Alpha Granite-Austin
About us
Alpha Granite & Tile for ALL your countertop needs. Granite, Caesarstone, Silestone, Hanstone, Cambria and more. We even do tile. Many slabs to chose from. All fabricators & installers are employees of Alpha Granite. We pride ourselves on great quality workmanship using the best materials available.
Business highlights
Services we offer
FABRICATING & INSTALLING., GRANITE, LIMESTONE, MARBLE, ONYX & SOAPSTONE COUNTERTOPS, SLATE, TRAVERTINE
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
54% | ||
23% | ||
0% | ||
15% | ||
8% |
"I understand your frustration and I apologize for the lack of communication that you have received. I also apologize for the material delaying your job and not being able to stick to a 4 week turnaround but rather a 7 week turn from date of your template. We have had and are unfortunately, like all businesses around us, still experiencing material delays out of our control across the board with many colors but we should have done a better job of letting you know sooner. Our team does work very hard to deliver a beautiful product to our clients and keeping them informed of the status of their projects, and I’m sorry we didn’t do our best with your project. We apologize for the inconvenience."
Tracy, the sales person, spent a great deal of time with me as I made my selections for the kitchen and baths. She has an extremely good eye for design and led me in the right direction for countertops, sinks and back splashes. She also had the awesome task of keeping me on budget, which she succeeded with! I was so impressed with her I ordered sinks and backsplashes also. I originally intended to order them elsewhere. Jim, in production always took my calls and kept me aware of how the order was coming along. He quickly came to my rescue when I needed an extra back splash and one piece remade (due to a change of mind). The installers were super!! Quick, professional and caring.
Denis and Sonja, the owners work hard to put the "WOW" in customer service!
When we questioned Alpha Granite (owner), he said "This is construction----things happen." No nothing happen other than Alpha Granite gave me a time frame for only part of the job.
I was not told by anyone at Alpha Granite that they would be using a subcontractor initially and did not find out until half way through the first day when I realized that the job would not be done in 2-2 1/2 days as I was told. I was then told by Alpha Granite countertop installers that they were not doing the backsplash.
I assumed when I hired Alpha Granite and asked for a time frame that they were giving me the time frame for the whole job.
Very poor communication on Alpha Granite's part. And I do feel that Alpha Granite purposefully misled me.
The owner of Alpha Granite did agree to give me a very small discount after a lengthy meeting with him. This amount didn't come close to compensating me for my missed days at work due to the extended time frame of the job.
"We are responding to a complaint made regarding our service for installation of a kitchen. Our client interaction was thorough from the beginning of the relationship however we did not properly manage the expectations of the customer. We at Alpha Granite strive to provide our customers good quality products in a timely fashion. It is regrettable that we did not provide an exact time frame that this project required and it is not acceptable to have a situation like this where the customers’ expectation was not met. We continue to work on improving our service delivery and regret this delay happened to customer. We apologize for any inconvenience caused. While our discount given can’t change our error, we trust that it somewhat compensates for it. This project included all the countertops in the Kitchen, the backsplash tile in the kitchen as well as the fireplace tile surround, so there was a fair amount of work to be done. We sincerely agree with the customer that the expectation for the time frame did not coincide with what it turned out to be. The quality of the work for both the countertops and the tile back splash was excellent, there was not a single problem in this area and we are very proud of that. As far as the time expectation, we agree we could have done a better job here and primed the customer that there may be delays and that the job would take at least 4 days instead of 2 ½. Our intention is to be the premier choice for stone installations in the central Texas region and we have welcomed this an opportunity to learn and improve as our business grows."
Licensing
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