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Founded 1984 • With Angi since August 2005
13400 Nutty Brown Rd
Austin, TX 78737
Service Provider ResponseAt the time Mr. [Member Name Removed] s project was complete it was our standard practice to send the same crew (or a portion of it) back to a project, if tweaks were requested by a client. We did this because those crew members were most knowledgeable about the project/property, and so that our Team Members learned directly from client feedback. We feel that it is more impactful for our Team Members to make adjustments to the work they personally performed. Unfortunately, this often meant that clients had to wait for that crew to finish the project they were currently working on before we could return to the property to make the requested adjustments. While we still try to get original members of the crew to make tweaks when requested, we have made some changes to this practice that allows for faster response times. With regard to Mr. [Member Name Removed]'s comment specifically, our records indicate that his requested tweaks included a desire for additional gravel and the loss of a drain cover after a heavy rain event. These drain covers are designed to pop off during heavy rain events if the flow of water through the system exceeds that of which is allowed to flow through the drain grate, increasing the flow rate of the system. When this occurs it is not uncommon for the cover to be swept away to another portion of the yard, or down the street. In most cases you can simply recover the grate and replace it on the drain pipe after a storm. However, in Mr. [Member Name Removed]'s case it was lost. While replacement of this type of drain cover ($5 - $20 depending on size) is generally considered standard homeowners maintenance, and not a warranty issue, ADLD replaced the drain cover at no cost and secured it to the pipe to prevent future loss. Mr. [Member Name Removed] was unhappy with the solution. After some discussion ADLD also offered to provide Mr. [Member Name Removed] with additional gravel at no cost, but he refused the offer stating he had already paid someone to install it. Please note, the installed drainage system operates as intended and has resolved the drainage concerns ADLD was originally hired to address. We take pride in the fact that our company operates with integrity. We stand by our work, and do our best to remediate any questions or concerns expressed by our clients, especially after installation. We are truly saddened by the fact that we could not make Mr. [Member Name Removed] completely satisfied with some aspects of his finished project.
We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!
We specialize in pressure washing and soft washing services for exteriors of homes or businesses, sidewalks, driveways, decks, porches, patios, fences, roof cleaning, truck trailers, parking lots, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
A clogged-up drain is every homeowner’s nightmare. The thought of a sink overflowing or sewage backing out of a toilet can give anyone shivers. Who can you call when you need help with a problematic drain or sewer line – and fast? Zoom Drain of Austin, of course! We are the trusted team of drain and sewer service experts in Austin, Pflugerville, Round Rock and the surrounding areas for residential, commercial and industrial properties. Our highly trained team is equipped with top-grade tools of the trade and leading industry knowledge, so we can tackle anything that slows down your drainage system. Whether you live in a multi-story townhouse or an expansive ranch home, Zoom Drain of Austin can handle all your sewer and drain needs.
Residential & commercial drainage systems, drainage inspections, engineered retaining walls, French drains, sump pumps, excavation work, below-grade waterproofing, masonry work, hardscapes, and landscaping
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Austin Drainage + Landscape Development is currently rated 4.5 overall out of 5.
Austin Drainage + Landscape Development is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Austin Drainage + Landscape Development accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
No, Austin Drainage + Landscape Development does not offer free project estimates.
No, Austin Drainage + Landscape Development does not offer eco-friendly accreditations.
No, Austin Drainage + Landscape Development does not offer a senior discount.
Yes, Austin Drainage + Landscape Development offers warranties.
Austin Drainage + Landscape Development offers the following services: Residential & commercial drainage systems, drainage inspections, engineered retaining walls, French drains, sump pumps, excavation work, below-grade waterproofing, masonry work, hardscapes, and landscaping