Austin Tree Experts

Austin Tree Experts offered a wonderful price and followed through with an amazing job. Our property looks terrific! I would recommend them to anyone! They even assures that the customer is completely happy with his work by conducting a follow-up call.

Keith came out and took a look and found out what I wanted. He advised me as to what I needed, which was actually less than what I thought! Anyway, Keith came out and walked the job with the crew on the day they started. All went exactly as I wanted. No problems, uniformed crews, etc. Highly recommend them.

Overall this company was excellent. The worker that came out to estimate the project was very good. We had a few companies estimate the project but this worker was focused on removing as little of the tree as necessary instead of cutting the tree down completely which I preferred. The price he quoted us at was the most competitive, too. The crew that came out did a very good job. The original worker who had given us the estimate came out with them to greet us and get them started. They were very good at what they did, it was amazing to watch them work in the trees. They cleaned up after themselves well and they even blew out my gutters for me. They were exceptional.

Work was performed, including thorough clean up beyond expectations. Biggest concern was removing the Cedar without damaging the wooden deck, railing or nearby lights.

Called to get estimate for stump grinding/removal. Were supposed to come next day. Didn't hear back with estimate so called to follow up and was told they got busy and would be out that day. Didn't hear back with estimate and didn't follow up again.

Went great. I contacted them by e-mail and received a response within a day. There was a little wait to get the service scheduled (about 3 weeks), but the crew arrived as scheduled. There was a delay in getting a cable installed, but the crew promptly came back out once the equipment they needed came in.

We liked that they had arborists on their staff. The price was competitive. They answered all of my questions. They did a great job. The trees look more aesthetic and healthy. They came to fertilize the trees and that was included in the price. They coordinated the service to fit my time schedule.

I wouldn't ding them on removing the hedges. They did a great job. They cleaned up very well. They were very informative.

It was great. They were punctual. Their price came in lower than what they thought it would be. They provided great information and follow-up. Overall, just great service. There were a lot of other companies that wanted to come out and do a lot more. After talking to a few companies, it sounded like it didn't need to be done. He could have made a lot more money off of me but he didn't. They were honest.

Everything was very professionally done, and we were pleased with the work they did. The people were all extremely pleasant.

They were quick to get out the estimate and setup appointment. A little tardy on arrival date but when I called the office they were quick to resolve. Workers were quick and trimmed exactly as I had asked for, so they had good notes. Cleaned everything up very well. Would use again.

The company did exactly what we wanted.

My entire experience with Austin Tree Experts has been excellent. They have a great website where you can create an account, request an estimate, receive a proposal and approve the work you desire. The friendly, efficient office staff contacts you and schedules the day and time for the work. I also wanted to meet with a certified arborist to find out what kind of trees I have in my yard and which work would most benefit their health. Keith, an ISA certified arborist, was professional and knowledgeable. We walked through the yard and he told me what each tree was and the work needed. He answered every question I had and gave me some good advice on how to prolong the life of a peach tree. The estimate for the work was on the website a few hours later. I really like being able to review the work and approve only the work I wanted to get done. Keith and the Austin Tree Experts crew arrived exactly when they said they would. Keith told the crew the work that needed to be done, and they immediately went to work. This was a hard-working, professional crew. They pruned and removed dead wood on a very large mulberry tree and a smaller oak in the front yard, two large trees (sycamore and parasol) in the backyard plus removed two large Hackberry tree branches (from neighbor's yard) and a small oak that was growing into power lines. Then they got on the roof and removed multiple branches from various trees that were hitting the roof and destroying roof shingles. All debris was removed. Once the job was done, Luis walked with me around the property so I could see the work that had been done and to make sure I was satisfied. They did an excellent job. All the trees look so good now and it's great to not have to worry about branches hitting the roof anymore. I highly recommend Austin Tree Experts. Each and every person that I interacted with was friendly, professional and provided great customer service. Thank you Austin Tree Experts!

Chose company because they were only certified arborists in Austin and Keith seemed knowledgeable when he gave estimate and quote was within range of other quotes. It had been a while since trees had been trimmed and trees were planted too close together by previous owners of house, so it probably wasn't the easiest job, but they still should have done a better job. First time out, workers must have shown up for less than an hour because they were there and gone while my wife ran an errand. They barely cut anything off the two trees in front, and completely skipped the tree on the side. We called and told them that we weren't happy with job, and the owner said he would come out with the crew and supervise to make sure they did it right. The crew came back out, but the owner didn't show up to supervise. The crew basically butchered the trees. It literally looked like they just took a chain saw between the two in the front yard and along the side of the house. Not shaped at all, just cut on one side. We told the owner that we still weren't happy and he agreed to come out and do it himself. He touched it up a little bit, but the damage was already done. We were never happy with the service, but rather than try again (sort of like trying to fix a bad haircut-- you can keep going shorter, but at some point you just let it grow out), we just asked for a bit off the price. They obliged and that's the only reason I didn't give them a C.

A crew of about 4 people came to do the pruning. The final result looked great. They hauled away all the trimmings. I'm not sure how the price compares to other companies; it seems reasonable, but not great to me. I picked this company based since they have a Certified Master Arborist.

I used their website to contact them and they contacted me back by email immediately. They sent someone out to give an estimate fairly quickly. The quote was also emailed to us. We set a date, a little farther out than I wanted, but less than 2 weeks. I asked them to call me if they had a spot open up in the interim and they did, although someone else claimed it before I could get back to them. They sent two men who carefully removed the tree. It was a tricky job, overhanding my neighbor's house and the playscape but they had no issues. Afterwards, I received an invoice by email and paid for the service on the web with my credit card. It was all painless and professional.

They are real professional. They email and call ahead of time. They show up when they are supposed to. They do a good job. I got an estimate and I spent exactly what they said I would. I have been really pleased.

They just finished the job today and we are so happy with it! They were fabulous through the whole process. We did most of the organizing online; the arborist even came to our house without us there, which was a great help to our working family. Just after the arborist's visit (which happened promptly), I received both a call and an email informing me of the work that they thought needed to be done and the estimate. They were excellent. Everything was so easy. I would recommend them to anyone!

I requested a quote through their website and was contacted within 24 hours to set up an appointment for a free consultation. The only thing that annoyed me at first was that they showed up almost an hour late for our appointment, and with only an initial phone call telling us they were going to be about 10-15 minutes late. My annoyance passed quickly, though, as the quote ended up being much less than (almost half!) the previous estimate I got. I think the reason the first estimate was so high was because the contractor was trying to upsell us on services we didn't need or want. Austin Tree Service listened to what we wanted and was straight-forward about what we needed. They also seemed to be more concerned about the health of the trees than the previous contractor we contacted. They were able to provide emergency service the next day since one tree's condition was hazardous. The invoice was very clear - totally itemized and printed directly from their "vehicle office". Within an hour I also received an email notification that my invoice was available to view and pay online! I've dealt with various contractors up until now that provided hand-written, non-itemized, kinda fuzzy-on-the-numbers invoices. This entire experience was very refreshing. The few times I called them with questions, the woman was also incredibly friendly. Overall, I felt very satisfied with one of the first truly professional contract jobs we've hired in Austin.

The whole process was incredibly professional. Online, I requested a consultation with Keith, the arborist. I was contacted within 4 hours and an appointment was set up. Keith was incredibly knowledgeable and professional. He listened to my concerns, provided advice and gave me A quote that morning. The day the trees were trimmed, the crew showed up ontime as promised and spent the day carefully trimming all trees. All debris was removed and Keith arrived at the end of the day to inspect the work and insure I was satisfied. The company has an online quoting system where you can review all quotes and pay online as well. I would not hesitate to use Austin Tree Experts again.

Micah Burns looked at the work and made recommendations. Although I was unexpectedly out of town when the work was scheduled, the work was done as agreed except for grinding of one stump, for which I was not charged. I have not yet been able to check on why that part of the work was not done. This company, on the whole, did a thorough and professional job for a reasonable price.

I was pleased. They worked out any problems quickly. The service staff was responsive. I would use them again.

Micah came out and inspected a distressed tree for us. He couldn't determine the exact reason for the problem but pointed out several secondary factors which he thought exacerbated the problem. He described in detail what we could do to try and save the tree and how long we should expect it to take to see results. Micah also suggested services we could take advantage of next year, but that were not required at this time. He was very knowledgeable and pleasant to work with. We will perform the suggested measures and hopefully see a great outcome. Only time will tell on that. Micah did not charge me because he couldn't give me a definite diagnosis

I didn't hear from them after the date when they were scheduled to provide my estimate; I called a week later, was sent the estimate by email, and was told that the paperwork must have blown off my door. (I wish they'd sent an email in addition). Scheduled service for the 20th -- longer than I'd have liked, but they were clearly very busy. When the storms hit, they called again and asked if they could move the date out further; I agreed. When the day we rescheduled to came, they were just starting work as my wife and I left the house in the morning, with a much larger crew than I'd anticipated given the price they were doing the work at. They were present for more than an hour, and hauled away a trailer full of dead and pruned branches, leaving the yard exactly as they found it. The tree still provides shade to the yard, but no longer scrapes the roofs of friends' SUVs or trucks, and no longer has dead branches scattered throughout. I'm very happy with the quality of their service; my only serious complaint is that I didn't get an email in addition to whatever paperwork relating to their initial estimate was left on my door. Their price was extremely reasonable given the service provided, and I absolutely intend to do business with them again. As an aside, I'm impressed with their web site -- it's not often one sees a local service company put as much effort into IT -- though it would be nice if it weren't necessary to create and track a password for Yet Another Account (OpenID, Google's Authentication API, or other approaches could be used to alleviate that issue)

Micha was very professional and knowledgeable and a pleasure to work with. We received two other bids and they were substantially more for the same work ($500+). Additionally, the other bids said we needed to spray our red oaks for pests and fungus due to heavy rain season (another $400 onto the job). Micha said it wasn't necessary and that they will bounce back next season. Here we are nine months later and the red oaks that weren't doing so great last August look awesome and as healthy as ever!!!!! Austin Tree Experts know what they are talking about. There was a bit of a back log, but Micha came out specially to make a few cuts early to allow us to contract the move of our large shed. The company also came back a few days after the work to make final prunes, etc to ensure that we were 100% happy prior to receiving ANY payment. They are a top notch company and I would be more than happy to hire them again!