Lightning Volts Electric Service

"We have a policy of always informing our customers of the charges involved with any of our services we provide BEFORE we perform the work requested. Only after receiving the customers acceptance do we proceed. The problem in this home is a problem that we see a lot of. It was a loose connection of a live electrical circuit. A dangerous condition that if left unrepaired had a very real potential of causing a housefire. I cannot tell you how many homes we have saved from burning by performing these services for our clients. Most of our customers are very appreciative for our skill, knowledge and professionalism. I wonder if this customer would have been happier if she had hired someone with less experience? That had taken longer to perform those tasks or was not as thorough in diagnosing, repairing and testing the circuit as we are? That took the time to perform additional tasks like servicing the electrical panel by cleaning and tightening every termination and checking for proper voltages and grounding terminations? After being informed of the charge for this service and authorizing us to go forward, why would you complain 3 months later? Note she did not complain about the speed of our arrival or the quality of our work. Just that she didn't want to pay for a repair that she believed (in all of her electrical experience) should have taken longer. We always try to explain the benefit of this type of repair to the customer so that they will understand just how dangerous the condition is and what we have done to remove the danger. Perhaps she did not understand exactly what we did or why it was so important. I would have liked to help her to understand if I had known that she did not. Perhaps she will give us that opportunity one day."