AUSTINTATIOUS BLINDS & SHUTTERS
About us
We are a locally owned and operated business. We pride ourselves on representing the best quality product and service in the industry. We are a Hunter Douglas Gallery Dealer and invite you to come to our Gallery to see all of the options that are available and how we can transform your windows into artwork. Our staff is highly trained and knowledgeable and will be able to show you the latest in window fashions. We all remain current on all certifications and classes for every product line in order to ensure that we are providing the best possible solution for each client. We also specialize in motorization and power solutions for window coverings, draperies and outdoor solar shading systems. These can be as intricate and as sophisticated as a client would like from operating them remotely from a phone, iPad, laptop, etc…or as simple as a switch on a wall or handheld remote. At Austintatious we listen to our clients to understand what the needs are in terms of function, the type of budget we need to work with and keep to as well as getting to know our clients in their home environment and their interaction with it. These things help us to get a feel of the clients’ style, style of home and bring all of the other necessary elements together, ultimately allowing us to create solutions that clients previously never would have dreamed of….this is what makes Austintatious different from the rest. Who is Austintatious Blinds & Shutters? We have been in business for 9 years. This is a female owned business, our installers are employees of the Company. All of the products that we carry and represent are the highest quality products and manufacturers in the industry. We are located at the Shops at the Galleria in Bee Cave, which is directly across from the Hill Country Galleria at the intersection of 2244/71 or 620/71. We have done the window coverings for 16 homes in the HBA Parade of Homes over the last several years. We work with many of the top designers and builders in the Austin area and love working directly with retail clients as well. At Austintatious we have a passion for windows and a passion for making clients happy, that is why we are here.
Business highlights
Services we offer
Free In Home Estimates,Free Installation, Blinds, Shutters,Shades, Custom Draperies, Solar Control Window Film/Tint, Security Film, Motorization/Power Specialist, Outdoor Solar Shades, Outdoor Draperies
Services we don't offer
Blind Cleaning
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 20
Assorted photos uploaded by AUSTINTATIOUS BLINDS & SHUTTERS
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 0% | ||
| 9% | ||
| 3% | ||
| 3% |
Filter reviews by service
I drove out to their sales office to see a selection of everything that they could do, from blinds, to shutters. I ended up deciding I liked the Norman shutters, that aren't real wood (good luck telling this by how they feel). They did warn me if I was going to stain them a color, then they don't look quite the same as real wood, though not bad. I decided on going with painted white, which was my plan anyway, and they look great. They came out, measured, we chose frames etc. Flawless process, although turn around to receive the shutters from overseas is about 2months.
On install day everything went great, except one window was cut wrong. I saw the measurements they provided, so it wasn't their fault, it was built wrong by the manufacturer. A replacement was expedited and installed not too long after.
When a review involves a product, I always wait a long time before writing anything. It's been almost a year, and I have not had any issues what so ever with my shutters.
Out of three companies, two of which carried this exact product, their pricing was the best.
"I am so sorry that this happened, I truly am. There is not an excuse that makes this ok, it should never have happened and I apologize. Unfortunately, your call was logged in our system incorrectly and we were not aware of it. Thank goodness we are now aware, we absolutely will take care of your needs, I promise. There is no job too bid or too small, we are grateful for the business. Thank you for taking my call this morning and I look forward to receiving the information that we talked about. - My Sincere Apologies, - Tracey, Owner"
And - we absolutely love our plantation shutter for where it is and what it does. It looks absolutely amazing, and functions easily and perfectly.
All in all, a delightful experience - I highly suggest trying this place out if you are considering plantation shutters.
We then waited weeks to have the person who would construct and install the cornice board to examine the project, take final measurements and confirm estimate. When he submitted a final quote it was over twice the original estimate. I baulked. Sheri was very understanding and said she would seek other options. This saga continued a couple of months with no progress.
Finally I went to the store and met with the owner, Tracey Hopkins. She was one amazing lady. There were actually multiple issues for the delays including availability of carpenters who could complete the project, some issues about the size of the cornice board and other factors. Tracey offered several options from refunding our deposit to moving forward with the project under her personal supervision. With the amount of time we had invested by this time I opted to proceed with the project.
I'm so glad I did. From that point forward both Tracey and Sheri were amazing. Tracey came to the house and checked all of the measurements and offered a viable option for the cornice board. Then Tracey and Sheri were on site for the entire project and they personally took care of every detail. Later Sheri came back to make some adjustments once the drapes had hung for a while to make sure they were exactly right.
Yes, there was a period of frustration in the process but we couldn't be more pleased with the final results. It would have been very easy for Tracey to simply refund our deposit and walk away but she persevered and we ended up with beautiful results. Bravo to both Tracey and Sheri. We would use Austintatious Blinds and Shutters again in a heart beat.
Previously, they surveyed everything in our newly purchased 1992 home, to address safety issues for our grandson, and to determine the repair versus replace scenarios. I was impressed that they seemed to want to save me money when they could, and that they did not suggest replacements when repairs would suffice. Nothing I had repaired two years ago by this provider has had any problems. The person doing the installation of the new stuff was fast, efficient and professional. They are and will be my go to company for future window covering needs. Someday I may even bite the bullet and get custom plantation shutters. I think this provider would do an amazing job.
"Thank you so much for this great review! We are truly grateful that you took the time to commend us on a job well done! We promise that we will always do everything we can do exceed expectations and it is words of gratitude and encouragement from customers like you that motivate us even more! Thank you so much again - from the Austintatious Team!"
"I am so sorry to hear that we were never able to connect with you! I don’t know if we accidentally wrote down your email address and phone number wrong…? Your account record in our system, shows that we met with you in our showroom on April 9th and sent you two estimates for the options we discussed on April 10th. We sent these estimates via email to the email address provided. We also left you a voicemail on April 14th and a follow up email on the same day. On April 17th we sent a coupon to you via email as well. I don't know if we have the wrong contact information for you or maybe the emails were filtered by your inbox? I am truly so sorry that these never got through to you, we very much value each potential client and try to do everything possible to follow up when we send out our estimates. Again, I am very sorry that you had that experience and wish that we would have known, we would have loved to worked with you. I am at least glad that you found a solution that was able to meet your needs and wish you the very best. If you do have any needs in the future, we would appreciate the opportunity very much and will extend an additional discount toward any potential purchase."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Contact Information
12918 Shops Pkwy, 700, Austin, TX 78738
Service Hours
| Sunday: | Closed |
| Monday: | 9:00 AM - 6:00 PM |
| Tuesday: | 9:00 AM - 6:00 PM |
| Wednesday: | 9:00 AM - 6:00 PM |
| Thursday: | 9:00 AM - 6:00 PM |
| Friday: | 9:00 AM - 6:00 PM |
| Saturday: | 10:00 AM - 5:00 PM |
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