About us
We offer an extended range of services to both commercial and residential customers. Please call our office today for immediate assistance and for information. ***Please note that we do not schedule service calls online. *** ◦Repair and replacement of all brands of central air conditioning and heating units with prompt and efficient service ◦Offer service contracts to our customers ◦Specialize in Heat Pumps ◦Service all makes and models of air conditioning and heating equipment ◦Same day service on service calls ◦Money-saving maintenance contracts for your home or office ◦Free estimates on equipment replacement Regular business hours are from 8-5 Monday thru Friday (non-holiday). **We do have on-call technicians available after-hours. After hour calls are limited and are taken in the order they come in.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Residential & commercial air quality systems, air conditioners, heat pumps, air handlers & comfort controls.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.870 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 70 reviews
Diane J.
Sep 2022
Heating and Air Conditioning Service
I’ve used Lakeway Heating and AC for over 15 years. They have replaced both of our units. They are punctual and very professional. I highly recommend them.
Gary N.
Aug 2022
Heating and Air Conditioning Service
They came out bc my A/C was out. They got it going only for it to break a week later. Now I am in "wait for the part to come in land". I need to be reimbursed by my home warranty and the Office Manager is not willing to make one call to my home warranty to confirm their credentials and send in the work order. That's it. I'm paying out of pocket. Meanwhile, it has been over 100 degrees most days. I guess customer service doesn't exist anymore.
Response from Lakeway A/C & Heating
"We did go out to this customer's home a week after his initial service call. When he initially scheduled his service call, he informed us that he was tired of the hassle through his home warranty company. It was explained to him that we do not work with home warranty companies, and that we provide an invoice to the customer that they can provide to the home warranty. It would be between the homeowner and the HW company as to if they are reimbursed. The initial issue was with the outside unit, which as he admitted, we fixed. The next week when he called, we did return without charging him another fee even though this issue was with the inside unit, and a different issue completely. We ordered (as expedited freight which we pre-paid without advanced payment from the customer, nor will we be reimbursed for this order) for the part through the vendor. The customer was made aware that the part was backordered, and we would inform him as soon as we received it. On Tuesday, August 16th, when he made his first call to our office, he told the Office Manager she had to call his HW company. It was explained to him that we do not work with or communicate with HW companies. He told her that he knows what our policy is, but she needed to do that. When she was unable to satisfy him, she informed him that she would have the SM call him back, which he did. When he was again informed that we do not work with HW companies the conversation did not go well. The customer then repeatedly called back after he was informed, we would no longer service him. Verbal threats were made to us about getting an attorney involved, and negative reviews being posted everywhere unless we serviced his home. The “credentials” that the customer states he needs (I am assuming is our license number) is on the invoice that was provided to him at the time of service. We did our due diligence in ordering the part. We have no control over part/equipment availability."
Amando P.
Oct 2019
Heating and Air Conditioning Service
I have called Lakeway AC several times for work at our house and have been very happy with their response time and service. They've answered the phone every time even when I've called after hours and have been very prompt in their response time. Miguel has been the tech that's serviced our AC units. He is very nice and polite and has been great at troubleshooting problems. He is an asset to the company.
Response from Lakeway A/C & Heating
"Thank you for taking the time to leave us a positive review. We appreciate you, and your business."
Tanvir H.
Jun 2018
Heating and Air Conditioning Service
It went very well.
Response from Lakeway A/C & Heating
"We appreciate your positive review, and your business. Thank you."
Karen G.
Jun 2018
Heating and Air Conditioning Service
Great experience with this company. Jennifer put me on the schedule for same day service and Miguel quickly came out and made a diagnosis. He installed a new capacitor. Miguel is very polite, very professional. I look forward to using this company again. My house is now cool!
Response from Lakeway A/C & Heating
"Thank you for your positive review. I'm glad we were able to get you worked in. We look forward to working for you in the future."
Wayne C.
Oct 2017
Heating and Air Conditioning Service
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Response from Lakeway A/C & Heating
"Thank you for your positive review. We appreciate your business."
Robert F.
Oct 2017
Heating and Air Conditioning Service
I am writing another high recommendation for Lakeway AC and Heating because we just had another great experience with them. I came home Friday at 2 PM to discover that the upstairs was hot. I called Lakeway AC and Heating to get some relief. They said, “Mr. Fowler, I’ll have a tech call you as soon as I can”. In two minutes Miguel call me and said he could be here in five minutes. Miguel showed up and took all of 15 minutes to find the problem. He went to the shop found the part, came back, installed it and cool air came out the vents. If you need AC or Heating professionals I highly recommend Lakeway AC and Heating. They are local and they are fast!
Response from Lakeway A/C & Heating
"Thank you for choosing Lakeway AC & Heating, and for your positive review. We appreciate your business."
Paul J.
Aug 2017
Heating and Air Conditioning Service
I called around 9am and they put us on the schedule right away. Technician (Kelly) came right on schedule even though he had gotten soaked in the rain in his prior service call. Fixed our issue right away. Excellent service! Highly recommend these guys.
Response from Lakeway A/C & Heating
"Thank you for your positive review. We appreciate your business."
Tony H.
Jul 2017
Heating and Air Conditioning Service
They came out the same day and found that a circuit needed replacing.
Response from Lakeway A/C & Heating
"Thank you so much for your positive feedback. We appreciate your business. Sincerely, John & Liza Coldewey"
West D.
Jul 2017
Heating and Air Conditioning Service
Service was excellent. We've used them before and the employees are always top-notch. My only frustration was the response time once I contacted them. They were slammed with calls due to heat wave and it took several days to connect. I was not able to answer their return call, BUT I called back in less than 3 minutes and I was bumped to the bottom of the service call queue. Despite this, their service techs are first rate and I will use them again.
Response from Lakeway A/C & Heating
"Thank you for the positive review. We appreciate your business."
Alan P.
Jun 2017
Heating and Air Conditioning Service
It was good. It was signing up for a service contract, which was 2 visits per year. I know they will schedule the next one.
Response from Lakeway A/C & Heating
"Thank you for the positive review. We appreciate your business."
Robert W.
Jun 2017
Heating and Air Conditioning Service
Miguel replaced the capacitor within about 30 minutes and the A/C was back up and running. This is the second time we've used Lakeway A/C and Heating and they've done a terrific job each time.
Response from Lakeway A/C & Heating
"Thank you for choosing Lakeway AC & Heating, and for your positive review. We strive to give top notch customer service, and we appreciate your business."
Linda J.
Mar 2017
Heating and Air Conditioning Service
they did a good job!
Response from Lakeway A/C & Heating
"Thank you so much for your positive feedback. We appreciate your business. Sincerely, John & Liza Coldewey"
MEARL H.
Mar 2017
Heating and Air Conditioning Service
They call, they come on time. They do a good job and leave. They call to schedule and make sure its convenient.
Response from Lakeway A/C & Heating
"Thank you very much for your positive review. We appreciate your business. Sincerely, John & Liza Coldewey"
John H.
Nov 2016
Heating and Air Conditioning Service
Lakeway A/C responded on a Saturday within three hours of my call. James showed up with all required equipment and had us up and going in short order. He was polite, professional, and efficient. Problem was a simple valve in "Off" position, but James ran full diagnostic to make sure system was functioning properly. I'd call them again with any issue, and also for regular checks - Lakeway A/C is first rate, and local to us, and we support local businesses when we can.
Response from Lakeway A/C & Heating
"We appreciate your positive feedback. Thank you for your business. Sincerely [Member Information Removed] & Liza Coldewey"
Mary W.
Sep 2016
Heating and Air Conditioning Service
I would use them again. I've been using them for 2 years. Their pricing was reasonable. They did very well.
Response from Lakeway A/C & Heating
"Thank you for your positive review. We appreciate your continued business."
Mary W.
Sep 2016
Heating and Air Conditioning Service
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Response from Lakeway A/C & Heating
"We appreciate your positive feedback. Thank you for your business. Sincerely John & Liza Coldewey"
Denise C.
Jul 2016
Heating and Air Conditioning Service
Called Lakeway A/C & Heating, they sent James to service my A/C. James showed up as scheduled, diagnosed problem and made repair. House started cooling and James was on his way. A few days later the A/C stopped working. I felt as though James dropped everything to come back to my house ASAP. True customer service is proven when things get a little challenging. James and Lakeway A/C & Heating rose to the occasion.
Response from Lakeway A/C & Heating
"Thank you very much for your positive feedback. We appreciate your business & will pass it on to our service manager. Sincerely John & Liza Coldewey"
Wright W.
Jul 2016
Heating and Air Conditioning Service
unknown
Response from Lakeway A/C & Heating
"Thank you very much for your positive feedback. We appreciate your business. Sincerely John & Liza Coldewey"
Patricia L.
Jul 2016
Heating and Air Conditioning Service
I called over six weeks ago to have routine maintenance on our A/C unit and the lady said they would call me in approximately two weeks to schedule an appointment. I did not get a call back so I called today. The lady said they are very busy and my name was still in the list. I suggested that she notify customers of the back log but she said she gets up to 40 calls a day and is too busy to call anyone. I understand they have to prioritize for the customers without air but a phone call would have been appreciated. This company certainly doesn't pride themselves on customer service!
Gerry M.
Nov 2015
Heating and Air Conditioning Service
Lakeway AC is a first class firm - they were very responsive, professional and were price competitive with other HVAC firms in the area. They not only removed the old and installed the new air handler / heating unit in attic, they also reconfigured the high efficiency air filter unit to match up to the new unit at no extra cost. Highly recommended!
Response from Lakeway A/C & Heating
"We appreciate your positive feedback. Thank you for your business. Sincerely John & Liza Coldewey"
James B.
Sep 2015
Heating and Air Conditioning Service
Compressor fan motor went out during the hottest part of the summer. I called and they were at my home within a couple of hours. They didn't have a replacement in stock but could get one within one day. In the mean time, they went back to their shop and delivered a shop fan that could be used to keep the compressor cool enough to run. They are very responsive, courteous and did the job well. Will call them next time I need AC work.
Response from Lakeway A/C & Heating
"Thank you very much for your positive review. We appreciate your business. Sincerely, John & Liza Coldewey"
Jennifer A.
Aug 2015
Heating and Air Conditioning Service
With tempuratures running in triple digits our lower level heat pump stopped blowing cold air. I called Lakeway A/C first thing in the morning before they opened and left a message I that we were having an issue with our a/c unit. I received a return call only a few minutes after 8:00am when they opened. I was told they would have a technician get back with me. Within an hour a very nice gentleman was at our door and he had our air conditioning blowing cold within short order. I was very happy with the service and will use them again.
Response from Lakeway A/C & Heating
"Thank you very much for your positive feedback. We appreciate your business & will pass it on to our service manager. Sincerely John & Liza Coldewey"
Victoria D.
Jun 2015
Heating and Air Conditioning Service
unknown
Response from Lakeway A/C & Heating
"Thank you for your positive review & your business. We appreciate it. Sincerely, John & Liza Coldewey"
Carlisle P.
Jun 2015
Heating and Air Conditioning Service
unknown
Response from Lakeway A/C & Heating
"We appreciate your business. Thank you very much for your feedback and positive review. Sincerely, John & Liza Coldewey"
Licensing
Bonded
Insured
Licensed*
Trade License Number
TACLA00022922C
Trade License Locale
TX
Trade License Authority
Texas Department of Licensing & Regulation
Trade License Expiration
03/27/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Lakeway A/C & Heating is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Lakeway A/C & Heating accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Lakeway A/C & Heating does not offer free project estimates.
No, Lakeway A/C & Heating does not offer eco-friendly accreditations.
No, Lakeway A/C & Heating does not offer a senior discount.
Yes, Lakeway A/C & Heating offers emergency services.
No, Lakeway A/C & Heating does not offer warranties.
Lakeway A/C & Heating offers the following services: Residential & commercial air quality systems, air conditioners, heat pumps, air handlers & comfort controls.