Austonian Services

Repair went ok - although it took longer than expected. Ten days later, refrigerator was not cooling properly (after $1200 condenser replacement), so scheduled a new appointment. Ironically, the day of appt., fridge was working again! Now, 10 days later, fridge not cooling and has developed an audible rattle! Now I cannot find a way to contact the company at all! - no phone number, no website. BEWARE!!!!!

Rick Garza came and said my GE washer needed a "washer mainboard" replaced. He said the cost for that would be $315 and the installation would be $125. I called GE and they said if we could get the parts number to them they could get us the part for much less. When I tried to contact him to ask about this he wouldn't answer the phone, he would only text. The website listed on the invoice doesn't exsist, nor does the email. The texts I received said they would only communicate by text, no calls. When I asked about getting the part, he refused to give me the part number. I think this guy is a scam. It also says he owns Welcome Inn...who knows...just beware.

He asked us to cashapp him money to order parts and ghosted us. Never heard from him again. The issue he claimed was wrong was completely made up according to the certified LG technician that we hired after.

This guy is a scammer. Initially, we asked for an estimate and pictures, but without our approval, he completed the job by just rerouting the drain hose and is now claiming money from us. He also forcefully wanted us to replace the heater element, which is not required. Please do not use this contractor. He continuously messages and calls us, threatening us, which is totally illegal and a business violation. Without our approval, he did a small repair job and is forcefully asking for a high price. Additionally, he is threatening to forcefully enter the property to take the money.

Super fast

DO NOT hire this company. I hired them to diagnose our Samsung washing machine, paid their technician to have them diagnose that we needed a new motor, which I found out was still under warranty with Samsung, but they said they can't work directly with Samsung on warranties and said I would have to pay out of pocket for the labor and part, which would have cost me what I paid for the machine brand new. DO NOT hire this company. I hired them to diagnose our Samsung washing machine, paid their technician to have them diagnose that we needed a new motor, which I found out was still under warranty with Samsung, but they said they can't work directly with Samsung on warranties and said I would have to pay out of pocket for the labor and part, which would have cost me what I paid for the machine brand new. When I told them that the part was still under warranty and asked for a refund for the technician fee because they were not approved Samsung technicians as they had promoted, they ghosted me. I called Samsung, had to pay their technician to come out to diagnose it and repair the machine that was still under warranty and did not have pay for the motor.

They replaced a motor for our Samsung refrigerator and never provided the warranty info that we requested. The motor has already gone out again and they do not respond when we try to contact them via phone or text. We cannot even get info on the part since they do not answer, so we cannot get out warranty benefits to use with someone else.

The service provider took my money and did not do the work and then would not return my texts or calls and now has blocked my number.

Not an honest company. They were initially very responsive and came out same day to take a look at my outdoor propane heaters. They told me that they fix those all the time. They charged me $70 per heater for coming out to do the diagnostics. They have you pay that through a personal venmo so you can not get your money back when they screw you over. They then took 1 month to get me an answer - over $1100 to replace 3 therms couples. They are $37 each. Do not use this company! They will not answer their phone after the initial visit.

knowledgeable, efficient oven replacement.

Rick showed up on time. He worked cleanly and efficiently. Fixed my refrigerator quickly and got it working again in time for Thanksgiving. I highly recommend this company

Austonian Appliances is incredible. Very prompt service. They are kind and very knowledgeable. They helped me with my refrigerator issues right when I reached out to them about my problem. I will be recommending Austonian Appliances to all of my friends!

Good job and efficient

Both times the technician came to our house it was an hour and a half later than the already late 3-hour window they gave us. The repair was expensive for what was broken and while that may not have been Austonian Appliances fault, with the late repair it felt bad. They also do not take credit cards. You have to Venmo or Zelle.

Great service and fast solution.

Did a good job

Warantee work on microwave vent hood done with a smile and good communication. Thanks. Iâ ll use you all again.

DO NOT HIRE AUSTONIAN APPLIANCE OR RICK GARZA. I searched Angies List for appliance repair in Austin. The only "A" rating was Austonian Appliance. I filled in the online service request for repair of a JennAire cooktop, Jenn-Aire oven door and a Kenmore dishwasher; however, when I noticed that Kenmore was not among the brands listed for service, I solicited help from a different company. That day, Rick Garza showed up at our home without contacting us first. He swore that we were notified, but we have no record of such. His focus was on the dishwasher. I told him that as his website did not include Kenmore, I had contacted a different provider. He said he was good to work on Kenmore. He did in fact move the drain hose for the dishwasher and ran it through 3 cycles to make sure it now drained. While the dishwasher was running, he moved on to the JennAire products. After taking the cooktop apart and being on the phone for close to an hour, he said that all 4 of the igniters need to be replaced. The oven repair was that a metal strip at the bottom of the door had fallen off and the glass portion was swinging loose. Only 1 screw (3 holes in the strip, though) fell with the strip. Rick said the metal strip was no longer made, but he used the screw to fasten the middle screw hole to keep the door in one piece. When he finished, he said he did not take credit cards. He showed me the invoice for $918.21. Of that, $694 dollars was for 4 igniters and 4 service fees (at $85 each!). Payment was required right then. I paid, but a couple of days later discovered that he had not turned the gas feedback on after working on the cooktop. I call, emailed, and texted for him to come back and turn the gas on. No response. Then, we called Mr. Appliance. They contacted us to set an appointment and showed on time. I explained the problem and he started to work. Gas is back on and he checked all 4 burners and igniter system. Nothing wrong with the igniters, but the unit that send voltage to the igniters was not sending enough to trigger the igniters. Searched JennAire and found that because our cook top parts had aged out and there is no replacement for that part. Showed me proof on the JennAire site. Total charge for the visit was $99. Back to Rick Garza. I started contacting him to refund what I paid for the 4 igniters and the 4 service fees. No response. And then he showed up at the house. Checked texts and found that on that day, his company texted that they did not done work on 11/5/2020. The second text said he'd be at the house at 4:00. He showed at 4:30 but stayed in his car on his phone. I went to his car and confronted him about the situation. He said he was only dispatched to turn on the gas and did not know anything about the rest of the issues. He claimed that he'd ordered the part for regulating the voltage (was not on the inventory) and that there will be a restocking fee for the igniters. I told him that I would not pay to restock as his diagnosis was wrong and that I wanted the over payment refunded. He said he did not have to look into it the next day (Friday) and I would hear back no later than Monday. I also told him that many reviews showed a pattern. Show up without contact, misdiagnose, demand payment in advance to cover pending parts/service, and not responding to contact requests. He said that had been hacked and bad reviews deleted. He emailed on Monday to say that once the part comes in we can settle the charges. Of course, the part will never come in. I emailed him to say that when the part comes in (knowing it will not) we can settle that cost; however, as the igniters were not needed, I wanted the $694 overcharge refunded immediately.

Good communication and after parts were in hand the work was completed in good time :)

Rick arrived within 4 hours of service call. He could not repair our microwave because part needed was not available anymore. He did determine we needed a new garbage disposal and made that repair the following week. Rick can handle many appliance repairs and you should give him a call if you’re ever in need.

Issue reported: LG Refrigerator not cooling (freezer section working at reduced capacity) Technician Mr. Rick Garza came to diagnose on 09/08/20. He concluded that the mainboard has shorted out thus not allowing refrigerator to function in normal cooling operation. He charged $698.21 to fix the problem. He could not provide a breakdown of parts v/s labor. Mr. Garza came back on 09/15/20 and replaced faulty mainboard with a new mainboard. Customer asked to keep original board and Mr. Garza insisted that he had to take it back due to company policy. Customer asked to show written policy which he could not, and customer asked Mr. Garza to follow up with the written policy and allowed him to take original board upon condition that he disclose company policy in writing. Mr. Garza never followed up. After completing repair, Mr. Garza stated that the refrigerator is fixed and should be fully functional with 24 hrs. Customer did not see any improvement the same day and actually saw a further deterioration of the condition since the freezer also stopped working totally. Customer notified Mr. Garza the next day by text that the issue was not fixed. Mr. Garza came back on September 17th and checked the refrigerator again, and this time he concluded that the compressor has gone bad and needed repair. Mr. Garza wrote his job summary as follows: Full payment compressor has failed and falls under the LG 10-year warranty which covers all parts and labor. Customer will contact LG customer support in order to machine the parts as well as service from one of their warranty department service team members. nothing more will be done outside of warranty on our end this job is complete. Customer contacted LG executive services and an LG certified technician was dispatched on September 29th. Scott from LG quickly diagnosed the problem. He explained to me that the wrong version of mainboard was put by Mr. Garza into the refrigerator. My model is LFXS30766S /02, and Mr. Garza put a mainboard for LFXS30766S /00. The LG certified technician explained that due to the difference in software, this mainboard put by Mr. Garza would not work. The LG technician also confirmed that there was not a requirement for Mr. Garza to take the original board and he should have left it. He was also surprised of the $698.21 charge that Mr. Garza invoiced me. Mr. Scott from LG then ordered the right mainboard for the refrigerator, came back two days later and removed the mainboard which Mr. Garza put in and replaced it with a new correct version of the mainboard. I also called LG and filed a complaint against Mr. Garza so that that LG had a record of the issue that was fixed by Mr. Scott. Customer then contacted Mr. Garza to notify that he had not put the proper version of mainboard and he should come back and pick the board and return the original board. Customer also requested Mr. Garza to discuss refund since he did not perform to the level that was expected. Mr. Garza did not returned any phone calls since Tuesday September 29th. He responded to customers email and stated that he was not given the opportunity to come out again and repair, and thus all warranty was void. Customer responded that the statement made by Mr. Garza in his email was false, as Mr. Garza was given a chance to fix the issue and he came back and diagnosed that there was another issue with the refrigerator and not the mainboard. Mr. Garza has not responded to further emails or phone calls and leave the customer with no other option than to escalate further. Customer is now asking for full refund and will consider further actions if Mr. Garza does not resolve the issue.

Quick, friendly service.

Prompt service.

He turned my nightmare into a very happy experience. They did not make me wait. Thank you. ?