Altruistic Home Repair/Remodel
About us
At this time we have two employees, which include our office manager. We do most of the work ourselves. As a Contractor subs are needed at times in different areas. We provide free estimates on work, and provide a written proposal. We do work time and materials, $75.00 service call, then $70.00 an hour for the lead person, $35.00 an hour for any additional people. In the event of emergency calls in the evening or on weekends we charge a $150 service call and $100 a hour for labor.
Business highlights
Emergency services offered
25 years of experience
Services we offer
(have a licensed electrician when needed), Repair and Handyman Service, We are a Remodeling, decks, doors, honey do's etc. We will remodel your bath and kitchen, minor electrical, minor plumbing, painting, patios etc. The list goes on. Chances are we can do it or get it done for you, pergolas, rot repair, screened in porches, sheetrock, siding, some flooring, this involves a wide range of items, tile
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7218 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 4% | ||
| 1% | ||
| 2% |
Showing 1-25 of 218 reviews
Susan T.
Sep 2016
Al Hartley sent his employee to my home to do the work and now I find out that he did a really bad job. The roots were growing in my shower again. Strand Brothers has been at my home recently to fix the plumbing and I was told that Al's employee botched the job. They have pictures which prove it. Al sent his new employee to my home without any supervision whatsoever. Now I have to pay a professional to fix the job that was done incorrectly. I should not have to pay this money to fix a problem that should have been fixed by Al. This is costing me a lot of money. I was swindled by Al the Handyman.
Susan T.
Sep 2016
I paid him a lot of money and he did not fix the problem. Now I have to pay to get the work done again by a professional who will fix it. Al Hartley needs to be exposed for being a crook and not responsible for the work that he performs. He is a crook and taking money for work that is terrible.
Alexandra T.
Mar 2016
unknown
Quinn W.
Sep 2015
unknown
Marvin S.
Aug 2015
Al was super responsive, and even went to get new hinges for me when the ones I bought did not work. He made sure his workers completed the work on time, which was a huge deal to us.
Tedd L.
Jun 2015
BUYER BEWARE
Mr. Hartley did not perform the work as specified. He began the demo of our property, which took more than a week and was not completed, and did not dispose of any trash. He failed to check his work which caused a 2-day plumbing leak from our upstairs bathroom, through the ceiling, and onto the floor of our living room. He agreed to repair the damages, but did not. He picked up our new vanities and sinks, and instead of delivering them to the job site, took them and kept them. He would not provide an estimate cost for materials, and demanded payment before revising our contract to account for the changes in the specified services. He sent a fabricated bill for materials he wanted to collect money for. He and his office manager has not returned any calls or responded to any correspondence.
Mr. Hartley did not perform the work as specified. He began the demo of our property, which took more than a week and was not completed, and did not dispose of any trash. He failed to check his work which caused a 2-day plumbing leak from our upstairs bathroom, through the ceiling, and onto the floor of our living room. He agreed to repair the damages, but did not. He picked up our new vanities and sinks, and instead of delivering them to the job site, took them and kept them. He would not provide an estimate cost for materials, and demanded payment before revising our contract to account for the changes in the specified services. He sent a fabricated bill for materials he wanted to collect money for. He and his office manager has not returned any calls or responded to any correspondence.
Response from Altruistic Home Repair/Remodel
"We appreciate Angie's List taking the time to mediate this issue with "Customer" "Customer" is in breach of contract. We both signed the contract in April and made out the payment schedule according to "customers" direction. He never kept that agreement. As time went by we were able to get a few funds from him to keep going but never the total down payment. On the day of the dispute, which was when the balance of the down payment was promised again, "customer" wanted to rewrite the contract. He did not want to make adjustments, he wanted to rewrite it. We were willing to make adjustments as needed, but as "customer" had been informed days before that we had other commitments, and we did not have the time available to go over it that day. "customer" owed us $9500.00 more for the down payment. When asked for that he vehemently said NO! He wanted to rewrite the contract. So I shut the work down until the down payment could be fulfilled. We had a number of subs, etc. scheduled and ready to go, but with no monies to pay them, I could not stand good for them without the funding. "Customer" refused to pay the balance of the down payment. A comment "customer" made that day was: we have a contract. I replied yes, we have a contract. However, since he was not willing to pay the down payment as per contract, we shut the job down until such time as payment was received. I tried numerous times to get in touch with "customer" to go over the contract and make adjustments and to get the balance of the down payment but he refused to reply. Due to his refusal to answer my attempts to contact him, I had to cancel the other subs. We put in numerous hours preparing for and scheduling those subs, etc. "Customer" was notified of that as well The sinks are in my shop, and were stored there with "customers" knowledge and permission so that they would not get damaged or be in the way of the demolition etc. As would have been all other materials for this job. I have never refused to hand these over. He is welcome to them any time. He just needs to give me a call and I will be glad to meet whomever and hand them over. The contract amount is for labor only, as stated in the contract. The contract also states any materials purchased by us for the job are due and payable by "customer" weekly. The bill we sent is appropriate and is due. A copy of all receipts were included with the bill as per contract. Unfortunately, a leak occurred for which we took responsibility. The prep work we did was done appropriately because the leak was contained and minimal damage was done. Because we had done our job correctly, the only damage was to a small amount sheetrock, Which was to our advantage because we were tearing out sheetrock anyway. So the damage was dealt with appropriately. Customer is in breach of contract, and since he is in breach is responsible for hours worked as well as the profit that we would have made on this job. Which totals well above what he says we owe him. So according to contract and the fact that "Customer" is in breach he in fact owes us."
Jerry G.
Jun 2015
checked for plumling leaks - found no leaks
Parker D.
Jun 2015
.
Steve E.
Feb 2015
It was really good! There were no problems
Patricia S.
Dec 2014
unknown
Larissa S.
Nov 2014
Horrible experience! I should have known from the start that this company was a joke. Firstly, when the workers showed up, they couldn't speak English and it wasn't for about another hour that the supervisor came to get them started and never even acknowledged me to confirm my expectations. Long story short, the tile job was done incorrectly and had to be ripped out and redone. I had to pay for additional materials. Also, they taped my concrete floor even though I kept insisting to the worker not to and in the end he did and it removed the stain. I am still repairing damages that this company did. Al is an out of touch contractor who does not run his jobs at all. This CA liscenced company should go back. We need honorable contractors in Texas.
Response from Altruistic Home Repair/Remodel
"My guys did mess a couple of things up that we corrected, however; these folks played the shell game with us on this and we ended up doing a whole lot of work over and above. The tile was approved by husband, then disapproved by wife. this went on the whole time. My guys were so confused because they kept changing etc. She wanted it one way, then he wanted it another etc. This is a shell game They got a lot of free work out of us to try and make these folks happy, until Finally, we had done enough. My guys speak English, we are not from ca. The floor got messed up by my guys, I had a specialist come in to fix. He recognized the address and the folks name. He would not touch it due to the reputation of this customer, wish I had known before doing this one. 15 years in business, bonded, insured, 7 years straight we have won Angies Super Service awards. Although we try and make all customers happy, unfortunately we can't."
Rachel P.
Oct 2014
unknown
William W.
Oct 2014
We have used them many times for just about any kind of job a remote landlord could need. We are in a different city and cannot come by for semi-urgent repairs. Al has always responded quickly, usually has the job done in a day or two, and always at a fair price. I can pay by credit card and he coordinates with the tenant.
Stacey S.
Aug 2014
great
Donald A.
May 2014
He is great. He installed 7 grab bars, used for balance, around the house and used special bolts that increased the amount of weight that they could withstand and made them extremely secure. He did a superb job. He measured them spot on and installed them in very convenient places. He cleaned up after himself as well.
Stuart J.
Apr 2014
unknown
Lisa R.
Apr 2014
I called them on a Saturday and they called me right back. They met with me on a Saturday afternoon. They started working on Monday morning and were done in a week. He was prompt and everything was very professional. The work was quality and he came in with an Angie’s List discount which was nice.
Herman M.
Mar 2014
The service provider did great work and did more finish out work then what was required. However, i think the service provider exaggerated the time it would take and i pay for the estimated time rather than the actually time which was a lot less than quoted.
Response from Altruistic Home Repair/Remodel
"This is evidently a case of mistaken identity. We have no record of ever doing business with this gentleman."
Alexis M.
Feb 2014
They did a really good job.
Jim N.
Jan 2014
Overall experience was not bad, but not great.
Kitchen remodels are always complicated and hard. Al and his team were all very courteous, friendly, and professional.
My project was pretty large, but took longer than it should because workers were called off to other jobs many times. Also, this was not communicated well, usually after the fact when I asked where they were.
On the whole quality was pretty good in the end, although it took some re-work.
Kitchen remodels are always complicated and hard. Al and his team were all very courteous, friendly, and professional.
My project was pretty large, but took longer than it should because workers were called off to other jobs many times. Also, this was not communicated well, usually after the fact when I asked where they were.
On the whole quality was pretty good in the end, although it took some re-work.
Edward D.
Jan 2014
This contractor's estimate was approximately 1/2 the amount of the other estimates I received so I was a little hesitant in signing a contract with him - I shouldn't have been. He arrived on the jobsite at the promised date and was receptive to some small revisions to the contract. The original workers did some below acceptable work, so Al came to the jobsite, removed all of the unacceptable work and completed the project himself. His professionalism and willingness to satisfy me were outstanding. I definitely would use this company again.
Phillip C.
Dec 2013
Prompt response to my call. Professional and courteous handyman.
Julian S.
Nov 2013
Asked Al to remove a digital A/C thermostat and replace it with drywall. Wish Al would have asked if I need my thermostat back, expected some courtesy. Also wish Al was upfront with not knowing roof leak fixes. However, I would not blame Al for it since I had to go through three roofers and lots of money to fix the leak.
Richard P.
Nov 2013
Overall, we were very happy with Al's workers and crew. They went out of their way to do a great job!
Corry R.
Oct 2013
Al and his team have done a fantastic job every time we have used them. We recently remodeled our home and have needed several items repaired or replaced. Al is always on time and does excellent work. He is not the cheapest option available but his professionalism and ease of use justifies the cost in my opinion. I highly recommend Al The Handyman.
Licensing
State Contractor License Requirements
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FAQ
Altruistic Home Repair/Remodel is currently rated 4.7 overall out of 5.
Altruistic Home Repair/Remodel accepts the following forms of payment: CreditCard
No, Altruistic Home Repair/Remodel does not offer free project estimates.
No, Altruistic Home Repair/Remodel does not offer eco-friendly accreditations.
No, Altruistic Home Repair/Remodel does not offer a senior discount.
Yes, Altruistic Home Repair/Remodel offers emergency services.
No, Altruistic Home Repair/Remodel does not offer warranties.