Done.Com

No show for appointment. Rude CS rep when I called to ask about it. Wanted me to know the price for the service being done right after I told him his guy was a no show. The whole idea of customer service, turned on it's head. Brutal experience. I even took a call from them this week to confirm.

I purchased a deal for 3 hours for $99 but I ended up paying $158.00 because they stayed longer. They were supposed to put together my dresser and nightstand but they tore my furniture up. I called Victor and he gave me his direct line and he stated that he would take care of this and send some experts to come out. He stated that if I have any other problems to give him a call but every time I call he never answers and I left several voicemails. Victor stated that this was the first job for the original workers that came out.

I called done.com to get a simple weather stripping job done for a regular sized door in my home in NW Minnesota. The first appointment no one showed or called. When I called the guy who sets up the appointments in my area he already knew the guy wasn't coming because he was “stuck working on another job”. We set up a next day appointment and the guy was late cause “he was pulled over by the cops”. He did the job, but one side of the stripping did not cover the door! So, air was still leaking into my home. I tried 3 more times to get this guy to come back and fix it and I got excuses like “I'm sick” or “my car is shot”. The last time he didn't even call when he failed to show up. The next day he told me he “was in jail last night.” The company sent out another guy who couldn't fix the door after 2 visits and eventually started giving me the run around as well. At this moment my door is still not fixed. Remember, this was supposed to be a SIMPLE WEATHER STRIPPING JOB. Turns out done.com hires out random people in the area to do these jobs and who knows if they are actually qualified to do the job!

I went through them to set up an arrangement in phoenix, to load up a pods, and in CO to unload the pod. Advised it was going to be some heavy lifting to load, and unload, I requested 2 people, my daughter and her child were there waiting for it to be unloaded, I received a phone call, saying they were not going to do it, and they had a local person to do it. So they were not going to send anyone, so I had my daughter in law and a 2 year old and a full Pod that needed to be unloaded, I called and they finally sent someone, and it was one adult and 2 children. I was very specific with them. To be able to have the tools along to take a door off the hinges, to move a fridge in, it never got communicated to it never got done, it also entailed putting a fridge together, they did not have the told or the man power to do the work, I was very disappointed on the end, the children were of no help, then they said they had zero records of having anyone for the load of the second pod. I have the reservation in my email to prove it. The guy that did show up did what he was suppose to do, but the company it's self is a F.

Good news first- The contractor was pleasant and professional.

Bad news- multiple cancellations and reschedules. I'm incredibly busy (just because of travel) and have very little discretionary time. First appointment- no show; resched- several calls from several people- confusing and annoying and late. couldn't finish the job and had to come back. 3rd appointment cancelled by contractor (claimed to have called me but there is no phone record. He offered to show me phone records but did not; 4th appointment- work was completed, but some of the work time was used to correct previous mistake. Contractor really wants to get the work done (great!) and will do well to consult with homeowner to confirm decision.

The backoffice- ugh. Tried to make it right by comping an hour (cool) and I paid for the job, with the contingent that there was follow-up work. Got into a tussle with Ed (?). Never, EVER, spit in the eye of someone who has paid you out of good will. E.V.E.R.

Net- if you have a lot of extra time, don't mind getting tons of Abbot and Costello calls, these are your guys.

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Done.com is a contracting handyman service. Any handyman service you need, you contact them and they contract out to the appropriate contractor. I hired them to subcontract out to hang my television above my brick fireplace. I was originally told that this could be done on Monday, Nov. 2nd, 2015. They called me the next day and told me that they had over booked and asked if it could be moved to that Friday (11/6/2015). I agreed, but on Friday, the contractor called me and told me that his car was broken down and he couldn't come to me that day and asked to come on Saturday. 
When he arrived, he did not have the right tools for the job (which he had been told of in advance). We had to go to Home Depot and buy a masonry drill bit and a drill bit that would cut through metal. His drill was not fully charged and would die every 20 minutes. After 2 hours of drilling, he told me that that there was a metal plate behind the brick that the couldn't punch through with the metal drill bit. He guessed (but didn't fully know) that the metal was cast iron and that it would be impossible to drill through. He suggested getting a blow torch to melt though the metal plate and then filling the hole up with fire suppressant materials once the TV was hung. I declined this option. After 3 hours, he left to go think on this problem and said he would come back the next day.
The next day, he returned and told me that the only way to hang the television was to go back to Home Depot and buy a pneumatic tool that would fire a shot at the brick using PSI. This would punch the bolts through the brick, but the mount would never come down once it was up. After calling several other contractors for a second opinion, I determined this was a bad idea and decided to go no further. I asked him if I owed him or Done.com anything expecting not to owe anything. He told me that I owed him $134.00. I asked him should I make the check out to his company (Looc Painting) or to Done.com; he told me to his company.
This was on a Sunday and there was no one working at Done.com that day to confirm or deny what he was telling me. He was very upset that I was cancelling the job and firing him and I was afraid of what would happen if I refused payment. I wrote him the check. The next day, I called my bank to put a stop payment on the check only to find out he had cashed it already.
I contacted Done.com and they told me that I shouldn't have payed him and that if I did, I should have made the check out to Done.com. (This contradicted what the contractor--a representative of this company--had told me.) They refused to reimburse me, but offered to send a contractor out to mount my television. The only issue with this was the only contractor they had in my area to mount televisions was the one I had fired the day before and had no trust in.
As of today, I have been told by Done.com that they refuse to reimburse me. The contractor refused to return the money to me. I am out $134.00, the television still hasn't been hung, and I now have 4 holes in my chimney. This company is a horrible company and their contractors (who Done.com says is background checked) are very inept if not incompetent. I will never use them again and I strong urge other to do the same.