
Garage Monkeyz
About us
We are Austin's Garage Storage, Organization and Enhancement Company!
Business highlights
Services we offer
Epoxy floor coating with the latest technology for residential and commercial application. Overhead storage racks, bike storage, cabinets and a variety of accessories for your garage. Design, installation and hanging of items are included in the cost., shelving, shelving/rack combo, slatwall
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
2% | ||
2% | ||
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2% |
I insisted they come back out and fix the problem and they finally did but they acted like we were being a bit of a problem. (I have the pictures and have tried to attach them here but Angie's list does not seem to have a way to attach pictures.) We later decided to add more shelving and were torn about saving loads of money by using Lowes Kobalt metal shelving or staying with Garage Monkeyz (even though they are overpriced for lesser quality as Lowes). Ulitmately we decided to go with Garage Monkeyz again because we thought it would look nicer if all of our shelving matched. Garage Monkeyz came back out and installed some more shelving and charged us $2364 for just 10ft of shelving. Luckily we caught the error and they fixed it. Overall, there were just too many problems with Garage Monkeyz lack of customer service and the lesser quality products for over inflated prices. We ended up paying over $3,400 for pressed particle board shelving that already has cracks in it and could have instead had Lowes install their Kobalt metal shelving that would last a lot longer and look just as nice for less than half the cost.
Ironically we had also spoken with Jaime about finishing our garage floor, but she dropped the ball on that and never got back to us with a quote. Our garage holds 3 + cars and they have lost a lot of future business with us (and our neighbors) because of the way we were treated. I would definitely suggest going with a higher quality metal shelving product over the pressed particle board shelving provided by Garage Monkeyz.
"Sorry Mr. [Member Name Removed]. I am surprised I am seeing this just now. I don't recall getting a notice that I had received this review. I get notices when i get messages on Angie's list, however. I looked through all of my previous jobs too tonite and I am surprised that I don't have any records of doing any jobs for someone of your name on or near the date you are stating. If you have a legitimate project that we worked on for you, and have issues, please let us know directly. That will help me understand and better resolve issues in the future. For all other members of Angies List, please contact me directly if you have questions regarding our product and/or customer service."
The floor preparation, epoxy coating, and full cast was performed as planned, and the top coat applied the following day. The floor looked fantastic 48 hours later. The horizontal portions of the floor looked fantastic. But the areas where the complexity was, the vertical rises and concrete steps, the final outcome was "spotty" - gaps in the epoxy floor and irregular application of the top coat. They tried to work through the issues we found to best of their ability, but in the end, several patch jobs failed within days and other areas just looked different. Without starting over, I don't believe they can be resolved.
Due to the nature of the materials, a job needs to be a "done right the 1st time" job. I personally feel not enough planning and detail was provided in the complex areas of the garage, and those areas looked rushed. Our estimate and price reflected the complex areas, however, the result did not reflect the price and I am left as if I could have spent less and got the same result.
Finally, I cannot say I am completely dissatisfied. The horizontal portions of the garage look are great, it has a 10-year warranty, and if I had an flat floor garage, I would seriously think about using them again; in fact I do have another garage which doesn't have the complexity of the other garage. But I cannot help but feel the additional cost for the additional complexity was unnecessary.
"(Removed member name) - thank you for the review. For members - we did not charge more for complexity. If fact, we gave them a discount! For general information, we charge for the amount of concrete covered including the verticals - because it also takes material and we need to assure we account for that in our ordering. So I took into account the vertical concrete which was about 11" and added that to the horizontal square footage. There is no charge for complexity. We do special things all the time and don't charge for it because we feel as though our customers are worth it. We promptly returned to (Removed member name) house twice to accommodate their unhappiness. Please ask us if you have any questions about this job."
on time. Jane and her team are just the best. They designed a monkey bar storage system that works perfectly in our awkward garage and gave us some options that I didn?t think was possible. We also had an epoxy floor applied, which is nothing but perfect. There was a plethora of colors to choose from. The warranty they offer cannot be beat. I would definitely use them again.
The process from start to finish was stellar. The quality of the flooring is superb, and the outcome is phenomenal. Dealing with the staff was great, from Tiffany who provided the quote, Jane the owner/manager, and Pat the installer. The process was explained thoroughly, with no hiccups along the way. There were a ton of color options to choose from. The application went smoothly, they arrived when they said they would, and cleaned up as if they were never there. And their warranty is the best in the business.
Give them a try as you won't be disappointed!
The product used is based on polyurea instead of the polyurethane also common for garage floor coatings. Polyurea has less volatile organic compounds than polyurethane resulting in much less odor during the curing process. It also cures faster so the job is done very quickly. The prep work did not involve using muriatic acid to prepare the concrete. I am not an expert on this, but I was satisfied with the results.
I initially scheduled the installation in January, but the weather turned very cold. Garage Monkeyz was still willing to do the job, but I decided to wait for warmer temperatures. They were very accommodating on relatively short notice, and worked with me to make sure I was satisfied.
E-mails were promptly replied to, and the owner was easily reachable by phone. If she was busy, she'd return the call within the same day.
Second Day: Broadcast the flakes and spread the Poly!
Third Day: Was able to put all my stuff back in garage
Looks fantastic. Garage Monkeyz were professional, friendly, and competent. The garage has gone from being the overflow storage to a space we use. I sometimes forget that it was done, and want to avoid the garage. I get out there and always remember that this was money well spent!
Licensing
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