
Allied Siding and Windows
About us
Allied Siding & Windows has had the same name and phone number for more than 28 years. Allied installs more HardiePlank® Siding (the ORIGINAL James Hardie installer in Austin!) and more Simonton windows than any company in Texas. This enables us to offer the best prices for brand name home improvement products installed by manufacturer trained professionals. And --- our service is so good that each month, our largest group of customers comes from repeats and referrals. So why Allied? Brand name products, great prices and service so good that you'll tell your friends and family about us! Allied Siding & Windows is proud to have an A+ rating with the BBB for 28 years.
Business highlights
Services we offer
Siding. Windows. Attic Radiant Barrier. Roofing. Doors. Patio Covers. Outdoor Kitchens. Gutters.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
54% | ||
23% | ||
9% | ||
11% | ||
3% |
"Thanks for the feedback!. We appreciate you taking the time to provide a review on Allied!"
"[Member Name Removed] --- Thank you very much for the favorable review on Angie's List. Allied works very hard to ensure that our customers are satisfied. Our team remembered your project very well, and they were thankful for your kindness during our work for you. With a couple of different products involved, we actually had more than one team working on your home, and they mentioned that you were very kind with the timing of each component. If we can ever be of assistance again, please don't hesitate to call! Have a great 2016!"
"Thanks for the review, and we're glad that this was resolved for you. For anyone reading this review, the fix for this was a longer piece of flashing, not an error with the installation of the siding. Allied installs more James Hardie siding than any company in the US, and our installers are all trained by James Hardie representatives. Our team goes through training on a quarterly basis, and Santos and his team have done home improvement work on hundreds of homes in the DFW area. Having fiber cement siding is a great deterrent for things like squirrels (difficult for them to chew through cement!), but it is not something that is guaranteed to stop the possibility of them, especially if they have nested there previously. We also appreciate the 100% satisfaction score that we received from Mr. and Mrs. [Member Name Removed] for the work that we provided."
"Thanks for your comments, and we're disappointed to see this rating. The installer teams are trained by the manufacturer, and our installation procedures are consistent with the best practices of the manufacturer. We sometimes have customers request things that are not consistent with the manufacturer's recommendations. However, if we performed those services, it could negatively impact the product warranty. Whether it's our Installer Team Leader, our Product Specialist or our Production Manager, we will try to explain the reasons behind the recommendations from the manufacturer. However, we don't perform work that would put our customers in an unfavorable warranty position down the road."
The windows installed were not exactly top of the line. The deck built was functional but not sanded in spots like handrail. One board I had to pull and turn over as it crowned. The door locks were not set to close properly and were at first upside down. They did come back and correct.
Very nice crew to work with. Sometimes they were a bit later than anticipated at arrival.
"Thanks for the kind review, {Member name removed}. Allied makes a point of creating a punch list when a job is complete to ensure that nothing is missed. In your case, it seems that something was discovered after the fact, and as you stated, we took care of it. Allied wants each customer to be taken care of - even if it is not immediately recognized."
"Thank you for the favorable review about our service! Allied is proud to have an A+ rating with the BBB and proud to have served more than 30,000 customers. We certainly appreciate you trusting us with the repairs on your home!"
When we were finally ready, in about February 2014, we called Chad back asking for a better price point. He was able to secure a better price for us without any drama or silliness. He, again, was the consummate professional. He was very patient with us as we continued making changes before the work began. When we got everything worked out, we signed the contract and Allied started the work right on time.
Santos, our job foreman came out to go over the job with us. At that time, we told him we wanted smooth, beaded siding and round gable vents in the three gables we have. He made a note and said it wouldn't be a problem. However, the day they got arrived to get started on the job, the wrong siding was delivered. Santos recognized the problem right away, and made sure the crew did not continue with the wrong product. It took about two days to get the right siding in and when it did arrive, the crew went right to work.
Everything during the install went pretty smoothly until we mentioned the gable vents. Santos had inadvertently forgotten to order the vents. Again, he and Chad handled the problem with ease and professionalism. We were assured the vents would be installed ASAP. And they were. And they looked great. There were a couple of times when I called into question the details of the finish work on the job and Santos quickly worked with us to address our concerns and fix everything to our liking.
The only real issue we had with Allied was that, during the job (which lasted about 3-4 days total), some of the crew used our back yard (behind a storage shed) as a toilet. We found out because our dog was carrying around some of the waste one day. We contacted Allied and they immediately sent Santos out to rectify the issue. He removed all the waste without further incident. The entire time, working with Chad and the office staff to get this issue resolved, everyone was very apologetic, assured us this wasn't SOP and was very professional and efficient in taking care of the problem.
Overall, we're very happy with the way the job turned out. Chad, Santos and the office we staff we talked with were all great to work with. I do, think, however, that some of the crew that came out to do the work, may've been a little inexperienced. We would use Allied again, despite the few issues.
Gentlemn, I answered those questions before and do not want to do that again. What did I not answer in the first review!
I will have to pay for someone to come out and fix the right side upper vent that became separated from the frame, because
there were nails used instead of screws.
"Thanks for the comments, [removed member's name]! We are glad when we exceed our customers' expectations and even more glad when they shout it out in public forums! Thank you. Thank you. Thank you."
"Thank you for the favorable review and for trusting Allied to care for your home. If you know anyone who has a similar need, refer them to Allied and earn a referral bonus! Allied is proud to have an A+ rating with the BBB and proud to have served more than 30,000 customers!"
I would highly recommend this company and asked them to list me as a reference.
"Thanks for the review, [removed member's name]. The before and after pictures are great. We're so glad that we could help make your home "new" again!"
"[Member name] - sorry for the delay in job start. Our crews go from job to job and sometimes unexpected things happen that delay job starts. While it doesn't happen often, we're sorry that you were negatively impacted. We are pleased that the project turned out well for you, though!"
"Thanks for the kind words, [Member name]. Our Austin team does an outstanding job, and we're glad that you were so pleased with the work we provided. If we can be of assistance in the future, we'd love to help with future home improvement needs."
All in all a great experience.
"At Allied Siding and Windows we pride ourselves on our customer service and satisfaction. We are a premiere contractor in the greater Houston, Austin, and Dallas areas providing over 25 years of service excellence. In addition, we have received the “Pinnacle Award” from the Better Business Bureau in 2012 and the “Small Business of the Year Award” from Lone Star College Systems. As a satisfied customer, you join many thousand satisfied customers that Allied has serviced over the years. Happy customers are the cornerstone to our success and we appreciate your patronage."
In response to the issues noted below, Allied has completed the repairs to the extent allowed by the material. Although they have done a good job doing the repairs I am not entirely impressed with the characteristics of the HardiPlank material itself. Although it is seemly a very good product it's not indestructible. I can be damaged if hit with a small amount of force. One final note, the sofit, facia, and trim pieces should have been installed using standard construction practices. Not all the joints were cut at downward sloped 45 degree angle to prevent water from running back into the cut piece.
Where to begin? Problems started from the very onset of work. Delivery of material was late and did not arrive until Monday afternoon around 1pm. This of course also caused a difficult work situation as well as requiring the job to take two days to complete. Meaning I missed two days work and although technically not required my presence proved to be vital.
I had to make numerous reminders to the workers, of which only spoke little or no English, regarding such things as, what was being replaced, (what material to save) taking out the gable vents, when the electrical disconnect was planned - box mounting and wire connection, etc. Items that I had to provide the crew - a particular drill bit size and certain screws. The job site was not always kept in an orderly manner such as the scrap material was stacked on a grass areas in the blazing heat.
After the job was almost completed I was told about a concern of not having enough material and the crew later expressed that they almost ran out of material. (lap siding) There were basically on a few short pieces left over. Problems with remounting telephone circuit box, reconnected telephone and cable wires to house and roof eve. Remount conduit for electrical wires from meter to service lines. One of the workers truck hit neighbors mailbox as they parked in front of their house.
Allied was unclear about what would be needed for the electrical disconnect and reconnect and therefore there was confusion as to what was needed when and who's responsibility it would be. TXU (OnCor who actually did the work) informed us of some issues that Allied seemed unaware of. The Allied crew seemed unprepared to deal with this situation and therefore not only caused delays but a less than desirable work situation. I also discovered a huge gouge in the siding about knee high just after OnCor left the job site and appears to be caused by the metal feet of Oncor's ladder hitting the siding.
As a result the entire siding had to be replaced but fortunently the electric company agreed to pay to the reinstall which has now been completed, but the quality is still subpar. There are still planks that are not flush, needing pinbacks done. There are still nail heads that are not caulked and painted. ***** Update in response to repairs done on the re-work of the original job.
In response to the issues noted above, Allied has completed the repairs to the extent allowed by the material. Although Allied has done a good job doing the repairs I am not entirely impressed with the characteristics of the HardiPlank material itself. Although it is seemly a very good product it's not indestructible. I can be damaged if hit with a small amount of force. One final note, the sofit, facia, and trim pieces should have been installed using standard construction practices. Not all the joints were cut at 45 degree angles in a downward sloped to prevent water from running back into the cut piece.
"While every customer is important to us here at Allied, we recognize and regret that circumstances occur which may result in customer dissatisfaction. We can’t say that we’re going to be perfect every time; although, we certainly work for that to be the case. However, when something goes wrong, we make it right, period. Happy customers are the cornerstone to our success and we regret that any customer’s experience is less than satisfactory. At Allied Siding and Windows we pride ourselves on our customer service and satisfaction. We are a premiere contractor in the greater Houston, Austin, and Dallas areas providing over 25 years of service excellence. In addition, we have received the “Pinnacle Award” from the Better Business Bureau in 2012 and the “Small Business of the Year Award” from Lone Star College Systems. While we have over many thousand satisfied customers, seldom times, customer dissatisfaction occurs and when it does, it is of great concern to us here at Allied."
Allied did an overall nice job when all is said in done. I was pretty patient with them knowing the bid was good.
They got off to a delayed start (about 5 weeks after signing contract). No many paid though until job finished so not a big deal. However, what was a big deal to me is that because it was a delayed start the two workers they sent out were forced to work in extreme heat. And the workers got to the home around 11AM every day so they were working in the worst part of the heat. And they would work late into the evening so our peace at home was greatly disturbed by the work (noise!), dust and mess.If you go with Allied insist on a large crew (say about 6-8 workers) and get a commitment on how long the job will take. Our job took over six weeks. And the daily cleanup was poor (but they guys were dying of heat exhaustion).
I was a little upset at the end of the job when the Sales guy wanted to collect an exorbitant amount for a small amount of plywood needed. Be sure that they include plywood/USB in the job quote and don't let them tell you that you probably won't need it. You probably will need it and make them determine how much.
"At Allied Siding and Windows we pride ourselves on our customer service and satisfaction. We are a premiere contractor in the greater Houston, Austin, and Dallas areas providing over 25 years of service excellence. In addition, we have received the “Pinnacle Award” from the Better Business Bureau in 2012 and the “Small Business of the Year Award” from Lone Star College Systems. As a satisfied customer, you join many thousand satisfied customers that Allied has serviced over the years. Happy customers are the cornerstone to our success and we appreciate your patronage."
"At Allied Siding and Windows we pride ourselves on our customer service and satisfaction. We are a premiere contractor in the greater Houston, Austin, and Dallas areas providing over 25 years of service excellence. In addition, we have received the “Pinnacle Award” from the Better Business Bureau in 2012 and the “Small Business of the Year Award” from Lone Star College Systems. As a satisfied customer, you join many thousand satisfied customers that Allied has serviced over the years. Happy customers are the cornerstone to our success and we appreciate your patronage."
"While every customer is important to us here at Allied, we recognize and regret that circumstances occur which may result in customer dissatisfaction. We can’t say that we’re going to be perfect every time; although, we certainly work for that to be the case. However, when something goes wrong, we make it right, period. Happy customers are the cornerstone to our success and we regret that any customer’s experience is less than satisfactory. At Allied Siding and Windows we pride ourselves on our customer service and satisfaction. We are a premiere contractor in the greater Houston, Austin, and Dallas areas providing over 25 years of service excellence. In addition, we have received the “Pinnacle Award” from the Better Business Bureau in 2012 and the “Small Business of the Year Award” from Lone Star College Systems. While we have over many thousand satisfied customers, seldom times, customer dissatisfaction occurs and when it does, it is of great concern to us here at Allied."
Lamar Laing provided the estimate and was very helpful in understanding what to expect, and wasn't one of those and quot;high pressure car salemanand quot; types that want to nag you until you just give up and sign just to get rid of them. He was very professional and understanding when I told him I need to think more before committing.
After deciding, Kevin (Project Manager over the eventual crew that would come out) came out to take the and quot;beforeand quot; pictures. He was very professional as well and explained what to expect, and was able to answer all of the technical questions I had. I know quite a bit about construction and was sort of testing his knowledge to questions I already knew the answers to. Of course he passed with flying colors. (At this point, I still had a few days to change my mind even after signing Lamar's contract work order.) Kevin convinced me 100% that I did make the right choice by picking Allied.
A few days later, here comes the crew. Now these guys don't mess around! They brought at least 14 guys and this whole thing was done in 3 days! I was blown away. Kevin told me that it would be done in 3 days, but I was like and quot;yeah right we'll see, and Santa Clause and the Easter Bunny are friends on Facebook, Kevin.and quot; I quickly found out he wasn't pulling my leg.
Also just as Kevin said would happen, the crew cleaned up after themselves and didn't leave any trash, old siding material, etc. in the yard. Very professional.
After the Dupont Tyvek vapor barrier and Hardiplank was installed, then the paint crew showed up and again, brought enough people to get the house painted in one day. After that dried they came back and did a second coat. My house looks like I just bought it (but this time with the right siding material for the Central Texas climate, and not that junk Main Street homes uses. )
Over all, if you're even thinking about getting your siding replaced, you'd be doing yourself a disservice if you don't at least consider these guys and get an estimate.
A++++ company. Replacing windows will be next, and I'll be using them again when I can afford it.
"At Allied Siding & Windows we pride ourselves on our customer service and satisfaction. We are a premier contractor in the greater Houston area and have been for over 20 years. In addition, we have received the “Award of Excellence” from the Better Business Bureau. As a satisfied customer, you join 10,000 other satisfied customers, which Allied has serviced over the years. Happy customers are the cornerstone to our success and we appreciate your patronage."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.