Anderson Mill Lock & Key
About us
Many of our clients are happily surprised when they learn that our transponder, or "computer chip" keys are less expensive than dealership prices. Come in and we can give you allyour options, or call 512-335-KEYS
Business highlights
Services we offer
Residential & commercial. Lost keys. Locks. Ignitions repaired & replaced. Car. Auto keys.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
94% | ||
3% | ||
0% | ||
0% | ||
3% |
When the technician came out he basically told us we had to pay a higher number for re-keys due to what they consider separate re-keys. We paid them substantially more than what we expected to pay based on our initial conversation with Mr. Hoker. Almost immediately after the installation we noticed that locks were loose and keys did not open the locks properly. We called the company back and another technician said he would come to correct the mistakes from the first person. We were under the impression that this would be for free because the work wasn't done correctly. The new technician ended up charging us even more than the first technician to correct his mistakes. When we asked the second technician why we're paying to correct the first technician's mistake he said, "I don't work for free."
Now just after 7 months we're having major issues with the locks. We're having major issues as the result of this re-key and they are actually trying to tell us that they didn't do the work. To get this kind of response is just shocking. They obviously have no interest in developing an ongoing relationship with their customers. After leaving your house don't expect them to return. Buyer beware!
Right away they schedule a door tech. David from Pro 1 Services came just as he said he would and called first. He was there on time and promptly got to work. He took it apart, figured it out, put it back together, then explained to me how it worked.
It is a very complicated Pella multipoint lock system that I dont know if I could have ever figured out, so I am greatful for not having to buy another one. They arent cheap.
I will use them again anytime.
The key blank's were cut in about a minute and the gentleman who cut them said he guaranteed they would work right. I said to him if I have to come back will I get my money back? He said sure---but you won't be coming back! That made me feel really good in the fact that he was so confident in his and the machine's capabilities that I really wouldn't be back......and guess what I wasn't!
!Both individuals I spoke to were both friendly and forthcoming with information as well
I asked him what was the difference between his and Home Depot's key cutting machine. He said that it has to do with the machines calibration which the locksmith does every day. He said that Home Depot doesn't calibrate their machines frequently and the keys come out incorrectly cut.
I won't even bother with Home Depot or Lowe's again--I'm just heading straight to Anderson Mill Lock and Key!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.