Apple Appliance Repair

It went great. The drier had been making a clearly inappropriate sound for a while and it was getting worse. I called Apple Appliance Repair on Saturday and Patrick scheduled to come Monday morning. He arrived on time, fixed the problem and charged a reasonable amount. He is also a very pleasant guy.

It went exceptionally well. He confirmed the part needed in advance, arranged a time to come to install the part and came and installed the part when he said he would. After he finished and the washer was working properly, I replaced the valves that feed the washer and I apparently messed the washer up. He was nice enough to walk me through some possible fixes and by following his suggestions I was able to fix the problem I caused.

After researching the internet, I explained to Patrick on the phone what I thought was wrong with my old appliances yet he told me later that he had not agreed with me. He told me to put clothes in the washer before he showed up to check the washer out . He came over and saw when the washer was built but did not even attempt to analyze why it shook when washing. There are more than one reason why a washer will shake when washing yet he would not even touch it or turn it on . I told him he should have refused the job on the phone if he had already determined that he would not even try to fix my appliances . Yet he was quick to collect a trip charge and waste my time and money !

Patrick was very professional. He showed up on time, diagnosed the problem and replaced the leaking hose with one he had with him, all in less then an hour. I wish more repairmen were this competent.

Recommendations on Angie's list and from neighbors prompted me to call Apple Appliance. Nobody answered on the call and I did not leave a message. But about 10 minutes later Patrick (the owner) called, said his phone received my call, and could he help? I said yes, and he came out when promised, fixed the problem with a part in his truck. The compressor ran for 24 hours (as Patrick said it would), but then the freezer and refrigerator worked as expected.

Very well. Magnetron was difficult to access but he handled it well. Responded promptly to initial call, ordered the part the same day and installed it on the next working day. Price included cost of magnetron. Reasonable hourly rate.

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Our refrigerator was not cooling so we called for a repair.  Some repair companies could not come for several days, but Patrick was available the next day.  He came and noticed that there was some frost build up on the vent which moves cold air from the freezer (below) to the upper portion of the refrigerator.
He recommended that we defrost it and see if the fan (in the vent) would begin to work.  Cost for this was $59.
He left and we began the process of defrost which took about 3 hours.  After we defrosted it, it was apparent that the fan was not working, so we called and he came back the next day and diagnosed the defective fan.  He went and purchased a replacement fan, installed it.  The cost for the fan and his labor was $193.22. 
Overall we are satisfied with his service, though it would have been better to have it all done in one day, but I suppose he was hoping that the frost build up was the root problem and that defrosting it would have us up and running. 

From the start it was a great experience.  I was able to coordinate an appointment, first through Angie's List, then through text message.  Patrick was responsive, professional and nice.  
He showed up perfectly on time, and the repairs took around 30 minutes.  He got right to work and already had the parts as I had sent him the make and model of the washer I needed repaired.  He found that my agitator needed a small repair too.  I am grateful he pointed it out, since I've had a repair in the last year, and I think this one was needed a long time ago.
He was polite and chatted with me while he quickly worked and also showed me how I could safely take apart the washer if I wanted to do a deep clean.  It's an old washer, it needs it.
I am pleased that he sent me a receipt via email immediately upon repair.  It is much easier to read than a handwritten one, and I know I can find it later should I need it.

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Very courteous and very affordable. Didn't forget to give the 10% off for Angie's list customer (I had forgot about it!)
I was able to make the appointment through Angie's list messages with him which is a big plus for me.

He serviced my refrigerator.  He was able to describe to me the problem and a couple of available solutions.  He has the parts on hand and that saved me a lot of time.  Very professional.

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The repairman was good. He got the job done in about one hour because he had to go get a part. The scheduling was good. We have recommended them to others.

Very well. Tech was professional and efficient.