KGB Repair & Remodeling Services

When I first got onto Angie's List, they asked me to give them the names of some people that I had worked with in the past. They asked me for 5 names and to give them ratings, I don't know if you still have that list but one of them was KGB Repair, they are contractors. At the time I gave them a B, I would turn that into a D. It is just too many jobs, too many different people working for him. He had done a lot of work for me and I kept giving him a second chance. Then a couple of times he never showed up. He just was sloppy. He had to repair something that he did. There were problems with the installation which was really kind of what led to me just putting my foot down. He repaired one and then the next that I called him and said, the other one was leaking and he never came out. He never responded. His prices are too much and he does a crappy job.

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This contractor is what nightmares are made of. Cuts corners, unreliable, horrible at communicating, and the worst- I'm completely dissatisfied with the quality of work and aesthetics of finished product. I've actually met with other contractors to clean up his work. I bought a house and hired Bill Malone to replace the subfloor in my bedroom and bathroom. The previous owner did a renovation and areas had not been properly protected against the rain so water collected underneath the house. One month after the project is complete, I realize that 3 feet of the newly installed subfloor is completely exposed to the outside. The exterior back wall of my house should have flashing and siding over the entire area, but one section was skipped. This is EXACTLY what caused the problem in the first place and the problem I hired him to fix. I noticed he didn't even use new materials for the subfloor, it's old wood. The second huge issue is the tub surround installation. Instead of trimming the panels to fit the dimensions of my tub walls (it was a few inches too wide) he overlapped them. If he cared about quality, he would have made the panels fit side by side creating a continuous wall. Since he doesn't, I'm stuck with an uneven surface that looks incredibly cheap due to the over-caulked, obvious seams. To repair the issue, the surround would have to be removed and trimmed all over again. Last but not least, a few days into the project he discovered my French doors needed to be replaced due to water damage. I decided to replace them with a large window instead. However, he didn't tell me he was going to buy $400 doors that day and take my old doors (with my security alarm sensor on them) home with him. This prompted a serious conversation about him spending unbudgeted money, taking my doors (I had sold them for $200), and the $105 security system sensor that was lost in the shuffle. He claimed it was unfair that I made him replace it. Since it took 2 weeks for my new window to come in, my bedroom wall that previously had my French doors was boarded up with plywood in 20 degree weather. Had he communicated his timeline for this unplanned event, I wouldn't have had to deal with that. Other misc events Day 1- No show, no call. When we spoke he claimed he had other commitments regardless of my start date. He later stated it was due to a worker not showing up to help him Day 4- Another no show, no call. This was after a very clear and polite conversation we had stating if you are not working that day then notify me in advance. The staff he hires is either unreliable or just a scapegoat Carelessness- I understand that my plumbing and vanity are cheap, but I feel they're damaged due to carelessness. The vanity top is cracked, the metal toilet paper holder and curtain rod holders were twisted since they were pried out of the wall instead of using a screw driver, and my toilet's water supply valve was leaking. It's now cheaply over-caulked. Bottom line: run from this contractor and don't give him a cent of your money.

I chose not to select them because their price was too high. They were prompt in getting back to me, so that was good. It is an owner-operated company so the owner is the one who comes to make the estimate.

They did an excellent job. They were very precise, and their price was low. Also, they were prompt in their service. They schedule their service in the most convenient time for me. Actually, I am using them right now to install hot water heaters and to do garbage disposal.

easy to work with regarding email communication/ phone communication, estimate, actual work and needs

I have been using their services for about two years. I think their prices are fair. They are flexible and are willing to work with you. Mr. Malone has a great sense of humor and is a very accomplished carpenter.