Grand Haven Homes LP

I've been in our Grand Haven home for 6 years now and the older it gets, the more I curse the "contractor" grade appliances, HVAC, plumbing, fixtures, carpet, that Grand Haven offered. I felt like they do not build a quality product and cut corners all the time, especially in the home center offerings. It's all designed to look like quality but install junk. It seems like everything that gets wear and tear is going to be replaced WELL BEFORE what you'd normally expect. Besides, several of the suppliers they used have gone out of business making warranty coverage that much more difficult to obtain if at all. That's not Grand Haven's fault that others have gone out of business but GHH tends to go low-budget on everything so it's bound to happen because of their corporate philosophy. Here is what I've had to address so far: kitchen faucet (corroding), bath fixtures (leaking), bath fans (failures), toilets (clogging excessively), external door handles (finish peeling), windows (Low-E layer peeling), water heaters (corroding), HVAC (evaporative coils leaking - Rheem), carpet (matting), Floor (squeaking), Plumbing (knocks), garage door (Spring broken), all within 6 years! My advice is to start with a quality builder because even if you pay a bit more upfront, you're personal costs will be lower in the long run. I won't even begin to talk about all the issues I had to go through while the house was being built or upon mortgage closing.

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We love our new home. We were involved in every aspect of the house (paint color, brick color, stain color, flouring selection, appliances, lighting, even to a custom bathroom design. We made a ton of custom requests and all were done to our satisfaction. Our sales rep (Keith Lake) and our builder (Cory Finch) did an outstanding job keeping us in the loop about what was going on in the building process and were responsive our needs and concerns. When we pointed at a problem, they got it fixed.