Austin Tree Experts

Fantastic- they did a great job

Fast efficient service

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Good

tly

same as above

See above.

Went great.

Very well.

Exceptional service

I asked for help removing a stump from a large pecan tree that had been cut down. The stump is right next to the foundation. Micah, a certified arborist, made a house call and then wrote a detailed email and advised not to grind out the stump. Another service had quoted $750 for the job without citing the dangers inherent in the job. So, I truly appreciate Micah's time and attention, and when I need more work done to other trees, I will definitely call him again!

I was quoted a higher price but then they called and told me they had some sales going on. They did the root fertilization separately. They were on time and did the fertilization. The remainder of the work was scheduled for the afternoon. They arrived late in the afternoon and did the remainder of the work. They did a good job and cleaned up after themselves.

Estimate was detailed, on-time, and delivered in both written and email form. Very competitive pricing for including price of haul-away in the cost. (I received 2 other bids for comparison). There was some rescheduling of my job, mostly due to weather. I did receive email confirmation giving a date and time of the initial part of the work, but the crew did not show up at the appointed time, and my preference would have been to have received a call in advance. I was able to get in touch with them right away and they did explain that they had to finish up one job from the previous day before getting to my house, again understandable due to weather. The rest of the time when schedules needed to change, they did phone in advance. Very friendly, did what was estimated, did not go over the estimate significantly if at all, and wrapped up the work as quickly as possible, given working around rain.

Austin Tree Service was on time for the initial appointment. The actual work was rescheduled due to crew illness. The separately scheduled stump grinding was also rescheduled several times. This did not cause issues. My yard was tidy after each session. The oak looks great, and the timing of the ash will allow a nearby sweet gum to flourish. I wish I could have been present.

I called for an estimate, Emily (Certified Arborist) came out and walked the yard and gave me a printed estimate within 30 minutes. She said if I decided to have them do the work to call their scheduler (all of this was on the printed quote. The work had to be rescheduled once due to a delay in one of their jobs but they arrived on time and were done within the 3 hours estimated. The workers cleaned up all the debris and blew out the gutter debris also. Veronica, the scheduler, had asked how payment would be made and said I would receive an emailed invoice that I could pay either on-line or to call her. Invoice was emailed the next day and reflected the coupon I had and which I paid on line, printing the invoice. The process is easy to follow. I used this service because of a referral from my daughter who also was happy with their service but I did not compare quotes therefore I can rated them good in price.

The work was done exactly as estimated and as scheduled. They cleaned up perfectly. Micah Burns, the certified arborist, was very knowledgeable and a pleasure to work with. We recommended Austin Tree Experts to neighbors, two of whom have hired them with equally successful experience. We will schedule this company for all future needs.

Based on the reviews here on Angie's List, I contacted Austin Tree Experts to come give me a bid on trimming the one tree in my front yard. I was told they would come by on Friday and leave a bid at my front door. It was Tuesday before I received my bid by e-mail. After I decided to take the bid, I sent a reply to the e-mail letting Keith Brown know I'd like to be placed on his schedule. When I had not heard back a week later, I called the office. I was told someone else took care of the schedules and they would have her call me "in just a few minutes". After waiting for several more days, I called someone else.

Answered all of my questions and addressed my concerns regarding the health of the trees. Arrived on time and performed the scope of work that we had discussed, also reduced the price after we decided to retain one of the larger branches instead of removing it all. The only minor issue was arriving a little late to give the estimate, but everything else was great.

It was a great experience overall. I called their number and immediately spoke with someone who said they'd send someone out for an estimate. Someone came out on time, gave me a reasonable estimate (they were doing work in the area already), and I agreed. They came out a few days later as they said they would and removed the tree while I was at work. There was no damage to the fence or property, and they did a nice job cleaning up all the branches and chips. They sent me an invoice a few days later, and I paid over the phone with a credit card. I have no complaints, and I'll be using them again in the future.

Austin Tree Experts came to our home to remove a tree that was badly damaged during a storm. They were the second or third person we called because everyone else was saying it would be at least a day before they could come out. Austin Tree Experts were there in under a half an hour. They took out the tree quickly and were very polite. We would recommend them to anyone.