BrownStone Construction

It went great and love the deck. The workmanship is wonderful. The neighbor came to look at it thinking of using this company. He found missing wood coverage on the side of the deck (where no one walks in this area). I was upset as I did not notice it. Contacted the builder. He seems to be unresponsive and said will order to cover these missing wood (unfinished job). I had a specific design for a bench and they did not follow through and had to do it again. I did all these drawings. I do not think he has done anything yet. And the covers for the railing started to split. (Wish I could send a picture). I went to Lowes to get replacement for the railing covers and the representative will check if the covers are under warranty and that this builder needs to put the seams together again. I had 25 years warranty. I checked with Lowe's representative if this builder ordered Island Grey trek to cover the side. To date, the builder has not ordered the Island Trek wood. The builder is a great person, but unfortunately not with a sense of urgency or following up on past few issues. The deck itself is magnificent. The builder needs to be more sensitive to our needs or follow up needs. He needs to be attentive to billing charges, follow up and checking if all work is done. You can see from the photograph a beautiful deck with a ramp.

I was being sued by my neighbor for fence damage and I needed an estimate for the damages.  I sent these guys a picture of the damage, and asked for an estimate, with the understanding that no work would actually be done.  I just needed estimates for the court.  Even though there was nothing to be gained by helping me, they still took time to look at the damage and send me a quote.  I asked quite a few repairmen for an estimate, and most just ignored me.  But they helped me out even when they had nothing to gain.  I think that says a lot about someone.

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