FASHION FLOORS

It went well. Each step was done in a timely manner. We should have spent more time before purchasing to learn more about the various floor options, types, composition, pros and cons, dealers, and prices, but for the time put into it, it was OK. I was looking for someone who could do the complete job (rather than have to deal with different parties for initial sale, measurement, delivery, abatement, and installation.) Installation could have been more precise, but again, it was OK.

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Most important part: don't give these people your credit card number. Their accounting system is a shambles.

At first everything was great. They have a wonderful selection, Sherry is great fun to work with, and was able to accommodate my tight schedule. The tile installer did a beautiful job installing the tiles in the tub surround, except that he used grout between the tiles and the tub instead of caulk. He said they told him to do it that way. It's all cracking out. I'll have to fix it. The marmoleum floor installers did a good job, although they should have done a better job of leveling the bathroom floor to meet the hall floor. Then the tile installer did a medium job on the backsplash. The tiles are mostly ok, although he should have asked me about a few of them (I was home the whole time.) He made a mess of my outlets; a serious mess still not entirely fixed.

Products excellent; installation pretty good. Now we come to the negative. After the first rush of enthusiasm, I apparently fell right off their radar. I also needed flooring installed in the bedroom closet. Sherry came to measure it June 30th. July was a madhouse so I let it slide. Come August and I had heard nothing. I called, I emailed, I called again. No response. Eventually she returned a call, excusing her lack of responsiveness by telling me they had another client with my first name and must have gotten us confused. Hello? Do they sort their files by client's first name? There's more to that story, but two months after she measured, still no floor, still no communications. At this point, I'm waiting for the estimate contract to expire so I can go somewhere else.

Then I discover that Fashion Floors made 4 charges to my credit card account in amounts that had nothing to do with my project. I owed them 50% for the tile and bath floor and was expecting an invoice. These charges added up to much more than I owed them and three of them were made before the work was finished. They probably belonged to the other woman's project. I don't know and I don't care. The credit card company took care of the spurious charges and placed a block on the company. I sent them a check for what I owed them. I will never go back there. If you do, pay with checks or cash only.

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Update on my previous review of August 7, 2013 which Angie's List removed without asking me first. If they ever put it back, you will know why this update is important or why my review grades are so low.

We finally gave up calling and walked in the store on August 8, where we were told that the original "in stock" carpet did not pass inspection and was not loaded "in the truck" for delivery after all, but had to be reproduced. We should have been warned of the delay.
The carpet was now out for delivery (for real) and we would be called by the installer on Monday, August 12th to let us know if he would be coming the next day or the Wednesday (depending on whether they could swagg the delivery on Sunday instead of the regular Monday). That Monday, the installer called to say that the carpet was in and he would come at 9:30 a.m. the next day.
At 12 noon, the next day, still no sign of the installer. I called the contact number he gave me (not the store, the warehouse I believe), where some other guy was at a loss because "according to the schedule, the installer is at your place now". He finally showed up at 12:30 p.m. with no explanation, but had a lot of questions about how exactly we wanted the carpet installed and the transition with the adjacent rooms.
The installation itself took a couple of hours and was very clean. The installer properly removed the previous carpet and pad and carefully swept all of the residual material to have a base as clean as possible for the new pad. He also removed all the old material and the bits of the new one that was not used.
The next day my credit card was charged for the balance of the cost, but I have not been contacted directly by the store to verify that I was satisfied with the final product. With all the trouble we had with this process, I was expecting a little more consideration at some point.
I asked to see the carpet travel paperwork to verify that it was the "Disney" version (and not the generic Tuftex of the same color) and it was all good. Except that i will never know if they were truthful at the beginning when they told me to go with the in stock pricier carpet instead of the 10-days out generic. I ended up paying the pricier and waiting longer that I would have for the generic.
Overall, I am happy with the carpet I have but terribly disappointed by the experience.

We don't even have the carpet yet and already the experience is awful. Fashion Floors was very responsive until we signed the contract (and gave them our credit card number) but it has only been downhill since.
We got an estimate for a Disney carpet on July 13, 2013. We did some research and found out that the exact same carpet was sold directly by Tuftex for a little cheaper (no Disney licensing fee to pay). Sherry at fashion floors was very happy to check her supplier on this option and told us that the Disney version was "in stock and available at their warehouse within 5 days", whereas the Tuftex version was "2 weeks out due to production delay".
We signed the contract on July 19, and Sherry told us that she had ordered the carpet that same day. No measurement was needed as we already had it done by a different supplier a few days earlier and we were certain of the size we wanted. On July 31, I managed to reach Sherry over the phone and she told me that the carpet was "in the truck" and, barring any issues with said truck, we would be called shortly to schedule installation.
Since then, it has been an exercise in pain to contact them. The phone is constantly not answered or we are directed by an automated system to leave a message - - which are almost never returned. We tried to go to the store but it is often closed during the day. On August 6, 2013 I have been called back by a man, who didn't identify himself but basically told me to wait, that "they don't have my carpet", and transfered me to Sherry's voicemail to leave a message asking her to check on where the carpet is and call me back.
Today, still no call back and their automated phone system just hangs up on you.
I can understand that supplies varies, that people are busy and that our order is not exactly a big deal for them - - even though a client should be a client - - but I cannot accept their lack of respect and contact. I should not have to call everyday, several time a day to get someone to call me back (or not).
We are very frustrated and not sure at all when we will have our carpet. We went with the more expensive version because we needed it installated quickly, but it looks like we will end up overpaying to have the delay of the cheaper version.

*Update on my previous review of August 7, 2013.*

We finally gave up calling and walked in the store on August 8, where we were told that the original "in stock" carpet did not pass inspection and was not loaded "in the truck" for delivery after all, but had to be reproduced. We should have been warned of the delay. The carpet was now out for delivery (for real) and we would be called by the installer on Monday, August 12th to let us know if he would be coming the next day or the Wednesday (depending on whether they could swagg the delivery on Sunday instead of the regular Monday). That Monday, the installer called to say that the carpet was in and he would come at 9:30 a.m. the next day. At 12 noon, the next day, still no sign of the installer. I called the contact number he gave me (not the store, the warehouse I believe), where some other guy was at a loss because "according to the schedule, the installer is at your place now". He finally showed up at 12:30 p.m. with no explanation, but had a lot of questions about how exactly we wanted the carpet installed and the transition with the adjacent rooms. The installation itself took a couple of hours and was very clean. The installer properly removed the previous carpet and pad and carefully swept all of the residual material to have a base as clean as possible for the new pad. He also removed all the old material and the bits of the new one that was not used. The next day my credit card was charged for the balance of the cost, but I have not been contacted directly by the store to verify that I was satisfied with the final product. With all the trouble we had with this process, I was expecting a little more consideration at some point.I asked to see the carpet travel paperwork to verify that it was the "Disney" version (and not the generic Tuftex of the same color) and it was all good. Except that i will never know if they were truthful at the beginning when they told me to go with the in stock pricier carpet instead of the 10-days out generic. I ended up paying the pricier and waiting longer that I would have for the generic.Overall, I am happy with the carpet I have but terribly disappointed by the experience.

Once we decided to change the carpet, we chose to visit Fashion Floors because of a previous project they completed for us to install wood flooring. Sherry Miller greeted us at the store and took the time to show us numerous samples and colors at various price ranges. The following Monday she was at the house to measure and provide a price quote. Carpet was ordered and it only took about a week for them to call and schedule an installation date. The installers were prompt and professional and did a good job. We are very pleased with the new look and how everything was handled.

The service went very well.

They were professional. They were prompt and did an excellent job on the installation of the flooring.

The estimate process went well. They came out several times to make sure they understood the transitions that needed to be installed, and even brought their service person out to review it. They also took digital pictures to make sure they understood what needed to be done. They were on time, quick and professional. Unfortuntely I think there was a breakdown in communication between them, and the guys they subcontracted to actually do the installation. They came out and were very confused about what needed to be done (which put them several hours behind schedule, making them have to come back another day to complete the work). After they were done, I didn't notice immediately one board that was cracked on one end, and shottily installed on the other end. I called them back out to fix it (give them credit that they quickly came back out, took more pictures and sent them back out to fix it.) I'm not sure the subcontractors were too happy to be back, so they rescheduled several times, and two hours late another time. In the end, we're happy with the work and they fixed it at no cost to us. But still, seems like they need better communication with their subcontractors.

They're the best flooring company in Austin. Tom was great and the floors look fabulous. They were less expensive than everywhere else, their service was top-notch and the quality of their materials was extremely high. They have materials of every grade for any work you might want. The price includes the ripping out of our old tile and installation of the new flooring.

The salesman, E.G., came over to measure and discuss the layout. He described 2 scenarios to me: lengthwise installation, which he said would cost slightly more, but have fewer seams, or crosswise installation, which would cost slightly less, but would result in a small rectangular seam in one corner of the room. I chose the lengthwise option. He wrote up a bid, but did not state in it the directions for installation, just the amount of material required. The workers came and installed the material crosswise, counter to my desires. When I contacted E.G. about this, he told me that the way they did it actually was better and that all the excess material left over was normal, that I had not been charged extra for material. He was unwilling to correct the floor. I probably should have fought them over this, but I was at the end of a total kitchen renovation and just too tired for a big fight. But every time I see that rectangular seam, right in front of a doorway, I get mad.

Awful experience. I typically do business with and try to support local businesses; however, I do not recommend this "business" to anyone. The owner, Perry, was extremely rude. Direct quote from owner, "What is it that you expect?" I walked away. I will pay another business to correct the problem, before I spend another dime with Fashion Floors.

It went well. No complaints. They did a better job than previous installers.

Some of the best service I've received in Austin. Attentive, communicative salesperson. Installation crews courteous and highly professional. Minor adjustments after installation performed without complaint. Perhaps a bit more expensive than some but with service of this calibre it's well worth it. Highly recommended!

I thought the people from Fashion Floors did an excellent job when installing my new carpet. The people were very fast, efficient and friendly. They also made sure to clean things up perfectly. I have nothing bad to say about anyone who works there and would be delighted to have them due a future installation for me.

Everything seemed to go fine when the men from Fashion Floors came out to install my new carpet. They made sure things were properly moved and out of their way before starting anything. They also made sure to put everything back just as it was and clean up before leaving. Overall, I thought it all went good, and I would hire them again for carpet installation. The pricing was fair. However, I do not wish to disclose that information.

They did a perfect job and the floors looked beautiful when they were done. I didn t have any complaints at all. They had an exceptional crew of guys. They seemed to hire people who really knew what they were doing. They were very helpful and moved the furniture for us, and didn t damage anything while moving it. They worked very quickly.

Fashion Floors did a beautiful job and for the quality of workmanship they do, I believe they're reasonably priced, compared to others. There are no tacks visible and the flooring is level. No problem areas are noticeable.

They were very good. Our dog had broken a pen into the carpet. So we called them for this repair, because they had originally installed the carpet. The guy was very friendly and worked hard for 4 hours till he finished the job. He cleaned the carpet first to minimize the patchwork he did. And he did a great job on it.