourselves again. We changed out the air filters in week 1, 2 and in week 3 we had an A/C company come out and clean the hepa filter. In week 3, Amanda stated she would credit me $100 towards a cleaning fee.  When was the last time you paid $100 for 36 hours of cleaning, 6 filters and an a/c company to come out and clean your hepa filter? We had to move out at our own expense for 10 days because the dust was so bad. Last year we had our wood floors redone throughout the house by Boatright Hardwood floors and even with them using a sander for a week across all of the downstairs flooring, their prep work enabled us to stay in the house and didn’t cause the issues Paragon Homes, LLC did with their unprofessional approach.  Paragon Homes, LLC manages remotely. They seldom remain onsite to oversee their workers, despite our requests in week 1 and week 2 that their approach was not driving quality and was causing us to drive the work. Their general contract management approach consisted predominantly of having their contractors take pictures at the end of each of their work products and calling them when done—pictures don’t show in detail the inconsistencies or overall shoddiness of the work, which meant we were doing the quality checks during the day, redirecting sub-contractors who showed up with the wrong products, and we were conducting a quality check at the end of the day. We drove the punch list and rework required to complete a quality job.  It only takes 15 minutes at the end of a day to do a quality inspection.  Specifically, in week 2 – after we had moved out – they demoed the upstairs bathroom counter, sink and floor tile. Paragon Homes LLC did not conduct a proper check after they locked up and left for the night around 5pm.  We happened to stop by around 6pm to pick something up only to find water in the upstairs bathroom flooding the sub floor. Paragon Homes, LLC had put a bucket underneath the a/c drain and faucet drain. The bucket was overflowing and Paragon Homes, LLC wasn’t expected back until 9 or 10am the next day. We have a video of it date / time stamped and the text messages sent to them to come back to the house.   We could go on to tell more, but this roughly describes the start of what happened in week 1 & 2 of a 3 week project that finished in week 7 and the review is already too long. Net of it, we don’t recommend Paragon Homes, LLC.
Response from Paragon Homes LLC
"I have just found this posting by the customer and am very surprised by the comments and description of our work that she posts. The project went past the scheduled time because they doubled the original amount of work after we started the project. We provide a scope of work with each project that details the materials to be used and the work to be done. As an example, after a whirlpool tub was installed and the marble top installed around it, the customer decided that she wanted a larger tub. Most tubs have a 3-4 week lead time to order, but we were able to find one that met her criteria within a few days and had the marble cut again to fit. This is one example of many where she changed the project scope after we had started and agreed to it. Regarding the timeliness of our management, we were there throughout the day and night, Monday thru Sunday in an effort to do the project as quickly as possible. All the while we were there, care to their furnishings and cleaning up, was of the upmost importance. We did protect all the furniture with plastic covers and we did roll up rugs, etc. The type of work that was done was extremely dust creating. We vacuumed and dusted daily. Yes, there was a leak that happened one day around 5pm, but it was a drip from a water line under a sink that was contained very quickly. We had missed the customers that day before they came home and had gone to another meeting when they called about it. Dan responded promptly by going over to correct the drip. At not time was their home left unlocked. We secured the property at all times and took care of their home as if it were ours. Again, I am puzzeled to the passionate listing here in Angie's list and we care a great deal about what our customer think and feel about our work. We have never in the history of doing remodel's been faced with a response such as this. In my opinion, I believe the customer added more to the remodel than she expected and when faced with having to pay for it, she got mad and made us the problem. We got along great with the customers to the point where they invited us to go for dinner with them on Congress. We had a wonderful time with them and got along great. At the time, we thought we'd continue the friendship long after the project. We went out with them for dinner about half way thru the project. I think it's also important to note that I went beyond our normal working relationship by giving Danielle my builder's discount for many things to help her get the look she wanted at a lower cost. For instance, all the tile and lighting she paid for were at builder's cost. I also spent about 5-6 days shopping with her for material selections, not to mention many days on my own trying to find just the right tile for her etc The project ended with what I'm sure she would agree to as a beautilful remodel and quality work. Unfortunately the break-outs of charges were something the customer didn't want to pay and that's where we became the bad guys. This is my impression of what happened at the the customers' and I am very sorry that she has felt the need to write what she did. I don't think it was a fair interpretation of the events. She had never had a home remodeled before. She's a very clean person and I think the process was overwhelming for her. After all was said and done, I reached out to the customer to see if we could mend the friendship, but she was unresponsive."

Licensing

Bonded

Insured

State Contractor License Requirements

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FAQ

Paragon Homes LLC is currently rated 1.0 overall out of 5.

Monday: 7:30 AM - 6:30 PM Tuesday: 7:30 AM - 6:30 PM Wednesday: 7:30 AM - 6:30 PM Thursday: 7:30 AM - 6:30 PM Friday: 7:30 AM - 6:30 PM Saturday: 7:30 AM - 3:00 PM Sunday: Closed

Paragon Homes LLC accepts the following forms of payment: PayPal, Check

Yes, Paragon Homes LLC offers free project estimates.

No, Paragon Homes LLC does not offer eco-friendly accreditations.

Yes, Paragon Homes LLC offers a 10% senior discount.

Yes, Paragon Homes LLC offers emergency services.

Yes, Paragon Homes LLC offers warranties.

Paragon Homes LLC offers the following services: Home Remodel or Additions, Kitchen, Baths, Flooring, Roof, HVAC, Countertops, Paint, Stonework

NA