L&M Plumbing and Remodeling
About us
L&M Plumbing and Home Remodeling is a locally family owned and operated company servicing Austin and the surrounding areas for over 28 years. Our company offers an array of home repair and remodeling services to include plumbing, carpentry and home remodeling.
Business highlights
Services we offer
Residential and Commercial Plumbing, all flooring, carpentry, counter tops, drywall, electrical, full remodels, lighting., painting, room additions, tile work
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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50% | ||
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50% |
This remodel started in January 2012 and was supposed to take one month.
I did my best to have everything agreed to in writing so that the requirements of each party were clear and indisputable. I don't think the owner, Ms. Moreno, even read the contract she signed. She promises you everything you want to hear and then she does whatever she wants regardless.
Ms. Moreno frequently tried to add on extras to our fixed-price contract without my consent. She lied to me about providing subcontractor documentation prior to the job as required by law and contract. She also lied to me about restricting access to the off-limits parts of my house while I was not present.
Ms. Moreno is a bully who does not hesitate to exploit a customer's reliance on them as the experts on the project. Upon failing the electrical inspection in March Ms. Moreno refused to finish the project unless I made the final payment, which violated our contract and all kinds of laws. Ms. Moreno literally stated she did not care about the terms of our contract, she just wanted to be paid (greatest email ever). So, since I refused to be pushed around by this unethical and unprofessional contractor we both ended up with lawyers getting this mess completed. Six months later Ms. Moreno finally finishes the project and basically does what should have been done 6 months earlier with the same results, except now we've wasted money on our lawyers.
I had such little faith in Ms. Moreno's ability or desire to perform a quality job that I hired a professional construction consultant to walk the job. His assessment was that if the items that I was repeatedly told were"the best that can be done" had not ultimately been fixed due to my constant complaining the project would NOT have met industry standard. The final result has been deemed merely "adequate" by an industry professional. So much for the promised "high quality" results.
This company cares more about tearing through your house like that gremlin on the wing of the plane in the Twilight Zone episode, collecting payment and moving on to the next unsuspecting homeowner than they do in providing customer service. Avoid.
Licensing
State Contractor License Requirements
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