Masada Roofing Inc
About us
Storm damage can ruin a homes' roof, siding, and windows. That's why we've been solving repair, installation, and replacement problems since 1999. Have you experienced damage? Give Masada Roofing, Inc. a call..."If You Don't Need A New Roof, We'll Be The First To Tell You!"
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential and commercial roofing, and radiant barrier., blow-in fiberglass insulation, replacement windows, siding
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.840 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 0% |
Showing 1-25 of 40 reviews
Anne B.
Mar 2016
Excellent service - fast and competent
David E.
Nov 2015
unknown
Dianna A.
Sep 2015
This is the THIRD roofing job that Derek has done for me. I used Masada
again because I was completely blown away by the quality of service and
the desire to deliver a quality product. I can't say enough about how
much I appreciate Derek and his team for his open honesty, his
integrity, and his persistence in checking to be sure that all is well. They were considerate of where they placed their supplies before starting the job and cleaned completely when it was done. He has earned every penny I've paid him on all three jobs!
again because I was completely blown away by the quality of service and
the desire to deliver a quality product. I can't say enough about how
much I appreciate Derek and his team for his open honesty, his
integrity, and his persistence in checking to be sure that all is well. They were considerate of where they placed their supplies before starting the job and cleaned completely when it was done. He has earned every penny I've paid him on all three jobs!
Marilyn F.
Aug 2015
We contacted Masada Roofing after a hail storm and immediately heard from Derek Foley. Derek was very thorough, extremely helpful and completely professional. From our initial contact until completion of our roof Derek was with us every step of the way answering all questions and even provided answers to questions we didn't think to ask. The roof replacement went very smoothly - his crew was excellent, worked very hard and their clean up was perfect. We would highly recommend Masada Roofing.
Margery M.
Mar 2015
repairs were great but forgot to put drainage channel back on over porch.
Fozia M.
Dec 2014
He was a little too curt for my liking but did the work reasonably well.
Stacey M.
Jul 2014
It was awesome!
David E.
Jun 2014
I felt that this job could not have gone any better and the service was excellent. I did find some staples and very small pieces of roof in our grass and sidewalk but I do feel that this could not have been avoided with the amount of old roofing we removed.
John D.
Oct 2013
We dealt with Derek, the owner, from start to finish. He was friendly, polite and professional. He told us up front what the cost would be and he stuck to his word. Derek arrived on time and went right to work. He inspected the roof and took cell phone pictures of any issues he found. He explained to us what needed to be done - minor items - and said that the roof was basically in sound condition and should last another 10 years. He did not try to sell us anything we didn't need. We will definitely call him again for any of our future roofing needs.
Stephanie R.
Sep 2013
From the moment we met Derek we liked him. He was straight forward and we appreciated that. Because we had problems with construction on our roof line, our roof was delayed for months. Derek was so patient and understanding. When we called and told him the construction had begun, he immediately scheduled for the day after the construction was set to wrap up. He gave us clear instructions for the delivery, the supplies arrived right on time, and the crew arrived the next morning. The entire roof was done in one day. These guys worked in unison. It was impressive to see. The roof completed the exterior renovation and we are so pleased. Derek's suggestion for the roof shingles was right on the money. It's perfect. Although Masada will not be the lowest bid you get, I would highly recommend them. They are professionals with honesty and integrity, which is hard to find these days.
Joseph M.
Sep 2013
Excellent in every respect. Then workers showed up at 7:30 AM and began immediately. They stripped the old roof, underlayment, flashing, jacks and vents. All waste was deposited in the back of a truck pulled up close to the house - there was no trash thrown in the yard. One 2' x2' area of damaged decking was replaced. Then they installed the new underlayment, flashing, and metal jacks and vents. The roof was completed by 4:00 PM. The crew cleaned up, picked up and ran a magnet over the yard for nails. The owner/supervisor showed up at around 4:30. He and I inspected the roof, the attic and the yard. Would highly recommend Masada - they price was right and the job was well done.
Douglas N.
Aug 2013
Derek was on time, responded quickly to calls, was very concerned about quality. He made the whole re-roofing experience painless.
Gerald H.
Aug 2013
From start to finish, my experience using Masada Roofing was excellent. I have never had a better experience with a contractor. The owner, Derek Foley, returned my initial call and came out the same evening to do a free inspection. I had a leaking roof and the initial insurance claim was denied due to it being caused by a tree limb rubbing on the roof. I called Masada after seeing the good rating here on Angie's List, expecting to pay for some roof repairs. Derek got up on the roof and discovered hail damage which had not been noticed by the initial claim representative. He suggested that a re-inspection with an insurance rep and Derek together needed to be done. As he predicted a new inspection agreed with Derek's assessment and a settlement was made to replace my roof, while I would pay for the interior leak repairs and the replaced decking sheets. I also decided to have a radiant barrier installed underneath the shingles while the work was being done. The roofing job was scheduled for the following week.
On roofing day, today, the crew showed up promptly at 7am and began to work. They were fast and efficient. The entire job, 21 squares plus 4 replaced decking sheets and the radiant barrier, took only about 5 hours. They also did work on my neighbor's roof (Derek had noticed some problems while inspecting my roof and went to talk with him about it that same evening). When done with both, the roofing crew cleaned up the entire site, including sweeping the lawn with a magnet for fallen nails and blowing clean the walkways. Derek even had them leave a partial bundle of leftover shingles in my storage shed for future use, if needed. Derek came by when his crew finished my roof to go over the final inspection. Everything was well-done. He came by again later this afternoon after his crew was done with the other roof to check on the clean-up. The crew did a wonderful job in from start to finish.
I am deeply impressed by Derek's professionalism, expertise and knowledge of the insurance claims process. Had I not called Masada Roofing, I have no doubt that I would have had to pay for all of the repairs and just accept the initial denial of my claim. Derek was courteous and diligent throughout the last week or so, since I first called him. He usually answered the phone, when I called with a question, and returned every call promptly on the very rare occasions when he was not able to answer immediately. I can't say the same about any other contractor I have ever encountered. Derek Foley and Masada Roofing, Inc. are definitely a cut above the rest.
On roofing day, today, the crew showed up promptly at 7am and began to work. They were fast and efficient. The entire job, 21 squares plus 4 replaced decking sheets and the radiant barrier, took only about 5 hours. They also did work on my neighbor's roof (Derek had noticed some problems while inspecting my roof and went to talk with him about it that same evening). When done with both, the roofing crew cleaned up the entire site, including sweeping the lawn with a magnet for fallen nails and blowing clean the walkways. Derek even had them leave a partial bundle of leftover shingles in my storage shed for future use, if needed. Derek came by when his crew finished my roof to go over the final inspection. Everything was well-done. He came by again later this afternoon after his crew was done with the other roof to check on the clean-up. The crew did a wonderful job in from start to finish.
I am deeply impressed by Derek's professionalism, expertise and knowledge of the insurance claims process. Had I not called Masada Roofing, I have no doubt that I would have had to pay for all of the repairs and just accept the initial denial of my claim. Derek was courteous and diligent throughout the last week or so, since I first called him. He usually answered the phone, when I called with a question, and returned every call promptly on the very rare occasions when he was not able to answer immediately. I can't say the same about any other contractor I have ever encountered. Derek Foley and Masada Roofing, Inc. are definitely a cut above the rest.
Dianna A.
Jun 2013
Derek arrived, was courteous well -prepared, and had a planned presentation which I did not particularly want. But he was professional, honest, did not try to get a lot of money from me. He gave me options and no pressure. He has integrity.
Response from Masada Roofing Inc
"Thank you for taking the time to review Masada Roofing! It was a pleasure to serve you."
Jennifer G.
Jun 2013
I called this company and told the woman that answered that we wanted an estimate on repairs to the flat room over our garage and would also like an estimate on extending our roof-line out in front of our house to add a porch. She said that would be fine but they would need to consulate with the carpenter that they work with for the latter and it might take a little longer. Stated the estimate would cost $150 but included 1 hour or so of very minor repairs if needed.
They came out, very friendly, seemed very knowledgeable. We walked over the roof and looked at the problem areas. He found some minor repairs that he could do while up there, added some screws to the skylight and used a bit of sealant. I then said we would like to talk about the porch extension of the roofline... He said that was beyond what they do and he couldn't help us with that at all. Great, so out $150 for some screws and sealant and I am going to have to have someone else out anyway!
I wasn't very happy about that but as he was leaving he told me he would have the flat roof repair estimate to me in "a few days". Two weeks later I had heard nothing for my $150 estimate that was only half of what I had discussed over the phone. I called and was told Derek was out and I needed to wait until the next day. Called the next day and was told that I was calling too much and that since they had been out they had gotten a ton of calls. Great, but shouldn't you take care of your existing customers first? Finally got the estimate. It was high but professional with samples of the material and a detailed breakdown. Unfortunately I am not going to do a repair on a roof that I might replace completely if we ad a porch... which is why I wanted both estimates.
So, feel like I paid $150 to have someone put a couple screws in my skylight and add some sealant to a vent.
They came out, very friendly, seemed very knowledgeable. We walked over the roof and looked at the problem areas. He found some minor repairs that he could do while up there, added some screws to the skylight and used a bit of sealant. I then said we would like to talk about the porch extension of the roofline... He said that was beyond what they do and he couldn't help us with that at all. Great, so out $150 for some screws and sealant and I am going to have to have someone else out anyway!
I wasn't very happy about that but as he was leaving he told me he would have the flat roof repair estimate to me in "a few days". Two weeks later I had heard nothing for my $150 estimate that was only half of what I had discussed over the phone. I called and was told Derek was out and I needed to wait until the next day. Called the next day and was told that I was calling too much and that since they had been out they had gotten a ton of calls. Great, but shouldn't you take care of your existing customers first? Finally got the estimate. It was high but professional with samples of the material and a detailed breakdown. Unfortunately I am not going to do a repair on a roof that I might replace completely if we ad a porch... which is why I wanted both estimates.
So, feel like I paid $150 to have someone put a couple screws in my skylight and add some sealant to a vent.
Response from Masada Roofing Inc
"We appreciate the homeowner taking the time to share her frustration, giving us the opportunity to respond. Although perceived as just a few screws and sealant, I fixed a leak that was of immediate concern for the homeowner. Once she explained exactly what she was wanting in the porch addition I advised that it was outside the scope of services we could provide at this time but I would give her an estimate on repairing the flat roof as requested. - Derek Foley, Owner"
Grant G.
Apr 2013
We called, exclusively, roofers listed on Angie's List. One couldn't be bothered coming to give us an estimate and scope the job. Another was immediately more interested in increasing the pitch of the roof, then putting on the new roof (we live in a mobile home which has a low pitch). Derek Foley came from Masada, scoped the job, looked at the insurance inspector's report, and gave us an estimate.
We agreed on all the particulars of the contract, signed, and he scheduled the materials to be delivered. Because of the low pitch and load-bearing capability of the house, he had the bales of shingles stacked on the ground next to the house, not on the roof. It rained the next two days, so his guys showed up on Thursday and by Friday were done.
This was the first time we had an insurance check made out to us and the mortgage company. There was some confusion about who was supposed to endorse the check first, and Derek was patient and worked with us the mortgate company to get that all ironed out.
Derek proposed taking the insurance estimate to remove and reinstall 14 plastic roof vents and use it to install full patches and ridge vents. We did and the house temperature seems to be more controllable. We also didn't have to remove and reinstall the rain gutters, so we used some of the insurance money to have the reflective sheeting installed and to have additional sealant sheeting installed we the edge of the house meets the cover to the back porch.
All-in-all, I am very pleased with the experience and the work of Masada.
We agreed on all the particulars of the contract, signed, and he scheduled the materials to be delivered. Because of the low pitch and load-bearing capability of the house, he had the bales of shingles stacked on the ground next to the house, not on the roof. It rained the next two days, so his guys showed up on Thursday and by Friday were done.
This was the first time we had an insurance check made out to us and the mortgage company. There was some confusion about who was supposed to endorse the check first, and Derek was patient and worked with us the mortgate company to get that all ironed out.
Derek proposed taking the insurance estimate to remove and reinstall 14 plastic roof vents and use it to install full patches and ridge vents. We did and the house temperature seems to be more controllable. We also didn't have to remove and reinstall the rain gutters, so we used some of the insurance money to have the reflective sheeting installed and to have additional sealant sheeting installed we the edge of the house meets the cover to the back porch.
All-in-all, I am very pleased with the experience and the work of Masada.
Response from Masada Roofing Inc
"[member name removed], It was a pleasure to serve you. Thank you for taking the time out of your busy day to review us on Angie's List. May you enjoy your beautiful new roof for many years! Derek"
Alfred M.
Apr 2013
Masala came out, gave us an estimate, and performed the job very professionally and in a timely manner, plus a very reasonable price.
Response from Masada Roofing Inc
"[member name removed] Thank you for your review...it was our pleasure to serve you! Derek"
Andrea C.
Dec 2012
Worked closely with insurance company to get new roof from some hail damage that was previously denied. Very attentive, professional, punctual and knowledgable. Would definitely use again.
Betty C.
Sep 2012
To start, they were on time. The owner Derek also came by to do his evaluation in addition to what work I asked to be done. He was up on the roof to check it out and did find some things that needed attention, like vent pipes that were not protected from creatures. He corrected that. Derek did not try to sell me anything that was not necessary and that would have cost a lot. I trust him and his company completely.
William S.
Aug 2012
This was a great experience! He explained exactly what we needed, went to work immediately and did an excellent job.
Gary M.
Jul 2012
Really simple: Called them up, they came out for a bid, and day or two later, they did the work.
Nancy N.
Jul 2012
Masada Roofing responded promptly when I told them of the leak but it hasn't rained since the repair so I don't know if it has been fixed. Hope so!
Response from Masada Roofing Inc
"Thank you for taking the time to do this review! We have had some very heavy rains this week and we have not heard from you. If you do experience a problem do not hesitate to call us. We appreciate the opportunity to be your roofing partner when you are in need. -Derek Foley"
Jay N.
Apr 2012
Crew arrived at 7:30 AM ready to go. Finished just before 9:00 PM including through clean up.
Response from Masada Roofing Inc
"We appreciated the opportunity to serve you and the time you took to complete this review of our company and our work. -Derek Foley"
Marc W.
Apr 2012
Great service. Sales rep was the best.
Response from Masada Roofing Inc
"Thank you Member for taking the time to review us. It was a pleasure to work with you and we appreciate your business."
Jerry A.
Mar 2012
This was a long process that encompassed almost one year due to a refusal by my homeowner's insurance company to honor my claim for hail damage to my roof. In the end, I secured legal representation and the insurance company paid the claim. I mention aspect of this endeavor only to highlight that Masada Roofing was there in the beginning when I first made the claim, and told me that they were willing to help. I liked that, despite the fact that it was sometimes difficult to get in touch with them, so once the insurance company gave approval to proceed with the repairs, I gave Masada the business out of personal respect and loyalty.
However as time wore on during that almost-a-year time period the relationship I had with the owner digressed. Part of the issue was that I grew quite tired of the attempts to sell me various products and/or services. And his occasionally gruff demeanor during our communication certainly didn't help the situation. The latter appeared most notably when I needed an updated estimate to submit to my attorney during the legal battle with the insurance company, as he didn't want to provide it to me unless I guaranteed him that I would give their company the business. I told him that if he didn't get me an updated estimate that I would have to find a new roofing contractor because my attorney couldn't proceed with the negotiations until a new estimate was submitted, and so he relented, begrudgingly. In ways I had to "work with" the owner (to put it politely) to get what I wanted/needed done for my roof. I always felt like that should have just been a given, but it wasn't. Unfortunately. So many times I just felt like I was dealing with a used car salesman instead of a roofing contractor, and by the end that had become annoying. I never will forget the final review sheet: it was supposed to have been completed by me, but the owner filled it in, quite quickly I might add, while stating what he was doing in one long, continuous sentence! "Wha-?!", I thought to myself, but elected to just let it go ... I had a new roof and that was the primary concern. Don't sweat the small stuff, right? Yeah. Sheesh.
Now. Regarding the actual work performed, I must give Masada's crew the highest marks for effort, quality and their willingness to answer my questions/address the issues that I raised. They arrived at the agreed on start time and commenced work straight away. By mid-morning the previous roof had been removed and they were ready to begin installing the new one. By 4:30 or 5 they had finished. They cleaned the associated debris and to their credit, we walked around the house and a portion of the property as a whole to complete the cleanup. As a whole the work crew itself did a fantastic job, which I suppose is all that really matters. In a way. Kinda. Eh, whichever.
In the final analysis I think that if I could have just worked with the crew and not the owner, then I would give Masada an A+. As it is, I will have to go with a B+ or A-. And I give that because of the work crew. They have purportedly been together as a team for several years and it seemed to show: their work was outstanding.
However as time wore on during that almost-a-year time period the relationship I had with the owner digressed. Part of the issue was that I grew quite tired of the attempts to sell me various products and/or services. And his occasionally gruff demeanor during our communication certainly didn't help the situation. The latter appeared most notably when I needed an updated estimate to submit to my attorney during the legal battle with the insurance company, as he didn't want to provide it to me unless I guaranteed him that I would give their company the business. I told him that if he didn't get me an updated estimate that I would have to find a new roofing contractor because my attorney couldn't proceed with the negotiations until a new estimate was submitted, and so he relented, begrudgingly. In ways I had to "work with" the owner (to put it politely) to get what I wanted/needed done for my roof. I always felt like that should have just been a given, but it wasn't. Unfortunately. So many times I just felt like I was dealing with a used car salesman instead of a roofing contractor, and by the end that had become annoying. I never will forget the final review sheet: it was supposed to have been completed by me, but the owner filled it in, quite quickly I might add, while stating what he was doing in one long, continuous sentence! "Wha-?!", I thought to myself, but elected to just let it go ... I had a new roof and that was the primary concern. Don't sweat the small stuff, right? Yeah. Sheesh.
Now. Regarding the actual work performed, I must give Masada's crew the highest marks for effort, quality and their willingness to answer my questions/address the issues that I raised. They arrived at the agreed on start time and commenced work straight away. By mid-morning the previous roof had been removed and they were ready to begin installing the new one. By 4:30 or 5 they had finished. They cleaned the associated debris and to their credit, we walked around the house and a portion of the property as a whole to complete the cleanup. As a whole the work crew itself did a fantastic job, which I suppose is all that really matters. In a way. Kinda. Eh, whichever.
In the final analysis I think that if I could have just worked with the crew and not the owner, then I would give Masada an A+. As it is, I will have to go with a B+ or A-. And I give that because of the work crew. They have purportedly been together as a team for several years and it seemed to show: their work was outstanding.
Response from Masada Roofing Inc
"Member thank you for your in-depth review of your experience with our company. We appreciate your honest perspective in all areas of the process and work that we performed for you, as well as the time it took you to put your thoughts in writing. As the Office Manager and Marketing Personnel for our company, I have intimate inside knowledge of what was happening behind the scenes on our end during that year long process. I understand how stressful it must have been for you during your year-long ordeal with your insurance company and the lawsuit against them. During this year Derek provided you with the initial roof inspection; and when your insurance company denied your claim, he gave you professional counsel and advice on how you might want to proceed and which agencies to contact. He continued to encourage you in subsequent telephone conversations over the months...all at no charge. I know that Derek also did his best to respond to your calls and requests for help in a timely manner. I apologize for any pressure you may have felt to give us your business. We certainly don't want to gain someone's business by pressure, as there is no element of trust and loyalty developed that way. Our company was built on trust and customer referrals...we never even had to advertise for the first seven years we were in business. As a 25-year sales and sales management veteran, I have learned that a successful salesperson (and business owner) is one who is persistent in asking for the business. There is a fine line between being persistent and being pushy. I apologize if our approach came off as the latter, and continue to strive to make the whole experience with Masada Roofing one that you would then recommend us to your friends. I suspect that it wasn't so much Derek's asking for your business that was the problem as much as his tone and what most likely seemed, from your perspective, to be his pushiness or sense of urgency. Again, we hope you will accept our heartfelt apologies for crossing that fine line. We truly appreciate your time and honesty in reviewing Masada Roofing, Inc. and also for mentioning your pleasure with the work of our crew. We value our relationships with our crew and our clients and are constantly looking for ways to improve on both ends. - Diana Foley"
Licensing
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FAQ
Masada Roofing Inc is currently rated 4.8 overall out of 5.
Masada Roofing Inc accepts the following forms of payment: CreditCard
No, Masada Roofing Inc does not offer free project estimates.
No, Masada Roofing Inc does not offer eco-friendly accreditations.
No, Masada Roofing Inc does not offer a senior discount.
Yes, Masada Roofing Inc offers emergency services.
No, Masada Roofing Inc does not offer warranties.