Dave's Ultimate Automotive - Central
About us
Full service auto repair and service in Austin Texas, computer diagnostics, tires, alignments, state inspections, electrical diagnostic and repair, emission repair, factory scheduled maintenance. Free shuttle service, free alignment checks, free brake checks, free trouble code checks, free a/c checks. Free 31 point courtesy check
Business highlights
Services we offer
Full service auto repair, alignments, computer diagnostics, electrical diagnostic & repair, emission repair, factory scheduled maintenance., state inspections, tires
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 11% | ||
| 2% | ||
| 0% | ||
| 0% |
"Thanks so much for the opportunity!"
"Thank you so much for posting a review of our company. We appreciate the relationship."
"Thank you so much for recognizing our efforts. We really appreciate the opportunity to serve you."
"We really appreciate you taking the time to review us. Thanks for giving us the trust in your vehicle."
"That's great! We really appreciate you putting your trust in us. Thank you for the detailed feedback."
"That was awesome feedback! Thanks so much for choosing to do business with us and posting such a detailed review. We are happy to have you as a customer."
The oil change and inspection were completed in @ 1 hour. No hitches, no problems, friendly service people and a pleasant waiting room with good seating, basic refreshments and best of all WiFi!
"That's awesome! Thanks so much for the review. Please try us out for any mechanical repair needs you might have in the future. You certainly won't be disappointed."
"Thank you very much for taking the time to review us. We look forward to helping you in the future."
"We apologize for the perception that was created over the phone. Positive phone relations and professionalism are always our goal and we are sorry that you did not experience that from us. Thank you for making us aware of areas that we can improve."
"Thank you so much for taking the time to review us."
I think they are starting to get too busy to provide the same level of service because the second time in early August did not go as well. We dropped off on Thursday and they called back later that day with an estimate and said they needed to keep the car overnight. Dave's is not open on the weekend so Friday afternoon my husband called and left two messages asking if the car was ready. No one returned the calls but when my husband called a third time (right before closing time), someone answered the phone and said the car was ready. When he went to pick it up the cost was $400 more than the estimate quoted to us.
We were disappointed by that experience, but still believe that Dave's is a good place to get your car repaired. The third and most recent experience was better. They were not able to take my call during business hours when I was trying to schedule the service. I had to leave two messages and my call was not returned until the next day. Even then they were so busy they could not accept the car until the day after that. Once I dropped it off, though, they called back with a very thorough analysis of the problem and went way out of their way to help me to decide a reasonable course of action. They listened to all of the details of the problem and there was very good communication between all of the points of contact. This time the estimate quoted did not change and the price was reasonable.
Overall, we think Dave's is excellent, but our experience has been mixed due to their struggle to accommodate the high volume of customers they have.
"Thank you for taking the time to document your feedback. I know you have seen some new faces on your recent visits and while training our employees to our Dave's standard, we have fallen short a couple of times. I assure you that we are putting all of our effort into the team and our processes to be able to handle the traffic volume and ensure our customers the best experiences on the planet :) Much better experiences to come!"
"It really means a lot that you took the time to document your experience from so long ago. We appreciate you and look forward to helping you in the future if needed."
"Awesome feedback! Thank you."
"We thank you for your feedback. Using the best possible quality parts that we can stand behind with a great warranty along with seeking out the best possible technicians in the market does allow for our overhead to be higher than most shops but it is all in the effort to provide the best possible experience for our customers. While we don't claim to be the least expensive company in town, we promise you will always get what you pay for with us."
Dave's provided an estimate to make the repairs. They were very thorough in their evaluation of my Suburban. I declined to have the work performed by Dave's as the cost was too high. I took the Suburban to a shop that specialized in differential work and they performed the rebuild at approximately 1/2 the cost. I then went to a third shop who replaced the water pump again at 1/2 the cost of what Dave's quoted. They appear to take great care of their customers but their prices are too steep for me.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
Located in Austin, TX
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