Austin Drainage + Landscape Development

Insanely expensive. Did not even respond

Very responsive. On Time. Had to get them back for some adjustments - all work completed.

My project manager was out of town when the work was completed and I had some concerns about the work that was done. The work did not turn out as I had wanted or expected. When my project manager returned (just a few days), he came out to my house and reviewed the work and listened to my concerns. He scheduled a crew to come out to the house and complete the work that I requested. I was very satisfied with the end results and how the project turned out. This was the second time I have used Austin Drainage & Landscape. The first time was a number of years ago and I was very satisfied with what they did for me then as well. I would use them again if I ever needed their services.

The best! Fair price for what was done, on time, totally professional and open about charges, project manager stayed in touch throughout. I cannot recommend them more highly!

I live in NW hills (much rock) and have a very steep uphill in my backyard bringing water to my house and a very steep downhill in my front yard taking water down the street to the sewers. Having read some mixed reviews, I called the company. They took a little long to come out and a little too long and unresponsive on the initial quote, but it was around the time of Harvey and I knew they were very busy. Neighbors up the hill from us overbuilt their lot and aimed some drainage toward our property which otherwise would possibly have gone elsewhere. Dale Jennings came out and walked the property and discussed our situation. After we received a quote, I had other questions and he came out again to explain. He did explain the jackhammer issue at $125/hour and we did hit rock a couple if times for a total of about 7 hours of rock drilling. Additionally, I did change the scope a couple of times AND added drilling up a heavily rebar filled patio and hauling away the pieces. The more I worked with Dale, the better I felt about his knowledge and honesty. Once the project started, it was flawlessly scheduled. Trucks, equipment, personnel, rock haulers and grass all showed up at exactly the right times to keep productivity going. The crews were respectful and honored our schedule and neighborhood disruption requirements, as well as they kept us informed when they saw a problem, change or need. Although Dale was not present for most of the work, he was aware of everything happening at all times and seemed to review the status at times on the property when we were unaware he had even been on-site. They finished this project on time and given the “scope creep” I added, they were on budget with the only variable being the solid rock unknowns. They were careful of existing shrubs, features and the placement of new drains. In all, ADLD put a swale around 50% of the house, added a number of drains, multiple 4” pipes to carry water to destinations. Additionally, they piped downspouts from the roof to destinations we previously agreed to. Finally, when they replaced the grass on the newly lowered swale areas with the drains, it looked great. My only regret is having to write this very positive report on Dale, the crews and ADLD without any gully washer rainstorms in the last month to what how it works. It rained a small amount and worked perfectly for that. I also have the assurances from Dale that if something doesn’t work in the big rain as expected, he will make certain it’s right. I believe he’s right and the system as built should now handle any water flow that happens. I am entirely satisfied and happy with the work and the guidance and project management that Dale provided. I would certainly recommend their work as it was performed at my house.

Installation went smoothly and orderly but, as with all jobs, there needs to be some final tweaking after completion. Here is where I'm left unsatisfied. The crew assigned to handle the tweaking left my job site quickly and gave me sloppy, unsatisfying work. No thought was given to repair correctly, but instead, speed and makeshift repairs were made. Austin drainage was also slow to answer the phone calls and assign the crew once the initial work was performed and paid for. Some repairs were performed by myself, but others will have to be paid for by me. Be careful if you hire them. Make sure you get everything repaired before they leave your house.

We haven't gotten the quote back yet. He provided, really, very sort of, down to earth solutions for us instead of, like, recommending that everything be ripped out and made new. He had practical solutions that he had already thought of as we were walking the property. There was no cost for him to come out and give us the quote. I am not upset that he have not gotten the quote back but it would be nice. I do like that even while walking the property he was offering solutions other than ripping everything up and starting over. Ultimately we may decide to do that, but it is nice to have options. I like that he had free quotes. It took us a while to get the appointment, but they are busy because I think a lot of people in our area have drainage questions. At our appointment he was on time and communicative.

Plants were destroyed, grass was destroyed, not communicative that this would happen; waited for long period of time from bid and payment of 10% down for work to start and then work started without notice and interfered with other contractors who were scheduled to work causing them to have to return after this contractor was through. just not a pleasant experience Hope that the work they did fixed the problem!

We chose not to use the services of this company

I have been working with them for over a year and we're just working to keep solving the problem. They are great. It's just that when it rains is when you can tell if there's still a problem and sp we've been trying to deal with that. They are very professional. When they realized that they didn't solve the problem the first time they came back at no cost. They are a really good company. Their customer service is great. They stand behind their work and they are trying to solve the problem. I would recommend them to others.

Dale Jennings worked with us every step of the way to fix the problem. We thought the bid to repair the damage was very expensive but we had to do it so we bit the bullet. In the beginning we had no idea of the amount of work that needed to be done. As the work proceeded we were amazed at the amount of work these guys did for us! Dirt removal, french drains, retaining walls and berms built , in short, they earned every penny of the price. We could not be happier. We can actually relax and enjoy the rain now. Expect to pay a non-refundable fee for the estimate which is applied to the total cost if you choose to go with them. We got three other bids and they all demanded a fee for the estimate. Austin Drainage requires a 15% non-refundable deposit to get your project on their calendar once you agree to the job. They are VERY busy so expect a six month wait. They don't try to tell you they can start "next week" but give you an honest estimate of the starting date - weather depending If these things tend to put you off consider you are dealing with a first-class professional company that everyone in Travis County wants. Very professional. They will exceed your expectations.

ADL was a pleasure to work with. They spent time assessing the property and developing a strategy to fix the problem. We were unsure if the proposal would solve the entire problem, so we did a temporary solution for a few months to make sure we were correcting the entire problem. They were quite busy with recent floods in Austin, but we scheduled the work about 4 months out and they showed up on time. There was a supervisor on site every morning first thing walking through the existing work. We had prepared for quite a contingency because there were several unknowns on the property, but none of them were needed. I would certainly work with them again.

I wanted a driveway installed and some grating done to divert some drainage and a sidewalk put in. First Scott came and spoke with me about the project and some different options (pavers vs concrete,etc.) The next week or so the designer came and spoke with me about the same things. I told him I wanted 2 ribbons of concrete, with river rocks in the center and pavers around the outside. My neighbor has this and he said he would drive to the next block and have a look. She payed $3000. I sent them my property survey and a couple weeks later got an estimate. The estimate was for the entire driveway area to be made out of pavers. That wasn't what I wanted at all and the price was $11,000. I never got an actual drawing of my site and probably could have had them come give me a free estimate. I feel like I paid $99 for nothing.

The guy was fantastic. He took the time to explain how to use the system more effectively - for both the garden and my wallet. I will be using them from now on if and when I need to have the system serviced.

A detail of the project was discussed with me and options for how to correct the drainage problem were given. Choices on the materials were provided and I was able to chose various grasses and rocks that fit my personal preferences. They were available for assistance when I ask for additional information regarding choices. It took the crew approximately one week to complete the project. They did all of the digging and other work around the house by hand so not to disturb any existing lines or wires. They had to take part of my privacy fence down in order to move the rocks and dirt from front to back. Every night they would put the section of fence back up so that my dog could run in the back yard. At the end of the project, they cleaned up the front and back area where they had been working and left everything looking great. I am very happy with the job that they did and plan to use them in the future to expand my patio even more. The only down side to the project was the wait time. They are booked with various projects and it can take some time before they are able to get to yours. The wait, however, is well worth it.

Provider showed up late for initial appointment. We discussed ideas and provided our property platt. Provider made hand written notes on platt but did not provide a landscape design. No follow up.

Could not have been better. Scott Lockhart was a pleasure to work with and his crew was quick, clean, and professional. This man knows his business and I have never had a day's problem with anything that his company installed.

We contacted Austin Drainage to address a drainage issue with our interior courtyard which resulted in flooding last fall. Dale from Austin Drainage came to our house, did a "hose test" and recommended we fix our gutters and have the HOA address drainage in the common area. He was very professional and patient and willing to make recommendations which didn't involve his company receiving business. He came to our property at least 3 times to speak with both us and our HOA about drainage issues. This was all without any commitment to pay for services from Austin Drainage. In the end we requested an over-engineered drainage solution so that we would not need to worry about drainage again. After a long wait (Austin Drainage seems to have a lot of business) they did the work and during the project hit rock. They contacted us and informed us of the extra charge for this and asked for our approval before proceeding. Very welcome. In the end the project was extremely well done. They cleaned up everything afterwards and everyone was polite and professional. The work is high quality and they surveyed the site to ensure positive drainage and tested everything afterwards. So, in summary their work is well worth the wait and price. Highly recommended.

Overall, this company does good work. They are not the cheapest, but as the saying goes, you get what you pay for. Expect to wait if you contract with them. They are in high demand and mother nature plays a role. I signed a contract in late December. They told me they could start first week of February. They didn't start until the first week of March. But considering the amount of rain and freezing weather we had, some delay was to be expected. They have a huge backlog due to all of the flooding we've had recently.

I don’t recall there any troubles with scheduling and there were no additional costs. He was good and his assessment was right. However, I didn’t go forward with any work.

They weren’t totally professional though. I was expecting a little more definitiveness regarding the location to provide a more conceptual mapping. It wasn’t as specific as I desired. Ideally I would have liked to have been able to take the plot to contractors to bid on, but for $99 I guess that’s what you get.

Dale came by and told me I would need a plat of my yard. I did not have a plat. I sent Dale two emails, saying that I had not been informed I would need a plat when I signed up on Angie's list for the special, and could not find one. This was before the cutoff date of Sept 15th. He neither responded to my emails or issued me a refund. So I am still waiting for a refund and it is December.

We actually started this project in the spring. Dale Jennings came to our home and we discussed in detail what we hoped to achieved. The drainage issue was a joint project with my neighbor and Dale listened carefully to both of our concerns and made several trips back to the house to review details. I was very pleased with the design he created for our front yard. The design was presented to me in detail. Not only were the drawings clear he also had links on his iPad to show me images of the plants he planned to use. Because of travel complications for me and my neighbor we had to put the project off until early November. But once the work begin it proceeded at a reasonable pace in spite of the rain. The crews who came to the house were very professional, polite and orderly in their work. Very professional. I have no idea where they get their plants but all of them were beautiful and healthy. I can't say enough about working with Dale. His attention to detail was outstanding. It seemed he could almost read my mind when it came to little issues that needed to be addressed. He has a great eye for proportion and visual balance that helped create a new landscape that is a beautiful mixture of grass, gravel, mulch and drought tolerant plants. And, he was there every step of the way from design to installation. I am always pleased when a project meet my expectations. In this case the work we had done exceeded my expectations. I could not be more pleased. If we find a need for additional landscape work in the future this is the company I will call. I recommend them without reservation.

Basically, they did an okay rough preliminary design. They showed up and took a few minutes. They turned it in and there it was. They didn't give me with what I thought was really high bid for some work, so I didn't pursue it. They were there pretty quickly. It didn't drag on and on. It was a quick schedule and I had them out. It happened expeditiously. They didn't charge me any additional fees. For $99, they did what they said they would do. They showed up for less than an hour and gave me a basic sketch. It was alright. Nothing was fantastic. It wasn't bad. They showed up on time. I wouldn't use them in the future.

Provider was very prompt and professional, but Austin Drainage's quote was the highest of the 3 I got, so I went with another provider.