
MTZ Paint and Drywall
About us
MTZ Painting & Drywall specializes in painting newly-built and existing homes and businesses in Austin and Central Texas. We offer extensive drywall, painting and re-painting service, and full remodeling. Free consultation and estimates.
Business highlights
Services we offer
& WALLPAPER REMOVAL. FULL REMODELING- KITCHEN/BATHROOM/DEKS, DECK RESTORATION, DRYWALL INSTALLATION/REPAIR, INTERIOR/EXTERIOR PAINTING - INCLUDING RESIDENTIAL & COMMERCIAL WORK, PRESSURE WASHING, TEXTURING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
91% | ||
3% | ||
1% | ||
3% | ||
1% |
Workers painted screens in my garage due to cold (without first asking me.) Left screens stacked around causing paint to stick from screen to screen. Six screens had been repaired or remade before they started. They would not deal with hardware and hanging screens which surprised me. (when I was on painting crews in college we did all of that). They said they would come back and touch up all the screens when these final screens were hung. Handyman could not hang the screens because he needed to open the windows to attach all the hardware and they were stuck shut. I texted Mr. Martinez to ask for his assistance and he said that was usual and not his fault. So I was stuck with handyman who could not unstick windows without damaging paint. Upshot, still have six screens in garage and all screens have not been touched up as promised where the paint fell away where painters left them touching. Mr. Martinez said mess on windows was from previous paintjob but it was not (different color and last painted before the flood) but he would clean it.
Mr. Martinez did not come back to touch up screens or clean off overspray. At first I was very happy from the look of it, but that was because I had chosen great colors. In the end I was left with an incomplete job wishing I had chosen the more establisheded contractor in the first place. Now I'm going to have to hire someone to fix this.
As with any contractor, I had my punch list of things to be touched up when work was nearing a close. Before I could even walk Ramiro through the house, all my concerns had been fixed as well as a few I didn't catch! Ramiro is a perfectionist and it shows. I would not hesitate to call Ramiro in the future, and actually find myself looking for projects knowing I have someone like him to help.
In March I emailed MTZ to see when they can send someone for a quick gutter cleanup. Miguel Martinez replied saying Konrad is no longer with the company and he will check with Ramiro. When he didn't get back to me in a few days I sent a follow up email. No reply. I figured the guys might be busy and I can wait. However, this is June and I have sent several more follow up emails but never got any answer. This is disappointing. Gutter cleaning is not a big job and I can certainly pay someone else to do it. The problem here is that MTZ did not do what they said they would do. Will I use this company again? no.
MTZ Brothers are so much more than a simple painting and drywall company. In addition to the multitude of services they performed, they went above and beyond on the and quot;gotchasand quot;. For example, in one area of our home, we found that a pipe had been improperly installed and stuck out from the wall too far, which would have resulted in the wall slanting up slightly from the floor, or we would have had to pay a plumber a lot of money to drill into the concrete under the carpet and move the pipe. Instead, MTZ built a shelf-type wall around the pipe, which looks perfect. You'd never have have known there was ever anything else there. They offered creative solutions to a variety of other problems they encountered along the way (we bought an older home with a few challenges).
Additionally, when MTZ finished the job, they threw in a couple of extras, that we did not pay for, such as painting our entry-way and removing a massive awning from the outside of our home (not an easy undertaking).
I highly recommend these guys, and I will use them in the future for any job I've got that they can handle.
Mr. Zappler finally responded to our email by sending the following email: and quot;Sorry you feel that way. It clearly says and quot;estimateand quot; at the top of the proposal. This means things can happen that we didn't expect. If you want to be angry and threaten me because of an unexpected complication, be my guest. I've never allowed myself to be bullied and I don't plan to start now. Any further contact from you will be considered harassment and any attempts to slander me or my business will be dealt with legally.and quot;
"The word estimate is key here. I explained to the customer multiple times that although originally assessed (estimated) as a simple repair, the work in question was, after further inspection, beyond the scope of what my company was able to execute due to the fact that our carpenter was no longer employed with us. Also, even if another carpenter were to do the repair, it would be more expensive because it was much more complicated. It was an unfortunate situation, but one that occurs in all of the construction trades. The tone of the customer's email to which my response is posted above, was hostile and left no room for negotiation or compromise. Frankly, after doing extra coats for no additional charge on the interior, bending over backwards to schedule the project in multiple visits to accommodate their needs, and coming back several times to do "touch-ups", which were minute details not even included in the scope of the original estimate, even though the estimate clearly stated that only one touch-up visit was included, I was very surprised by their unwillingness to understand the situation from my perspective. Our reputation is key, and, as evidenced by our other reviews, something we strive to protect by providing the highest level of quality and service. However, there is a point at which one must draw the line as a business in order to protect oneself from being bullied into doing work for free."
I was unable to complete a full walkthrough of the project on the day MTZ completed their work due to my work schedule. I completed the walkthrough the next day and noted a few minor items that needed correction. MTZ was out the next morning at 8am to correct everything to my complete satisfaction. They were not interested in quickly moving on to the next project until they knew I was 100% satisfied.
Give MTZ a call and I'm sure you will also have a great experience!
Licensing
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