"Having been in business over 44 years I am reluctant to warranty what might be factory seconds. Although Mr [Removed Member Name] was willing to waive a warranty I do not want to be paid to install what might be inferior equipment to begin with. Sincerely, Surrenden Hill Angly Owner"

"Mr. [Member Name Removed] called February 4 saying his Pentair control system was not acting right and the spa overflows constantly. Per request Abi, general manager, called him before going and met that afternoon. Abi found the suction side actuator was damaged. Abi quoted the price of the actuator $272.95 and the customer okayed replacing it. Abi replaced the actuator. As Abi was leaving the customer followed him to his truck and asked if he knew the total bill. Abi said the first hour of labor had been paid so the remaining balance would be $272.95 for the actuator. He said okay. Mr. [Member Name Removed] called the office after Abi left and stated he had forgotten he has an issue with his auto-fill valve. He wanted Abi to return and said of course he would pay any additional labor cost. Abi returned and adjusted the float valve. The labor was prorated and he was billed an additional half hour. After receiving the invoice Mr. [Member Name Removed] called with his objections. As we had been very clear as to the cost of the actuator BEFORE installing it we feel that his objections are baseless. He also failed to mention the requested return trip and the agreed upon additional labor charge. Sincerely, Surrenden Hill Angly Owner"

"Your most kind words are so beautiful particularly on a Monday. I as the owner so appreciate your complimenting people by name who have worked so hard such as Pat who has worked here for over 20 years. As the owner I have the highest regard for my employees and know they do the right thing at every turn they take. Again, I thank you so much for your most kind words. We will keep trying to live up to your expectations. Sincerely, Surrenden Hill Angly Owner"

"Please excuse my delay in responding. I just returned from Big Bend and just received your review. My assistant Pat assures me that when you call in May your system had flooded and gotten covered in mulch. You had uncovered the equipment, but could not make it work. We sent our service manager the next day. He tested your pump and indeed it needed to be replaced. You requested three estimates. One for a 1.5 HP, two speed pump as you had. One for a 1.5 HP one speed pump and another for a variable speed energy efficient pump. We prepared the estimates and emailed them that same day. We are not affiliated with the City of Austin as they mandate parameters for the installation of the energy efficient pumps in order to receive the rebate. We feel our 43 years of expertise is in the pool business as the City of Austin's is not. Sincerely Surrenden Hill Angly Owner"

"What a wonderful way to start off a morning. Thanks so much for taking the time to write a wonderful review. Sincerely, Surrenden Hill Angly Owner"

"Thank you so much for your high marks. We appreciate your taking the time to review our work. It is a pleasure working with you. Sincerely, Surrenden Hill Angly Owner"

"Thank you so much for your most kind review. We at Hill Country Pools so appreciate when customers give us feedback. Communication about our performance is so helpful. Thanks again, Surrenden Hill Angly Owner"

"Please excuse my delay in responding. I firmly believe all customer concerns are due complete detailed and well researched replies. In August we had some much needed staff adjustments. With those adjustments the two people who talked with the customer are no longer available to answer questions about what happened when we began procedures for the client's newly built pool. We were asked to clean the pool every other week beginning July 8, 2014. The pool began to have algae and staining problems by August 28. When you have a new pool the materials used in the plaster mix are critical. To give the clients a better cost the contractor may not have used the best products. The water that fills the pool should be tested prior to filling. There might be levels of metals for instance that can adversely affect the plaster. After the Hill Country Pools' customer complained in August we went to check the pool. The staff vigorously brushed the stain to no avail. The lady of the house stated that her husband had done the same thing over the previous weekend with no success. We asked her if the water had been properly tested for metals and had the proper start-up procedure been followed. She said she did not know, but would get back to us after she talked with the pool construction company. We have never heard from the client again. Putting myself in the client's position I would be furious and dismayed. So far Hill Country Pools has billed them for $430.65. They have paid $282.04 and have a remaining balance of $148.61. I am refunding $282.04 and crediting out the remaining balance. Sincerely, Surrenden Hill Angly, Owner"

"On May 19 Mr. [removed member name] called and said the PVC and the drain plug on the filter were leaking. On May 21 we replaced the bulkhead fitting and drain plug o-ring on the filter. On July 28 Mr. [removed member name] requested chemical service on August 11 or 12. He also said there was a slight drip on the filter to check out. On August 12 we saw no leak on the filter. On August 23 Mr. [removed member name] e-mailed stating the filter was still leaking and we had never fixed it. We informed him of the fact the 30 day labor warranty as stated on our invoice had expired. His response was to continue the discussion on Angie's list. Under that threat we offered to go look at the filter. If it was leaking at the same place we would extend the warranty and fix it. If the leak was not related to the previous repair the labor would be billable. Mr. [removed member name] did not respond to our offer. At the time Hill Country Pools received the review from Mr. [removed member name] I, the owner, was being seen by a doctor at my home. In June I contracted pneumonia. In a three week period I had two x-rays taken and two very strong antibiotics prescribed. Since that time I have seldom left my home due to the extreme fatigue. the doctor that came to my home recommended that I keep on a at home basis until the fatigue is alleviated. I apologize for the delay in responding, but I needed to visit with several Hill Country Pools staff members to ascertain what had happened. Respectfully, Surrenden Hill Angly Owner"

"It was such a delight to receive your review Thursday at 8:50 AM. First we at Hill Country Pools are so appreciative of your taking the time to write a review. Secondly I can't tell you how encouraging your words are to the Hill Country Pools family with over 80 years collective pool experience. Now in our 40 plus year we are always excited to be complimented for our work. Sincerely, Surrenden Hill Angly Owner"

"Wow! Thank you so much for your review. In the same hour I received your review and my doctor told me my X-Ray showed I had no more pneumonia. I so appreciate your taking the time to respond to Angie's List. Reports such as yours are a tremendous boost to the Hill Country Pools family. Again, my sincere thanks. Jorge, your pool cleaner, is an exceptional young man. He has just purchased his first home and spends weekends doing all those house chores all home owners have. He says he "loves it." Sincerely, Surrenden Hill Angly Owner"

"Mr.[member name removed], Please know I am extremely stressed by your comments to Angie's List. I'm sorry not to have responded sooner, but I have pneumonia in the right lobe of my lung. Please know that the person who serviced your heater is no longer with Hill Country Pools. Today I am sending in the mail a check for the full amount you were charged by Hill Country Pools. Again, thank you so much for bringing this to my attention. In the future please call me at my home, 512-452-2007 if I may assist you. Sincerely, Surrenden Hill Angly Owner"

"Your review is greatly appreciated. Besides quality work for the past 40 years we also concentrate on communicating with the customers. We also are thankful for your continuing patronage of Hill Country Pools. Sincerely Surrenden Hill Angly Owner"

"Please excuse the delay in responding to your review. We are incredibly busy--working six days a week generating great overtime (which is paid at time and a half). Due to the expense of trucks, gas and insurance we go to areas in which we have established routes. My only suggestion is to round up your neighbors with pools and have them become customers, then we can service your area with the quality for which we are renowned. Thanks for checking Angie's List. It's always the best for great information. Sincerely, Surrenden Hill Angly Owner"

"Thanks so much for your most kind and thoughtful review of our work. We encourage our customers to have filter maintenance at least once a year so it runs in optimum condition. We also commend you for your use of a diatomaceous filter. It is by far the better medium as opposed to sand or cartridge filters. Thanks again for your business. Repeat business has kept us running over 40 years. Surrenden Hill Angly Owner"

"Many thanks for your taking the time to send a review. I apologize for the delay in replying, but I've been out of town graduating my granddaughter Mary Louisa who graduated in the top 10% of her class. She could hardly make it up the stairs to the stage for the weight of the many ribbons she was wearing to signify those honors. Thanks also for drawing attention to the fact we try to be most flexible in meeting a customer's needs. No we are not the cheapest in town nor will we ever be. I pay the highest wages, three bonuses yearly and multitudinous hours in training. Many hours are spent by senior members in quality control as the reason for our price structure. As my daddy always said "buy cheap-you get cheap'. I credit out longevity (over 40 years) to repeat business. You truly get what you pay for. Thanks again for taking the time to write a review. It's deeply appreciated. Surrenden Hill Angly Owner"

"First please allow me to apologize to you for so belatedly replying to your most kind Angie review. I was out of town graduating my first princess grandchild. I have eight grandchildren and she is number three and the first girl. Although I've been owner of Hill Country Pools for over 40 years now and the combined staff has 88 years of experience i'm still so excited to receive such a fantastic review. We work hard and most of the new customers come from Angie reviews and referrals. We at the Hill Country family feel so blessed. Thank you many times over. Sincerely, Surrenden Hill Angly Owner"

"Wonderful! We LOVE hearing reviews and we are happy to know we are doing our best! We recommend that DE filters be cleaned once a year to extend the life of the grids. Your pool should be sparkling! Happy swimming this summer! Sincerely, Surrenden"

"Dear [member name removed], We are always happy to help with any pool problems you may be having. We felt we had located the cause of the tabs not dissolving when we found that most of the water was moving to the spa and not to the pool. The problem with the spa was due to the valve setting and the spa missing 5 inlet covers. We stand by our recommendation not to fill the chlorinator with tabs, but rather dose it on a weekly basis with just 2 to 3 tabs. If the pool is still not getting chlorine we suggest the chemicals be checked to make sure the chlorine is not locked up. If you would like, we are happy to assist this with you immediately. Please contact us at 512-343-2237. Sincerely, Surrenden"

"Thank you! We at Hill Country Pools appreciate your taking the time to share your experience with our company! We always strive to do our very best to make each customer happy and an A rating proves we did just that! Happy you got your filter clean and your pool ready for summer. Please let us know if there is anything more we can do to keep your pool sparkling! Sincerely, Surrenden"