HomeTeam Pest Defense

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We're extremely satisfied with them. We love them. they come on a quarterly basis and we use them for 20 years. This is a tube in the wall system. They don't have to come in your house or spray the cabinets. We have pets it's pet-friendly. It does a great job. the only thing we ever have a job with it scorpions every once in a while when the weather changes because we're in the county. They come in through the side of the house and get into the attic. They not only put the stuff on the wall, but they spray in the house and around the doors to keep the spiders away. To me the price is reasonable.

I have been very satisfied. They are very efficient, punctual, and leave great detailed information on what they had to do. They always go above and beyond what is expected.

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unknown

When they come everything is done well. But when talking to office there is a communication gap and there is a lack of timely response

They are extremely professional and easy to work with.  Also, their service has produced excellent results... our home has remained pest free throughout the winter and early spring!

unknown

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Like another reviewer before me pointed out: HomeTeam has some shady billing practices, so beware. I paid $380 for a
year of service (in advance). They told me that included quarterly visits and that if I saw any insects after a visit I could call for complimentary re-visit. It was all included for the $380/year. I still thought that was a bit pricey but the complimentary re-visits is what sold me. They gauranteed the insects would be gone or they'd come back. They also gave me a discount for paying a year in advance. The normal price is over $100/visit.
Well they lied. When I called to take advantage of one of my in-between visits, they gladly sent someone out to my home. However a month later I get a bill in the mail for $108.25. I tried to call them but their and quot;billingand quot; department is only open Monday-Friday 8-5pm which happens to be when I, like most people, are at work and can't always make personal phone calls. No email nor any other contact method is provided on the bill. Nor did they make any attempt to contact me by phone.
Then it gets worse, they send me another bill saying they are sending my account to collections. They made no attempts to reach out to me and see why I hadn't paid the bill. You'd think that you wouldn't need to worry about being sent to collections over a charge that:
1.) Nobody told me I would be charged.
and
2.) I never authorized or agreed to be charged.
Bottom line, stay away from these guys unless you enjoy dealing with
unauthorized charges and being sent to collections for not paying
something that you were never told about nor agreed to.
As far as their quality of service. I actually had more insect problems after I hired Hometeam than I had before. They do almost nothing to combat ants. So I still found myself doing the ants on my own. Also, I spent less than $100 a year at Home Depot for the chemicals to do the treatments myself and doing them every few months only took me about 20 minutes to go around and spray all the pest entry points and sprinkle fire ant killer in the yard. I don't see how these guys can justify $100 a visit for a service that doesn't even work any better than doing it yourself for less than a quarter of the cost.

Bugs dead for two weeks now, cost of own treatment would have been a bit less but not as good. Quite happy for now.

We built a guesthouse last year and, after several recommendations, had Home Team Pest Defense install the fabulous Taexx system to keep bugs out. The installation cost was minimal (under $200), as is the quarterly cost of maintenance (under $100), but more importantly, the built-in system REALLY DOES WORK.
We were so pleased, in fact, that we decided to have Home Team Pest Defense take over the problems we were having at the main house, which was not built to accommodate the Taexx system. Using conventional means, our previous pest service had fought indoor scorpions and the mostly outdoor red-headed centipedes, carpenter and fire ants, etc., on a monthly basis, but without great success. After learning that Home Team also excels in conventional spray methods, we gave them a try. Home Team now comes quarterly (they'll come more immediately, whenever needed) and their entomology-trained technicians provide a better, and safer, spray mixture that thoroughly succeeds in keeping both our houses and their grounds bug-free, To put a nice icing on the cake, we now have effective pest control for our two residential buildings and their surrounds that is LESS COSTLY per year than what we were paying for our previous service to treat a single house.
A notation about the Home Team: Eric, our regular technician, presents a neat appearance and always comes on time, works diligently and speedily, and has an invariably pleasant and professional mien. My friends have different Home Team technicians, but they tell me that their Home Team service technicians are likewise excellent.

Hometeam has provided regular pest service at my home for several years. The technicians are prompt and friendly. The same technician usually services my home.
I rarely see pests inside, and if I do, Hometeam is good about coming out to retreat promptly, which will usually take care of the issue.

they are great..always friendly and very professional.

They provided the services without a problem during home construction.
The problem that I have is the post-service marketing. They send very sneaky and quot;invoicesand quot; in the mail that aren't invoices at all if you read them... They're doing what any good business would do and they're trying to get you to renew your service with them. However, the way these are written and formatted though makes it look like a bill and like you owe them money. My wife nearly paid the $189.44 and quot;Invoiceand quot; but I caught it before she sent it out.
A phone call or a flyer in the mail would have done you better. Trying to trick the unsuspecting into renewing with your business is dishonest.
If anyone who works at angielist wants to see a copy of the doc I can fax it to you. You'll see that this is bogus.

Perfect service. Knowledgeable staff. Excellent quality for cost. Professional team members.

Tom comes out to service our area and he's just lovely. He was very prompt. He's very thorough and friendly and wears booties when they come in the house to avoid tracking dirt. They are also very pet friendly because the chemicals they use inside the house are immediately dry. They also give us plenty of warning about the chemicals outside for the safety of our pets. I'm very happy with them.

They have done a great job. We haven't been having any problems.

Like I said Above, From the very start they have been the best pest control I've ever had.

I was contacted by phone and told they would service my new home. I set up a time for Saturday from 9:30-11:30. No one ever showed up and no one ever called. I sat at home waiting for the company. I tried calling numerous time and got a recording. I called several times on Monday morning and still had the same recording to call back during business hours even though it was 10:00 am on Monday. Finally got in touch with them and they said they couldn't find my house. Even though they told me they took care of the neighbors. I would not recommend using this company

.I use them every quarter. The service is great I have no complaints I have been using them for years. They take care of all the bugs. I will continue to use them.

They are always on time and do what they say they are going to do. They are very polite, professional and I will use them again in the future.

I have an excellent experience with them. They always come back in between visits for free. They have been able to solve any problem I have had. They have always been good.

They immediately sent someone. Richard was here on the spot and took care of it. My contract is annual.

Great! Adam arrived early and treated the outside of the house including applying spray in the "pipes in the wall" receptacles, and then inside, AND the attic. He was professional, efficient, and courteous.