Paradise Pool Plastering Inc

The pool had been plastered by another company. The result was inadequate and Mark re-plastered the pool. Mark's workmanship to replace the original job was satisfactory, but later a rust spot was noticed on the wall near the spa. Mark was contacted and after several attempts, he repaired the spot for $250, although he was unable to match his plaster. He also stated that the repair was not covered under warranty and that the probable cause was a piece of rebar too close to the wall. He assured us that in the process of repair they would spray a rubber seal over the edge of the rebar. The rust spot re-appeared about a month later. Originally, Mark assured us that he would return and repair it again, but he failed to do so after numerous calls and promises. After four months of attempting to get the spot repaired again, we asked for a refund of our $250. After numerous promises to mail a check, the issue was reported to the BBB. He did not respond to them either. His original workmanship was acceptable, but follow-up actions were quite unsatisfactory.

Very well. Professional and courteous pre sales contact. Work crew knew their job and were efficient and careful to clean up afterwards.

Brendan suggested Quartzscapes, which we thought sounded like a good idea. The work was done in a timely manner (working around rain showers), with good communication with Brendan and a clean work site at the end. We are also pleased with Paradise Pool's suggestion for startup chemistry, the "Pool Doc". The pool looks great, and we were very happy with the whole process.

When initialy completed looked great.after a few months a rust spot developed in the edge pool.

We decided to go with another provider for our pool re-plastering.  Big mistake, they did a poor job and we needed to find someone to re-do the work.  I contacted Mark at Paradise via email and he replied the same day.  I talked to him on Tuesday and explained what had happened.  He was very sympathetic and said that he was starting a job on Wednesday and he would be able to come by when he was done and look at our pool and if the original estimate would still be valid.  I texted him on Wednesday to let him know that I had an appointment but would leave the gate open for him.  He did not respond nor did he come by to look at our pool.  I texted him again that evening and asked if he would be able to help us with our pool.  He responded that he would call me on Thursday.  I never heard from him on Thursday either.
Since our previous pool contractor had poor communication and poor follow through on what he said he was going to do, we won't be doing business with Paradise Pools.

I contracted Mark and he had Brendan come out the next day and provide an estimate to replaster my pool and hot tub and gave me options to upgrade from plaster to either a quartz or pebble finish.  I was pleasantly surprised at the cost for the quartz finish so I selected that option.  I chose to leave the existing tile around the top of the pool so that made it much easier.  Unfortunately, the weather has been off and on for rain the last month so it took a few weeks for their crew to get started with the removal of the old plaster and they had it out within a day.  They returned a couple of days later to shoot the bond coat and a couple of days later the finish coat.   The overall experience was excellent.  I never had anyissues and Brendan kept in constant contact during the process to keep me informed on the schedule.  The finish looks outstanding and I would highly recommend them.  

Call to get an estimate went well. Brendan arrived on time as the appointment was scheduled. Took the measurements and showed me examples of the upgrade quartz finishes that are available. We decided to stick with traditional white plaster, simply because that's what we prefer. I believe I received the estimate within 48 hours. We traded 1 or 2 emails to work out other details, such as how I wanted the tiles on our steps re-installed (in a ribbon fashion instead of every 12" inches), and I also had them add a statement in the quote regarding completion schedule. The quote was finalized the next day. I then spoke to Mark Norris on the phone more about the schedule, as we were working around a very rainy few weeks in the Austin area. I believe we waited about 1 week until the weather cleared up that they could come to start the chip out.  This was the first time I had ever had a pool re-plastered, so my knowledge was limited to internet research. This is what they did: First they drained the pool, which took a full day (35,000 gallons). The next clear day, they began the chip out. They cut just below my tiles, and did a chip-out down to the gunite for about 18" below the tile. For the balance of the pool, they did what I'd call a matrix pattern of chipping into the existing plaster about every 18", and in some areas where my former plaster had worse spalling/delamination, they performed more aggressive chip-out. They cleaned all of the chip-out debris into bags and carted it off by hand into their truck. We waited a few more days for the weather to be clear again for the actual re-paster. When they returned, they did more clean-up prep, including acid washing around my existing tiles to remove some black algae I had pointed out to them. They then applied to all surfaces what they called a bond coat, which was a dark grey mixture which was troweled on, and we had to let that cure. A day or so later, they returned for the final re-plaster. There was a crew of about 6 guys I believe. I work out of my house, so I watched the entire process. I believe they troweled/smoothed about 3 coats.....that whole process took from about 8am until 5pm. And we immediately began refilling the pool with my two garden hoses; the refill was accomplished in 22 hours. It's important for plaster curing to have the re-start chemical balance be just right, so Mark recommended I hire a pro, which I did. The pool looks great, so I am happy with the quality of the work. The one negative during the experience is that the crew failed to install 2 of the 3 directional eyeballs in my return jets prior to leaving, and it took 22 days, and several txts and emails to Mark to get them delivered to me; but I finally got them (which is why he gets a B in responsiveness).

I described a lot of the details up above. I have not found an honest person in Austin yet. I'm still looking. Oh by the way. the manager did say he would provide me with names of tile guys. Still waiting on that, but never mind. Oh and he tore up my stone deck (a piece) and took a piece of tile out to see what was underneath. I never would have let him do that if I thought he was not going to do the job. Now I'm left with an even terrible looking stone work and a piece of tile out of place!! Horrible people!!!

Brendan and crew were very professional - responsive, punctual, answered our questions, did the work as promised, very satisfied

Paradise Pools was ONLY company that had reasonable terms of agreement.  All other bids received required 50% deposit UPFRONT and FULL PAYMENT prior to completing the job.  Marks payment terms were very reasonable.  50% once pool is drained and prepped (old plaster removed - all old tile removed - all old pool fittings removed - spread special bonding surface to hold plaster).  Balance of payment provided once pool is completed.
My pool was built in August 2001, Grecian Shaped - Light Gray Plaster - Two Water Sheers on back wall of pool.  
Pool perimeter is ~130' (counting the beach area pop out)
Last couple of years we noticed it was difficult to keep chemistry stable, algae was very quick to come back and challenging to keep up with.  Pool seemed to be losing water more so than usual in the summer season.
Mark spent time with us to discuss options to have pool re-plastered with new tiles.  He did NOT UP-SELL the project.  He was very open in stating he is frugal himself and what would be needed to make the pool look nice and not spend too much money.  I really appreciate this about the interaction.
He sent us to his pool materials store to pick out the tile.  We went with standard white plaster, new tile for around the pool and our water fall wall with a different tile.  My wife of course chose the upgraded tile which cost more due to glass accents - which added to the price/cost of the project.
His crew came in early - was very CLEAN and did not leave us with a messy yard.  Work was done efficiently as ~4-5 people were here working on it (they knew what they were doing).  Marked called me a day later and informed me that a hole was found behind my light fixture and I was slowly loosing water.  He said during the prep work they filled the hole with high grade cement (believe he said hydraulic cement) to fill and seal up the hole.  I mentioned that one of two water falls were leaking - he had his team dig into the wall - repair the leak with special sealant and prepped it for tile work.  Both of these repairs were performed for NO EXTRA CHARGE.  He said we already had the material on the truck - he did not consider this major structural repair.  
The tile guys came out to install the tile.  I came home from work - I inspected the tile work and I did not like how the tiles were installed.  I took video of my concerns - texted Mark.  He called me back and scheduled his tile guys to come back and rework the areas of my concern.  No questions or push back.  He said he wanted to ensure I was happy and appreciated the quick feedback since there was time to do the rework prior to plastering.  As we looked at the progress being made, we looked at the coping around the entrance of the pool and now see it looks weathered compared to the new tile work done.  Mark said it will be fine - he will have his team sand it down to get a fresh look on it.  He did not see a need to spend an extra $500-$700 to replace it.  This was done at no extra charge and looked great after the sanding/cleaning.
Plaster team showed up several days later - the pool looked OUTSTANDING.  Bright White - High Grade white plaster.  All new fittings inside the pool.  
I am very detailed and as you can see - I waited quite some time before processing my feedback.  The entire pool season this year was the BEST ever.  My chemicals are stable, water bill reduced, pool cooler due to high white plaster color.  My family and friends enjoyed the pool this season.  The quality and workmanship was OUTSTANDING.  Mark and his team are all PROFESSIONAL and look to please customers.  The pool looks like a resort pool now.  We are extremely pleased with the work performed.
I strongly recommend Paradise Pools Plaster for your pool remodel  and  re-plastering work.  Mark's quote/bid was $1,000 to $2,500 cheaper than my other 3 bids from local known vendors.  Mark and his Son run the business - they are great people with solid work ethics and really want his clients to be more than satisfied with the quality and workmanship.

Had a  hairline crack in my pool plaster and wanted just that area re-done. Pool plasterers don't apparently perform small jobs like that. My problem may get worse or may just stay the way it is for a while. Had the pool re-plastered about 4-5 years ago by Cody but warranty only covered me for a year. With the recent amount of rain in central Texas and the nature of the soil, there could be some soil expansion/ movement around the pool area. Who knows. May be looking for a pool plasterer next year . This guy seemed like a straight shooter to me.

Mark and Brandon were awesome to work with! These two gentleman understand customer service and they do what they say they are going to do and then some!
We did a lot of research on what kind of resurfacing we wanted to do on our pool and Mark educated us even more so that we got exactly what we anted and now we have a beautiful pool that we will greatly enjoy this summer:-)
We highly recommend Paradise Pools and Spa!!!

A very good experience from start to finish.  Brendan came out promptly to provide a quotation, and, once agreed, came by again to provide samples for the QuartzScape and tile.  Work commenced shortly thereafter.  They had specific crews for specific jobs i.e. removal of old plaster, tiling, finishing.  Everything was left clean and tidy after each day's work.  Total job time was approximately 10 days from our first call to them.  Would highly recommend.

We had a inground pool that was approx. 18-years old with the original plaster surface in the pool. We wanted to completely resurface the pool with a mini-pebble epoxy surface. We got three different quotes and Paradise Pools responded with one of the lower bids. We choose them over the alternatives because they provided a more complete description of what was included, answered all my questions, and had great reputation as a local family business.
They had several different crews specialized for each phase of the work: draining and preparing, removing the old plaster surface, preparing the pool with drilled holes every 8-10 inches, applying the undercoating, and applying the final mini-pebble finish. We also had all of our boarder ceramic tiles replaced as well as brought the main drain up to current safety standards.
We were very happy with the finished product and any minor issues along the way were resolved.  I also liked that they did a great job of cleaning up after themselves. The whole project was completed in about two weeks start to finish.

Fine job and a three year warranty. Prices for all interviewed were about he same. I liked the warranty.

Called this company to come inspect my pool and give me an estimate for re plastering. When I did not hear from anyone after two weeks I called again and was told that the owner had received my message but was very busy and would call me back eventually. It is now mid-October and I never received a call from anyone.

Although I had a little bit of difficulty reaching them at first (two unreturned phone messages to schedule the initial consult), I'm so glad we hired them to do the work. Mark and Brendan were very knowledgeable and professional, and seemed to have a good working relationship with the skilled workers they hire to perform each step of the process. The site was cleaned up daily and we were pleased with the quality of the workmanship, i.e. the uniformity of the Quartzscape, the lay-out of the flagstone coping, etc. And, to top it all off, not only was theirs the lowest of the three bids, but they also came in under budget and credited us the difference!

The plaster looks great, they did a good job. They were quick on taking out the old plaster and replacing the new plaster. We had to call them several times to come and bring in the eyeballs of the pool and an electric cord that belongs to us. They only take cash or check. I would tell other members to ask about the way they take the money. They ask for half on the day they started the other half when they completed the job. Had to do more ourselves than they did for the money they asked. They were quick and very nice when they came to do the bid. They had a great rating so that is why we went with them. They also had the most positive reviews. I would hire them again, hopefully we wont have to.

Brendan came to our home to measure our pool and he gave us a bid in early April. I am a CPA and we wanted to get started on the pool remodel soon after tax season was over. I talked with five replastering companies and got bids from three including Paradise. I did all ofmy initial research on Angies List. When I was ready to make a decision, I called the office at Paradise and asked them if I could speak with Mark. We had not met at that time but he returned my call promptly. We visited on the phone, I told Mark I was ready to make a decision right away, but that we needed to meet with him and go over the details of the contract first. Mark came to our home the next day, looked over the pool and met with my wife and me.  Mark is very down to earth and we developed a rapport very quickly.  It was clear to us that Mark enjoys his job, and cares about his work and his customers a great deal.  It was important to me that the owner was accessible, and that was definitely the case throughout the job.  

Mark was incredibly helpful every step of the way. He helped my wife and me a great deal in making selections of coping, tile and the finish on the pool. We have twin daughter who are seniors in high school, and my wife asked him if there would be any possibility to fast track the job so that we would be done in time to host a party for the kids after their Prom. Mark went out of his way to accelerate the start date on our project.  Paradise began the job later that same week, so that our pool would be ready before Prom. Ten days later we had a beautiful new pool ready for swimming.

All of the guys on Mark's team are employees of his company. That is very unusual. All of the guys were courteous, polite, and most of all they were craftsmen.  Remodeling a pool is not something we had been through before, so we were apprehensive about the project and the choices we had to make at first, but in the end we feel that quality of the job and the value we received is outstanding.  We could not be happier with our decision to contract with Paradise Pool Plastering and we love our newly remodeled pool.

Can't say because never was contacted.

Resurface pool, did a great job

Mark Norris (owner) was responsive to all my calls and questions throughout the job. He was friendly and courteous and even willing to help troubleshoot a leak problem we had with our pool. His crews showed up on the dates as promised and were clearly well experienced and thorough. As others have noted, all trash and debris was removed by the end of the job - which only took about a week from start to finish. Now a month later, the finished product is beautiful and uniform without any splotches. It does appear a little darker than what I had hoped for but we have a lot of shade in our backyard (Tropic Blue pictures shown on the internet display pools that are in full sun). I recommend letting Brendan and Jessie (Paradise Pool) do your chemical start-up rather than trying to do it yourself. It is an extra $350 but the chemicals are probably half of that cost and the potential for ruining your new surface just isn't worth it. Overall, a very professional job delivered as promised without any problems or extra fees.

Mark and Brendan came out to quote the job a couple days after I called them. They were very nice and very professional. We wanted to start fairly soon and they said they would be able to start right away and finish in just a few days. At first we were going to just get a quote on an acid wash, since our pool was only 5 years old. Mark noticed that the plaster was actually raised and not attached to the gunite, therefore creating hollow spots and cracks all over the bottom of the pool. He pointed out poor workmanship from the original plaster installers, and therefore created the cracking problem. He said we would need to remove parts of the plaster and re-plaster. He then quoted us a price on a stone surface and it was not that much more, so we decided to get a much nicer looking surface than just plaster. The first crew arrived on time and were also very nice and answered questions. They were not sub-contracted, but worked for Paradise, which we really liked. The next crew again was very nice and made sure the area was kept clean. The job was finished in 4 days and looks amazing. We ended up with Aqua White from Stonescapes as our new pool surface and we love the color. They delivered on service and product just as promised. We would definitely recommend them! Thanks guys!

Mark Norris and Paradise Plastering came to our rescue when our pool contractor left our job. Paradise's bid for our pool and koi pond was $2,000 less than our former bid and included a lifetime warrantee. They were on time, worked diligently and professionally. We are ecstatic with the results and would highly recommend them to others.

Mark made a personal introductory visit to see the pool to determine our needs and to show us finish samples. In just a few days we had a contract and were on the schedule for work to commence at our convenience within a couple of weeks. His crews arrived on the site promptly each day, worked non-stop, showed us the utmost respect and thoroughly cleaned up their mess each day. We were impressed, not only with the quick 4 days from draining to re-fill, but also with the quality of workmanship.



We found Mark to be quite attentive to detail and a hands-on manager of his crew. Paradise Pool Plastering’s professionalism, yet friendly outlook, made the service go smoothly and we can recommend them with confidence.