About us
Lockbusters upends its clients' assumptions about locksmiths. We take customer phone calls, text messages, and online requests into evening hours with utmost professionalism and charm. Serving Austinites of all types, from the locked-out apartment dweller to large businesses looking to heft up to their security. Prices are flat-rate and rock-bottom; quotes are guaranteed. These expert, energetic locksmiths offer trustworthy advice, info, parts, and absolutely top quality services. Lockbusters' master technicians specialize in residential, commercial, and safe/vault security. Meet the owner: "I'm Jay, and I've been locksmithing just about my whole life. I am new to Austin and grew up in my dad's Manhattan locksmith shop; the shop was a neighborhood fixture, and we were always there to help out the community whenever we could. What made the greatest impression on me as a kid was being welcomed into people's homes with trust and respect, providing a service that makes people feel more secure. I'm happy to continue my family's legacy of friendly, top-quality service with affordable, up-front rates and a community vibe."
Business highlights
Services we offer
Deadbolts, Door Closers, Lock Changes & Repairs, New Installations, Rekey locks, commercial and residential locksmith services
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 0% |
This was the second time we used him. He did same day service and it was fairly late in the evening. His name is Jay. I found him on Angie's List. He did the repair on the same day and it was great. I have recommended him to friends that have been burgled and they did use him. I wanted him to do work on our building but he never got back with us with a proposal. I have used him three times. The work he has done has been first rate and timely.
Jay was very prompt in responding to our call. He asked us to send over pictures of our doors so he could see what he was working with, and we arranged a time later that day to talk through our options. He has a deep understanding of locks, doors, and physical security and will go into as much detail as you want - really, truly as much as you could possibly want if you want it - when selecting options. He is also very clear and upfront about how much things will cost. Jay told us that it might take a couple of places to find a cylinder that matched our antique bronze/black handle and that he would start looking at places when they opened tomorrow then come to our place to install them later that day.
Jay was very communicative over text as he was looking for what we needed to match our finish. It took a few stores, but he was very clear about how long it would take to get to the next place and when he would make it to our house.
When Jay arrived, he was professional, polite, and cheerful. He was quick to get to work on changing our locks. Everything he picked up was perfect for what we needed. Jay talked through what was happening during installation, pointed things out for maintenance, and made a neat pile of our old locks for us to keep around to put back in the house if we want to take our fancy new locks with us if we move.
Our locks all work like a breeze now!
Jay was super responsive and clear in his emails.
He arrived when he promised he would.
He was able to switch the color to chrome at the last minute even though I asked from bronze.
A part of the original bolt connection had worn down in my door. Jay was able to find just the right part to make it fit perfectly.
Jay was very quick in performing the service.
I have been using Angie's List for several years, and usually I find the ratings to be in line with my experience. This was the exception, and I am befuddled by the high rankings received by this vendor. My experience:
-When you call them, you often get an answering service, and I sometimes had to call them twice to have them get back to me.
-They made an error on the appointment time, and I had to reschedule.
-They sent a subcontractor out to do the work. Moreover, I found this subcontractor to be of limited proficiency. He was fine for installing peepholes, but that would be it. The lock he installed was sub-standard, and it is difficult to insert the key. I asked him to look at another issue I was having with a door that was hitting against the floor, and he completely mid-diagnosed it. I didn't use him for that work.
Their prices are lower, but it is a case of getting what you paid for.
As a side note, someone had mentioned to us that if you have two locks, it might be safest to have two different locksmiths replace them. Just to see what would happen, I asked Jay if he had ever heard of that and what he thought. While he had never thought of that before, he completely understood (except with Mult-T-Lock because of how secure it is). He then said that if we did use someone else, to please make sure we use Angie's List to find someone reputable. Very professional answer, and made my question moot.
Take the time to read his website and you'll see what a great & honest guy you'll be hiring.
IT DOES NOT GET BETTER THAN JAY.
Licensing
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