Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Edward Y.
Mar 2013
Locksmith Service
I was out of town, so a colleague booked Avi White (owner and sole locksmith, I believe) at Austin's Premier Lock & Key to re-key my elderly parents' new house. This company has only negative reviews on Yelp, which should have been a warning sign.
The locksmith charged over $500 to rekey locks, or $32/lock, triple the normal $12-$14. In addition, Avi charged both a service call and labor (normal practice is one or the other). My associate did not catch the overcharging before swiping my card.
I deal with a lot of rental properties, so initially thought that the high amount was a billing error. Avi was slow to respond to inquiries (took a couple weeks) and his tone was belligerent. He only became responsive when I mentioned posting a review. He promised to come back after conferring with his "boss," but that was over a week ago and no call-back.
Avoid using Austin's Premier Lock & Key, there are plenty of good, honest locksmiths out there.
The locksmith charged over $500 to rekey locks, or $32/lock, triple the normal $12-$14. In addition, Avi charged both a service call and labor (normal practice is one or the other). My associate did not catch the overcharging before swiping my card.
I deal with a lot of rental properties, so initially thought that the high amount was a billing error. Avi was slow to respond to inquiries (took a couple weeks) and his tone was belligerent. He only became responsive when I mentioned posting a review. He promised to come back after conferring with his "boss," but that was over a week ago and no call-back.
Avoid using Austin's Premier Lock & Key, there are plenty of good, honest locksmiths out there.
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FAQ
Austin's Premier Lock & Key is currently rated 1.0 overall out of 5.
No, Austin's Premier Lock & Key does not offer free project estimates.
No, Austin's Premier Lock & Key does not offer eco-friendly accreditations.
No, Austin's Premier Lock & Key does not offer a senior discount.
No, Austin's Premier Lock & Key does not offer emergency services.
No, Austin's Premier Lock & Key does not offer warranties.