ELLIS & SALAZAR GARAGE & BODY SHOP

friendly, quick, organized service. Everything went as planned and bumper repair looked great. seemless interface with insurance company.

I had read reviews before we chose Ellis & Salazar. I had nothing but a great experience with them. I had a daily text or email with a status update. I was very impressed with them!

I was impressed with the representative that helped me. She texted/called almost daily with status updates. The turnaround was fast and appears to be good quality work. I’d definitely use them again!

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No Problem, they scheduled a due date and completed it on time. The job was excellent and wouldn't know that there was any damage to the front end or fender.

I am writing this in regard to an accident which occurred in the first part of June of this year. I took my car to Ellis and Salazar in Austin Texas . At first I was very pleased because they were able to get my car in much faster than other repair shops . When I got my car back it looked good and appeared to be okay. Eventually, I noticed that my headlights were set too low,making for a safety hazard at night. I took my car back in and had the lights adjusted. I did this not only one time , but three ! I would think that they had some kind of device to measure the angle of the headlights so that the beams would be properly adjusted to safety standards . Apparently ,they do not have any such device because my lights are still not properly adjusted .That means I still have to return my car at least one more time to get the lights set properly. In addition to this I noticed my gas mileage was considerably worse than prior to the accident . I took my car to the Nissan dealership where I bought it for oil change and asked them if they could tell me what might be causing the problem . They said perhaps it was the alignment so I asked them to check it. They then attempted an alignment in which they found that there was damage to the front right tire which should've been fixed during the repairs . Because of this a proper alignment could not be done until it was repaired .I took it back to Ellis and Salazar and told them what Nissan told me .They said they didn't think it had been done in the accident because it wasn't mentioned on the initial estimate. There was major damage to the front and I am sure there were numerous things not mentioned in initial estimate . I had to contact my insurance and have someone come out and watch as they put it up on the rack to see if it was damaged in the accident. It was fortunate that the agent was there as he noticed a leak in the supposedly new radiator which Ellis and Salazor had installed on my car ,and he ordered that be replaced and that the tire be fixed at the same time. I had asked if all replacement parts were new ( since the car is a 2014 ) which I was told they were, but I was not told that they were aftermarket parts .I feel if the Insurance agent hadn't been there , that the leak in my radiator would still be leaking. I have had to make at least five trips back to the shop,and still have at least one more to go to try to get my lights fixed .My door on my front passenger side still has a very loud grinding noise when it's opened fully ,which was not there before the repairs . I also have much more wind and road noise on the passenger side . I don't recommend them as I feel their services sadly lacking. They did not take my concerns or my time very seriously and I've had to make too many trips to get the job done right...and I am still not done .

It was fine. They took it in quickly. We got a rental car. The car looked great when they finished. I will use them again.

I COULD WATCH THE PROGRESS ONLINE. ALL DONE AS PROMISED.

• Great.  Quick

We received an estimate for repairs to a car accident but ended up going with a different body shop

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This is a first-class operation. The estimate was competitive and they were responsive to our requests. We ended up going with another body shop that was slightly less expensive, since the repair was fairly minor and we did not use insurance. We got a third estimate that was considerably higher. My Honda dealer uses this shop and recommends it.

.The bolt-on catalytic converter was replaced by the provider and it has been working fine ever since - the and quot;check engineand quot; light has not come back on. The minor oil leaks are not a significant problem for the client to keep up with and client is waiting (as recommended by provider) until the crankshaft oil seal, water pump, and timing belt need replacing at 210K miles. The catalytic converter cost about $580 vs $850 retail to the client.
Relationship with Ellis and Salazar garage started in 2006 when a transmission shop checked out our 1996 Accord A/C problem and said we needed an refurbished compressor. Ellis and Salazar cleaned the A/C system, recharged the freon, and the A/C compressor lasted until summer 2010.

I had run over something on the highway. I used this business because they are a preferred provider for my insurance company and they had a good reputation.
The Hyundai dealership had said the car needed some serious suspension work. .. They did not agree that the car needed the suspension work although I told them the car was driving differently. The strut was squeaking after the accident. They were not responsive to my concerns in any way.
I told the rep there and he said they needed to be replaced as maintenance every 60,000 miles. He told me I could get the work done there, but would not include it in my estimate of damages. When I asked the Hyundai dealership who has done a beautiful job maintaining my car for 2 years, never overcharged me or suggested any work on the car, they said they do not routinely need to replace struts and it is not true that they are replaced every 60,000 miles.
Also, the rep said they would replace a rear light for me. He could not get the light to be replaced was going to break it to get it in!
The car was not detailed when they returned it to me. The guy that drove me home was very inappropriate talking about how he had gotten drunk the night before.
Overall, I was very sorry I had used them. Also since I have had great service at the Hyundai dealership. I have a 2008 Hyundai Sonata.

Everything was excellent! They were very prompt and never went over their estimate. The quality of work is great.

The part alone was over $600.00. The price part was the same at Ellis and Salazar as the dealership. They had me in and out in less than an hour and the labor cost was 1/2 what was quoted by the dealership. They are very professional and helpful. If we have other problems like this, we will definitely be back.

I have used ELLIS and SALAZAR in the past, and at that time they did a very professional job of both customer service and auto repair. Unfortunately for me, that is not what I experienced this time.
From the first contact, the staff was rude and insulting. There must have been a miscommunication from the insurance company, because they blamed me for being late for an appointment that I didn't even know I had. I had told my insurance company where I would be taking the damaged car, but due to their unresponsive service up to that point, I made it clear that they were not to interfere with the body shop. I tried to explain this but it made no difference, they continued to treat me as an interruption.
I asked to speak directly to the estimator, and was told I would have to wait. After waiting, and meeting the estimator, I attempted to explain the issues with the car, that I was having a difficult time with my insurance company, and that I would pay them directly and get reimbursed from the insurance company so that they did not have to deal with it. The insurance company was trying to get me to use used and after-market parts, and I will not do that.
The estimator seemed distracted, and had a hard time following what I was saying. I had to repeat three times that; I would be paying them directly, and that the insurance company was not to have access to the vehicle without me being present. After the third time, the estimator told me he understood, and agreed.
I received a call the next day telling me to come and pickup my car, that they would not work on it. When I asked why, they said that they had discussed it with the insurance company and had decided not to work on my car. They told me that not only had they allowed my insurance company to have access to my car without my knowledge or presence, but that they also let the insurance company talk them in to not using new parts as I would have required.
The consumers right to specify the parts used to repair a damaged vehicle is one of the few things that is guaranteed under Texas Insurance law.
I did my best to try to get my concerns escalated, and I did end up speaking with the owner. During that conversation, he told me that he had not been fully informed, that I had given him information that he did not get from his staff, but that it did not matter to him. He told me that even if he knew his employee was lying, he would support that person over a customer. I have encountered poor customer service before, but that took me by surprise and I asked him to clarify his position. He did say it in a slightly different way, but he made it crystal clear to me that he meant he would support his employees regardless of the employee's conduct.

I took the car in with the insurance estimate and they said they would do the work for that price or work directly with the insurance company for approval if anything more needed to be done. The guy I worked with was fine. The only problem was that it took an extra couple of days due to a slow response from the insurance company in approving some additional work. The work they did on the car looks very good. You can't tell the newly painted stuff from the old.

They did a really good job

I looked Ellis and Salazar Garage and Body Shop up on Angie's List and they actually have two locations. They had a fine service and did the job. They estimated it properly and worked the insurance company. There was no hassle from me and they were courteous and responsive. They did the job when they said they were going to do it and it looks good.

I have always had good service. Their price is reasonable. They do an excellent job. They have a great warranty. They are very friendly and professional.

Took longer than expected, car did not look exactly the same afterward. I told them I wasn't happy with it. They ended up replacing the car door at t heir expense. I was impressed that they kept working on it until it was right and that it was important to them to please the customer.