Goodwin Management Inc

Why do these things give you an option for "zero" stars? They deserve nothing at all. The property manager is non-responsive, the same as the company. They do nothing but yet get paid. They're quick to send a letter to tell you to bring in your trashpail and take pictures when you're a day late, but they have ZERO communication when you leave the manager 4 voicemails as well as emails. Ridiculous that I can't get a response. The worst part is the fact that we received a confirmation that they have our paperwork and did nothing with it.

This company is horrible. I have too many issues with this worthless company to list but the kicker is I decided to sell my house and get out of here. They charge a $350 transfer fee and a $595 resale certificate fee. Avoid this company at all cost...they are complete garbage.

unknown

Goodwin did nothing to maintain my property. On a monthly basis, I was billed maintenance costs that weren't actually done. I finally caught on when I realized that they were recycling the same maintenance invoices from the year before! In one instance, I bought an entire oven in December, then was billed the following December to replace the oven. When I asked about using a warranty, they said they didn't have any record of it. When I actually fired them, I checked the oven. Nothing had been replaced on it.

Months after I fired the, I was contacted by the city of austin utilities about an unpaid bill. After long hours of investigation, it was found that Goodwin had used my name and social security number to set up a utility account with another one of their properties!

Goodwin Management was handed to our HOA from the builders of our community, unfortunately. The good news is that we voted to fire them and recently switched to another company.
Their community rep assigned to our HOA was always a negative voice at the HOA general member meetings, and rather unhelpful when there were questions about procedure or resources. Goodwin Management also failed to timely protest a property tax valuation of a common area that was being taxed as if it was developed for a single-family home, and blameshifted when Williamson CAD denied their late protest. I and others in the neighborhood were also assessed late fees on dues that we had actually paid on time, but Goodwin had somehow lost or mishandled the payments. Their website for the communities is pretty awful and I can only speculate that their back office is a similar mess.