Alpha Granite-Austin
About us
Alpha Granite & Tile for ALL your countertop needs. Granite, Caesarstone, Silestone, Hanstone, Cambria and more. We even do tile. Many slabs to chose from. All fabricators & installers are employees of Alpha Granite. We pride ourselves on great quality workmanship using the best materials available.
Business highlights
23 years of experience
Services we offer
FABRICATING & INSTALLING., GRANITE, LIMESTONE, MARBLE, ONYX & SOAPSTONE COUNTERTOPS, SLATE, TRAVERTINE
Amenities
Free Estimates
Yes
Reviews
4.013 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 23% | ||
| 0% | ||
| 15% | ||
| 8% |
Showing 1-13 of 13 reviews
Chelsea C.
Jan 2022
I gave them a deposit and waited 3 months for Dekton for our outdoor kitchen. They never told me they needed to order the material and it was on backorder. They finally got the material, but never fabricated my countertops. Communication was not good and never got updates. I had to call and email several times to reach anyone. I finally had to call my credit card company and tell them I needed to cancel my order. Not a great experience as I have now waited months for my countertops and my outdoor kitchen is still not done. I wasted a lot of time trying to work with this company.
Response from Alpha Granite-Austin
"I understand your frustration and I apologize for the lack of communication that you have received. I also apologize for the material delaying your job and not being able to stick to a 4 week turnaround but rather a 7 week turn from date of your template. We have had and are unfortunately, like all businesses around us, still experiencing material delays out of our control across the board with many colors but we should have done a better job of letting you know sooner. Our team does work very hard to deliver a beautiful product to our clients and keeping them informed of the status of their projects, and I’m sorry we didn’t do our best with your project. We apologize for the inconvenience."
Billy C.
May 2016
unknown
Doug W.
Sep 2015
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Doug W.
Sep 2015
There was a problem with the installation but the sales staff got to the point where he didn’t return my phone calls which was frustrating. There was an issue with the installation which was not done properly and it took them about four or five trips over six or eight weeks to finally get it right. They ultimately did the work but it was an excruciating process. The price was fair and this product is a high end product.
Cathie W.
Jan 2015
Tracy, the sales person, spent a great deal of time with me as I made my selections for the kitchen and baths. She has an extremely good eye for design and led me in the right direction for countertops, sinks and back splashes. She also had the awesome task of keeping me on budget, which she succeeded with! I was so impressed with her I ordered sinks and backsplashes also. I originally intended to order them elsewhere. Jim, in production always took my calls and kept me aware of how the order was coming along. He quickly came to my rescue when I needed an extra back splash and one piece remade (due to a change of mind). The installers were super!! Quick, professional and caring.
Denis and Sonja, the owners work hard to put the "WOW" in customer service!
Cari A.
Aug 2013
Alpha Granite were very professional. They are very attentive and friendly. They did what they said they were going to do.
Diane D.
Mar 2013
Alpha Granite is a great company to work with. The sales person was Tracy and she was very patient and very helpful. I was there a few times and she worked with me each time. I picked one granite and then decided to switch to another and she was great in all respects. I purchased the granite on a Thursday, they came out and measured on a Friday and it was installed two weeks later (which is what we requested). They were prompt on their time of installation, professional and very nice to work with. I would definitely, without question, use their services again.
Sharon C.
Jan 2013
I hired Alpha Granite to remodel my kitchen countertop and backsplash. Alpha Granite subcontracted part of the job (backsplash) out to another company but did not include the subcontractor's job in the time frame given to me.
When we questioned Alpha Granite (owner), he said "This is construction----things happen." No nothing happen other than Alpha Granite gave me a time frame for only part of the job.
I was not told by anyone at Alpha Granite that they would be using a subcontractor initially and did not find out until half way through the first day when I realized that the job would not be done in 2-2 1/2 days as I was told. I was then told by Alpha Granite countertop installers that they were not doing the backsplash.
I assumed when I hired Alpha Granite and asked for a time frame that they were giving me the time frame for the whole job.
Very poor communication on Alpha Granite's part. And I do feel that Alpha Granite purposefully misled me.
The owner of Alpha Granite did agree to give me a very small discount after a lengthy meeting with him. This amount didn't come close to compensating me for my missed days at work due to the extended time frame of the job.
When we questioned Alpha Granite (owner), he said "This is construction----things happen." No nothing happen other than Alpha Granite gave me a time frame for only part of the job.
I was not told by anyone at Alpha Granite that they would be using a subcontractor initially and did not find out until half way through the first day when I realized that the job would not be done in 2-2 1/2 days as I was told. I was then told by Alpha Granite countertop installers that they were not doing the backsplash.
I assumed when I hired Alpha Granite and asked for a time frame that they were giving me the time frame for the whole job.
Very poor communication on Alpha Granite's part. And I do feel that Alpha Granite purposefully misled me.
The owner of Alpha Granite did agree to give me a very small discount after a lengthy meeting with him. This amount didn't come close to compensating me for my missed days at work due to the extended time frame of the job.
Response from Alpha Granite-Austin
"We are responding to a complaint made regarding our service for installation of a kitchen. Our client interaction was thorough from the beginning of the relationship however we did not properly manage the expectations of the customer. We at Alpha Granite strive to provide our customers good quality products in a timely fashion. It is regrettable that we did not provide an exact time frame that this project required and it is not acceptable to have a situation like this where the customers’ expectation was not met. We continue to work on improving our service delivery and regret this delay happened to customer. We apologize for any inconvenience caused. While our discount given can’t change our error, we trust that it somewhat compensates for it. This project included all the countertops in the Kitchen, the backsplash tile in the kitchen as well as the fireplace tile surround, so there was a fair amount of work to be done. We sincerely agree with the customer that the expectation for the time frame did not coincide with what it turned out to be. The quality of the work for both the countertops and the tile back splash was excellent, there was not a single problem in this area and we are very proud of that. As far as the time expectation, we agree we could have done a better job here and primed the customer that there may be delays and that the job would take at least 4 days instead of 2 ½. Our intention is to be the premier choice for stone installations in the central Texas region and we have welcomed this an opportunity to learn and improve as our business grows."
Carol B.
Oct 2012
See above, I have finally seen the finished counters and they are beautiful. I couldn't be happier with the outcome.
Bronson D.
Dec 2010
We discovered Alpha Granite at one of the homes on this year's AIA Home Tour and were impressed with the Caesarstone material and the company's representative, Mark Galvin (who I later discovered was Alpha Granite's General Manager). Mark made the estimate for the work and submitted a very thorough proposal document along with the various color samples we requested. Once we closed on our home, I scheduled them to come out to make templates for the two countertops. The day before the appointment I received a confirmation call and the day of, I received a call that technicians were on their way. They arrived within the specified time window. I expected them to bring in sheets of cardboard or masonite for templates, but was pleasantly surprised when they set up a computerized measuring device. The two technicians were very professional and courteous. Ten days later, we received our countertops - this time with telephone and email notifications and confirmations. Two technicians made a very difficult installation using their ingenuity and skill to overcome several hurdles. The work was completed promptly and professionally with a high level of workmanship. They cleaned up after themselves and carefully reviewed the installation with me - making sure I was completely satisfied before they left. Several days later I noticed a problem when installing a plumbing fixture. They returned the next day to fix the problem with no argument or additional charge. I am very pleased with Alpha Granite's workmanship, professionalism and attention to customer satisfaction. I won't hesitate to recommend them to others and plan on having them return soon to replace the bathroom counters.
Chris B.
May 2010
They were good. There was a problem that was created but they fixed it and made everything good. Overall it was a pretty good experience. We had a little bit of a problem with communication. The girl that we were working with went on maternity leave and we didn't know that. The person that replaced her was okay. It could have run smoother, but there were not any major things that would keep us from using them again.
Maria K.
Apr 2010
The salesperson was new so there was a lot of going back and forth in terms of different kinds of things that I would have to do to prepare for it. There were a lot more calls than necessary to figure all of it out. They were always very responsive and flexible on scheduling. They installed the countertops with no problems. I didn't know that the fumes were going to be so strong and it was a freezing day. The next day I noticed some chips so I called them and again they were incredibly responsive in terms of coming out and fixing the chips. They were willing to do what needed to be done. I had numerous problems with the quartz countertops but it took two or three months to get it all taken care of. They did take some of the countertops back to fix them. They ended up replacing one completely. Alpha Granite did perfectly fine. The material sold to me was not quite as durable as I had expected it to be. It was not clear, but they definitely stood behind the product. I haven't had any problems since.
Carolyn P.
Sep 2008
They came over the same day at no charge that I called them. Gave us the device that we needed for the countertop to fit with the dishwasher space. The device was objective. The tech was helpful, friendly and knowledgeable.
Licensing
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FAQ
Alpha Granite-Austin is currently rated 4.0 overall out of 5.
Yes, Alpha Granite-Austin offers free project estimates.
No, Alpha Granite-Austin does not offer eco-friendly accreditations.
No, Alpha Granite-Austin does not offer a senior discount.
No, Alpha Granite-Austin does not offer emergency services.
No, Alpha Granite-Austin does not offer warranties.